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Start. This is the start screen. Click a tab to get started. . 1a. Here’s a demo scenario. Click the forward button to get started. 1b. Tony reports to you. He was supposed to deliver a report to the QA department last Friday. 1c.
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Start This is the start screen. Click a tab to get started.
1a Here’s a demo scenario. Click the forward button to get started.
1b Tony reports to you. He was supposed to deliver a report to the QA department last Friday.
1c When you spoke with Tony last week, he said he’d be able to submit the report ahead of schedule. You recall seeing him leave work early on Friday afternoon.
1d You just found out that the report was never delivered to QA. It’s now two business days overdue.
1-choice Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem. Review the options and select the one that best sets the tone. I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report? The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her. I found out the QA report was never submitted. I want to understand what happened so we can make it right.
1-fb-a Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem. Review the options and select the one that best sets the tone. I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report? Hmm. Have you made some assumptions here? Will Tony feel safe about discussing the problem openly with you? Or will he feel accused? See if there’s a better choice. CLOSE The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her. I found out the QA report was never submitted. I want to understand what happened so we can make it right.
1-fb-b Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem. Review the options and select the one that best sets the tone. I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report? Well… you might be speaking truthfully, but that response makes it seem like you’re only concerned with your own needs. See if you can find a response that helps establish common ground. CLOSE The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her. I found out the QA report was never submitted. I want to understand what happened so we can make it right.
1-fb-c Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem. Review the options and select the one that best sets the tone. I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report? Good choice! You opened the conversation firmly and supportively! Now we’ll move on to the next step: sharing your observations. NEXT The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her. I found out the QA report was never submitted. I want to understand what happened so we can make it right.
1 That’s the end of this demo. Click another tab to see more.
2 Here I inserted a rounded rectangle with a gradient outline to cover the slide design. This frees up the screen to add more content without worrying about the background design. Click the forward button.
3 Nothing here. Try a different tab.
4 Nothing here. Try a different tab.
5 Nothing here. Try a different tab.
6 Nothing here. Try a different tab.
