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SUMAIR ALI

SUMAIR ALI. ROLL NO : MBE-11- 38. Effective & Efficient Listener For Business Meetings & Negotiation. Group Members. Tayyaba Ishtiaq Zara Naeem Adeel Mushtaq M. Irfan. Table of content. Introduction to listening Ways of listening Difference b/w hearing & listening

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SUMAIR ALI

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  1. SUMAIR ALI • ROLL NO : MBE-11-38

  2. Effective & Efficient Listener For Business Meetings & Negotiation

  3. Group Members • Tayyaba Ishtiaq • Zara Naeem • Adeel Mushtaq • M. Irfan

  4. Table of content • Introduction to listening • Ways of listening • Difference b/w hearing & listening • Major types of listening • The listening process • Difference b/w Good & Bad listener • Barriers to Listening • Listening Tips • Introduction to Negotiations? • Negotiating Methods • Negotiation Strategies • Conclusion

  5. Introduction: If we talk about language skills, there are four language skills • Speaking Skill • Listening Skill • Writing Skill • Reading Skill So, listening is a language skill.

  6. What is listening? • Listening means hearing the speaker. It also can be said as decoding. In fact speaking does not itself constitute communication, unless what is said is comprehended by others, and it is called listening.

  7. What is skill? Skill is generally defined as: - • “A particular ability to do something well, is called skill”. • “An ‘experience’ or ‘knowledge’ which makes us able to do something better than the best is also called skill”.

  8. What is Listening Skill? Listening skill is the most neglected skill of all the other language skills. We have two ears and one tongue, so listening is twice than speaking. Firstly we listen someone then we speak in response. In all language skills just after birth a child starts listening; after that he speaks then he reads and in the last step he starts writing. So, listening is very important in our daily life.

  9. Ways of Listening • Non-hearing • Hearing • Thinking • Judging

  10. Non-hearing In this way of listening, we just suppose that we are listening but in fact we are indulged in our own thinking and thoughts, but actually we are not hearing just seeing the speaker. Hearing: Hearing the speaker, but in the mean while, change occurs in our focus. So, when we hear we think nothing about it.

  11. Thinking: We try to interpret the perception of the speaker. What the speaker is trying to say is important or not. What is the thinking of the speaker? But only thinking is here not the judgment. Judgment: Here we judge and analyze the situation and give our own views and interpretations to the message given by the speaker.

  12. Does Listening differ from hearing ?

  13. Yes, Listening differs from hearingin sense that: • Hearing implies just perceiving the sounds while listening means listening with understanding whatever you are listening. Both the body as well as mind is involved in listening process.

  14. Cont…. • Listening is an active processwhile hearing is a passive activity. • Hearing is an effortless activity while listening is an act requiring conscious efforts, concentration and interest.

  15. Muhammad irfan MBE-11-O3

  16. Major types of listening Discriminative Listening Comprehensive Listening Therapeutic Listening Critical Listening and Appreciative Listening.

  17. Discriminative Listening • Discriminative listening is where the objective is to distinguish sound and visual stimuli.

  18. Comprehensive Listening • Comprehensive listening where the focus is on 'understanding the message.

  19. Therapeutic Listening • Therapeutic listening - is one kind of listening where the listener's role is to be a sympathetic listener without much verbal response

  20. Critical Listening • Critical listening is the fourth kind of listening where listeners have to evaluate the message. Listeners have to critically respond to the message and give their opinion

  21. Appreciative Listening • The final one is Appreciative listening where the focus is on enjoying what one listens.

  22. The listening Process By Tayyaba Ishtiaq

  23. Listening Process • Listening means making sense of what is said or uttered. It is the most important part of effective oral communication.

  24. Receiving • Refers to the response caused by sound waves stimulating the sensory receptors of the ear. “ A word starts with E , Ends with E and there is A one letter.”

  25. Interpreting • You learn that what the speaker intended to mean-the thought and emotional tone. You try to perceive it according to your own perspective. Stuck with “a one letter”

  26. Evaluation • Assign meaning to the words based on personal beliefs the listener holds and to draw inferences out of it. Testing and trying to Solve the riddle According to your Previous knowledge

  27. Responding • The stage requires that the receiver completes the process through verbal and non verbal feedback, because the speaker has no other way to determine if a message has been received. Still confused, ‘Envelope’ it is corresponding As far as E and a one Letter that refers to “khat” of urdu.

  28. Remembering • The individual has not only interpreted but also added the message to the memory bank.

  29. Difference b/w good and bad listener Good Listeners: • Focus attention on the message • Set aside personal biases when listening • Work to overcome distractions

  30. Bad listener • Allow their minds to wander • Let personal issues/biases interfere when listening • Succumb easily to distractions (I wish I wont encounter any of these!)

  31. ZAHRA NAEEM MBE_11_05

  32. “Barriers to Effective Listening”

  33. Introduction • The importance of listening in communication is enormous. • People often focus on their speaking ability, believing that good speaking equals good communication. the ability to listen is equally as important. • there are some barriers for listening, which will effect the listening process.

  34. Reasons that individuals fail to listen successfully • Interrupting • Choice of words • Faking Attention • Becoming Emotional • Tuning Out • Jumping to Conclusions • Becoming distracted • Information data overloaded

  35. Interrupting : Interrupting is a major problem. It bring a negative response from the speaker being interrupted. it is difficult to listen and speak at the same time. Choice of words: Your choice of words should be based on what will be clearer for your listener. The words should be simple, easy understanding.

  36. Faking Attention: It can be offensive & hurtful to the speaker that the listener doesn't really care about what the speaker is saying. • Becoming Emotional:Becoming emotional can hinder one's ability to listen. It is important that the receiver be aware of his emotions.

  37. Jumping to Conclusions: Don’t jump to conclusions quickly, just let the speaker finish his conversation first, it may be helpful for the listener to understand the conversation. Don’t ask questions throughout the conversation to clarify issues. • Overloaded Information data : It is also one of the major barrier & may creates the problem for listener that if the speaker provide him a bundle of information which is actually not required or which is not understandable for him.

  38. Listening Tips • Eye Contact • Be attentive • Open mind • No interruptions • Wait for pauses to ask Q’s • Ask relevant Q’s only • Feel the speaker’s feelings • Give feed back • Think before speaking • Stick to the speaker’s object

  39. ADEEL MUShTAQ • ROLL NO : MBE-11-26

  40. What is Negotiation? • Negotiation is a process in which two or more parties try to resolve differences, solve problems and reach agreement. • Good negotiation meets at as many interests as possible with an agreement that is durable.

  41. Negotiating Methods • Compromise: means to settle differences through concessions made by one or both parties. • Collaboration: involves people cooperating to produce a solution satisfactory to both parties. • Competition: often leads to one party gaining advantage over the other, if it can negotiate at the expense of the other’s needs.

  42. Cont….. • Accommodation: means that only one party is willing to oblige or adapt to meet the needs of the other. • Withdrawal (avoidance): is a negotiation method that makes both parties lose, because one party retracts their point of view or backs away form the situation.

  43. Negotiation Strategies • Win-win strategies: Both parties are satisfied with the settlement negotiated. • Win-lose strategies: Result in the party who initiates the conflict being satisfied and the other dissatisfied.

  44. Cont….. • Lose-win strategies: A situation in which the initiator is dissatisfied and the other is satisfied. • Lose-lose strategies: Result form a situation in which the objectives of both parties are too rigid, and  both parties are dissatisfied.

  45. "The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them." — Ralph Nichols

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