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1G MSIL SFOA1 Trial Update Week Ending: 16 May 2008

1G MSIL SFOA1 Trial Update Week Ending: 16 May 2008. Cautionary Statement and Disclaimer

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1G MSIL SFOA1 Trial Update Week Ending: 16 May 2008

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  1. 1G MSIL SFOA1 Trial UpdateWeek Ending: 16 May 2008

  2. Cautionary Statement and Disclaimer • BT's 21st Century Network is still in the process of development and the subject of consultation.  The information in this presentation may be subject to change at any time without further notice and exclusive reliance on the information in this slide pack is at your own risk.  BT has taken reasonable care to check that the information contained in the following slides is accurate at time of publication.  In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available.

  3. Service FOA1 Trial Update • Summary • 1G IBH, ISH, APH Launched on 30/01/08 • Service First Office Application Testing continuing post launch • Next OSS release went live weekend 12/13 April 2008 • Testing restarted after period of settling in • Still new issues being found • Some tests will be carried over to future FOAs • Portal • Not considered fit for purpose yet • Fixes to major issues expected in next OSS release July 2008 • Meanwhile customer orders are welcome by Customer Requirements Form (CRF)

  4. Service FOA1 Trial Update • In-Building Handover (IBH) • Three customer journeys being tested • Journey 1 • Lead to Cash (L2C) scenarios near completion. • Trouble to Resolve (T2R) scenarios completed 04/04/08 • Journey 2 • Lead to Cash (L2C) scenarios completed 07/05/08 • Trouble to Resolve (T2R) scenarios underway • sample scenario: associated trouble ticket with Major Incident • Journey 3 • Lead to Cash (L2C) scenarios completed 11/04/08 • Trouble to Resolve (T2R) scenarios complete 02/04/08

  5. Service FOA1 Trial Update • In-Span Handover (ISH) • Three customer journeys being tested • Journey 1 (Point of Handover Cable Chamber) • Lead to Cash (L2C) scenarios completed 18/04/08 • Trouble to Resolve (T2R) scenarios underway • sample scenario: Customer rejects trouble ticket handover • Journey 2 (Point of Handover Cable Chamber) • Lead to Cash (L2C) scenarios completed 12/05/08 • Trouble to Resolve (T2R) scenarios completed 18/04/08 • Journey 3 (Point of HandoverOff Rack) • Lead to Cash (L2C) scenarios completed 07/04/08 • Trouble to Resolve (T2R) scenarios underway • sample scenario: associated trouble ticket with planned engineering works

  6. 1G Scenarios Run Rate and Metrics Overview

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