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This learning guide provides interactive exercises for HIV health care providers to develop and sustain a relevant and sustainable quality improvement program. It introduces the concept of thinking of the organization as a system and how to use the Deming System Diagram to define its parts.
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HIVQUAL Group Learning GuideInteractive Quality Improvement Exercises forHIV Health Care Providers
Sustainability of Q. ProgramLearning Objectives • To understand that thinking of your organization as a system is an essential step to developing a relevant and sustainable quality program. • To know how to use the Deming System Diagram to define the parts of your system.
How to Sustain an Interest in Quality? • Quality needs to be linked to “what really matters” in the organization. • One way to do this: understand how your organization operates as a system.
What is a System? • A series of functions or activities… within an organization that work together for the aim of the organization (Deming).
Sustainability of Q. ProgramEdwards Deming and Paul Batalden • What product(s) do we make? What service(s) do we provide? • Who uses or receives these products or services? • What is the underlying, core need that those customers have for what you make? • What measures or characteristics do customers use when they assess and judge the goodness or quality of what you make?
