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Class 8 Process Analysis & Diagramming

MIS 2000 Information Systems for Management Instructor: Bob Travica. Class 8 Process Analysis & Diagramming. Updated 2018. Outline. Identifying a business process in a narrative Creating process diagram Class exercise. Figuring Out a Process 1/4.

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Class 8 Process Analysis & Diagramming

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  1. MIS 2000 Information Systems for Management Instructor: Bob Travica Class 8Process Analysis &Diagramming Updated 2018

  2. Outline • Identifying a business process in a narrative • Creating process diagram • Class exercise

  3. Figuring Out a Process 1/4 Description of business – how a customer order is fulfilled: • When a customer places an order with Computers International, a Sales clerk opens an order, using a Sales System that adds a new order to a database. Then, the Sales clerk fills the order in the system, and the details area stored in the Sales System. COMMENT: Process has components, like activities (actions), which some actor (person, or an IS) performs. ActionsActor • Place Order Customer • Open Order Sales Clerk • Add New Order Sales Information System • Fill Order Sales Clerk • Store Order Sales Information System

  4. Figuring Out a Process 2/4 • Next, a shipping clerk books a shipment with a carrier company, and selects a rush or regular service, depending on what kind of delivery the customer ordered (note: this text shows a decision point). ActionsActor • Book Shipment Shipping Clerk • Select Service Shipping Clerk (Decision)

  5. Figuring Out a Process 3/4 • The carrier delivers the shipment to the customer receiving it. At Computers International an accountant creates a new invoice and the company Accounting System adds a new invoice. The accountant sends invoice. If the payment is not received by the due date, the accountant sends a reminder notice to the customer. ActionsActor • Deliver Shipment Carrier Company • Create Invoice Accountant • Add New Invoice Accounting IS • Send Invoice Accountant • Payment Checking Accountant (Decision) • Send Notice Accountant

  6. Figuring Out a Process 4/4 • A payment received is recorded in the Accounting System. This event allows the Sales clerk to close the order and it is marked as fulfilled in the Sales System. ActionsActor • Record payment Accounting System • Close Order Sales Clerk • Mark Order Fulfilled Sales System

  7. Process Diagram • Process diagram is graphical representation of a business process. • Process diagram kinds • Actor is the process performer, and it can be person, an IS, a piece of IT, company, department… • An Actor performs within a swimlane (a column; next slide). Simple (process composition without Actors; past class) Complete (process composition with Actors; this class)

  8. Process Diagram: Customer Order Fulfillment Process (complete)* Sales System Accounting System Shipping Clerk Customer Carrier Co. Accountant Sales Clerk 3 Add New Order 1 Place Order 2 Open Order 6 Book Shipment Delivery requested? Regular 5 Store details 4 Fill Order 7 Deliver regularly Rush 8 Receive shipment 7’ Deliver overnight 9 Create Invoice 10 Add New Invoice 11 Send Invoice Payment due received? 13 Record Payment yes 14 Close Order no 12 Send Reminder Note: Numbering of steps is just for study. No need to do that. 15 Mark Order fulfilled

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