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PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION OF SERVICE DELIVERY

PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION OF SERVICE DELIVERY. PSCIOC-PSSDC Lac Carling May 2003. Updates. Competency Profiles – TBS (ORO) Identify and address competencies needed to build capacity to meet multi-channel integrated Service Delivery Requirements

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PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION OF SERVICE DELIVERY

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  1. PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION OF SERVICE DELIVERY PSCIOC-PSSDCLac CarlingMay 2003

  2. Updates Competency Profiles – TBS (ORO) Identify and address competencies needed to build capacity to meet multi-channel integrated Service Delivery Requirements • Continue to share competencies profiles and tools among jurisdictions • Explore the possibility of piloting the Federal competency profiles and/or tools (e.g. recruitment screening)

  3. Update Cont’d Employers of choice in the context of Service Delivery – Manitoba (Guy Gordon) • Collection of surveys from other jurisdictions • Explore the possibility of using the research on employee satisfaction as a driver for an employee satisfaction common measurement tool

  4. Update Cont’d HR Issues/Challenges for Interjurisdictional Service Delivery (ISD) Organizations – Saskatchewan (Don Black) Gather information from senior executives, managers, front-line workers and clients of public sector ISD organizations about the key human resource management challenges that they face and solutions that have been developed. • Research by questionnaire – May & June 2003 • Submit draft report to HR Sub Committee for approval – July 2003 • Final Report – September 2003

  5. Galleria Update • The Galleria is an office building bought by Federal government in downtown Regina that will house a number of federal departments in 2005. • A ISDG (Interjurisdictional Service Delivery Group) was formed earlier this year to examine possibilities for ISD at the Galleria. Second meeting held May 5, 2003. • Confirmed that space can be allocated within the Galleria for an ISD offering. • A Galleria Citizen-Centered Service Delivery Committee has been formed and will begin work Sept 2003. Could develop into a joint Fed-Sask-Regina pilot that may have applicability elsewhere and be of interest to the PSSDC-HR

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