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Improving Kepier Medical Practice

This report analyzes patient survey results to enhance service quality at Kepier Medical Practice. Insights on access, waiting times, staff interactions, and overall satisfaction are discussed for improvement.

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Improving Kepier Medical Practice

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  1. Improving Kepier Medical Practice Survey Results

  2. Access to a Doctor or Nurse

  3. Speed at which the telephone was answered initially

  4. Speed at which the telephone was answered if call transferred

  5. Length of time you had to wait for an appointment

  6. Convenience of day and time of appointment

  7. Seeing the doctor of your choice

  8. Length of time waiting to check in with reception

  9. Length of time waiting to see the doctor or nurse

  10. Opportunity of speaking to a doctor or nurse on the telephone when necessary

  11. Opportunity of obtaining a home visit when necessary

  12. Level of satisfaction with the after hours service

  13. Obtaining a Repeat Prescription

  14. If you have registered for Electronic Prescribing how do you rate this service?

  15. Prescription ready on time

  16. Prescription correctly issued?

  17. Handling of any queries

  18. Obtaining Test Results

  19. Were you told when to contact us for your results?

  20. Results available when you contacted us?

  21. Level of satisfaction with the amount of information provided

  22. Level of satisfaction with the manner in which the result was given

  23. About the Staff

  24. The information provided by the reception staff

  25. The helpfulness of the reception staff

  26. The information provided by other staff

  27. The helpfulness of other staff

  28. And Finally

  29. My overall satisfaction with this practice

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