What is Systems and Operations Management?

1. What is Systems and Operations Management? • Improving efficiency and quality • Solving business problems • Increasing profitability by managing the operations of a firm - producing and delivering products and services CAD Design at Cannondale Bicycle

2. When operations are managed well: - costs are low - quality is high - profitability is high Examples: • Taco Bell - saved $40 million in 3 years • Elevator mirrors in Las Vegas - reduced customer complaints about waiting • Santa Monica freeway repair after earthquake - did in 4 months what should have taken 2 years

3. Important information: • SOM 120 is not an operations management course – statistics are used in all options, including marketing, finance, accounting, etc. • As such, SOM 120 should not be used as a gauge of what will be learned in other SOM courses • To test this for yourself, we recommend taking SOM 306 before making a final decision on your option (as well as 300-level courses in other options) • (Some students take SOM 306 and/or 307 late in their degree, after which they wish they had chosen SOM as a major -- but by then its too late to switch.)

4. SOM Majors • They also benefit from high salaries and excellent job opportunities: • SOM majors benefit from a degree that teaches skills in efficiency and quality, which are useful in any career Toyota Water Test

5. Opportunity: There are not enough SOM graduates to fill the jobs that are available

6. Opportunity: Lots of jobs + high salaries + gaining skills for managing efficiently and with high quality = Opportunity for you Toyota Inspection

7. Some job titles for SOM graduates • Project Manager • Purchasing Manager • Quality Assurance Manager • Inventory Control Manager • Production Planner • Operations Analyst • Decision Support Systems Analyst

8. Some Companies EmployingRecent Graduates • Amgen • Baxter • Rocketdyne • Countrywide Home Loans • Eastman Kodak • Harman Electronics • Microsoft • Nestle • Southern California Edison • Teradyne

9. Operations decisions : some examples • System operation • Personnel: allocate for efficiency • Forecasting demand • Inventory management • Waiting line management • Scheduling employees and customers

10. An Operations Example: Modeling Waiting Lines Multiple Queue Single queue Take a Number 3 4 2 Question: Which line-up configuration do you think gives the shortest average waiting time? 8 6 10 12 7 11 9 5

11. More operations decisions • System Design • Capacity • Location • Arrangement of departments • Providing products and services in an efficient and high quality manner

12. Basic courses offered by SOM • SOM 306 Operations Management • SOM 307 Data Analysis and Modeling for Business Hospital Admitting

13. Some courses in the Systems and Operations Management option • Global Operations Management • Decision Support Systems • Quality Management and Control • Operations Design and Management • Manufacturing Resource Planning • Project Management • Managing for Service Excellence

14. Any questions? ???