“Don’t drink.” - Ancient Proverb

1. “Don’t drink.” - Ancient Proverb

2. Class Agenda • Announcements • Dale Carnegie • Jeff Goldstein • Assignment for Next Class

3. Educational Policies That Affect You Town Halls with Chancellor Syverud to discuss Fast Forward initiative: Monday, September 22nd at 4:30 pm in Hendricks Chapel Tuesday, September 30th at 4:00-5:30 pm in Maxwell Aud Monday, October 6th 11:30-1:00 pm in 010 Crouse-Hinds Hall

4. Competition Points Winners Losers Competition Points as of 9/22/2014

5. Dale Carnegie Presentations • Three TA's present how they used DC to fix a problem they faced. • Two Groups will be called on to state what DC principle the TA used. • First group to stand and give the correct DC principle wins 1 competition point for their group. • If neither group knows the correct DC principle, another randomly selected group will be called on.

6. Dale Carnegie Principles • Don't criticize, condemn or complain. • Give honest and sincere appreciation. • Arouse the other person an eager want. • Become genuinely interested in other people. • Remember that a man's name is to him the sweetest and most important sound in any language. • Be a good listener. Encourage others to talk about themselves. • Talk in the terms of the other man’s interest. • Make the other person feel important and do it sincerely. • Avoid arguments. • Never tell someone they are wrong • If you're wrong, admit it quickly and emphatically. • Begin in a friendly way. • Start with questions the other person will answer yes to. • Let the other person do the talking. • Let the other person feel the idea is his/hers. • Try honestly to see things from the other person's point of view. • Sympathize with the other person. • Appeal to noble motives. • Dramatize your ideas. • Throw down a challenge. • Begin with praise and honest appreciation. • Call attention to other people's mistakes indirectly. • Talk about your own mistakes first. • Ask questions instead of giving direct orders. • Let the other person save face. • Praise every improvement. • Give them a fine reputation to live up to • Encourage them by making their faults seem easy to correct. • Make the other person happy about doing what you suggest.

7. Speaker Survey For each speaker, complete a survey using the URL we provide by the start of the next class https://www.surveymonkey.com/s/2DJ8X7Z

8. Mr. Jeff Goldstein • Worked as a high school social science teacher and coach for 36 years • Professional Dale Carnegie Instructor and published author

9. Right After Class • Please stay after class if you would like to ask Mr. Goldstein any further questions or purchase a signed copy of his book, Caught in the Undertow • Caught in the Undertow may be bought for $20 and all proceeds from sales are donated to the Vera House and the McMahon/Ryan Children Advocacy Center • Look at his Facebook Page, Escaping the Grip of Child Abuse

10. More About the Author Jeff Goldstein, after setting goals and persevering past the pain of his childhood abuse, achieved the life that he had dreamed of as a boy. He had a fulfilling career as a high school teacher and coach, and a loving wife and two wonderful sons. Jeff now receives gratification as a Dale Carnegie instructor and teaches courses in leadership, human relations, management, and communication. He also is a Dale Carnegie master instructor and trains other instructors. You may also find him on his author page on Amazon.com under the name, Jeffrey Goldstein

11. Outside Speaker Announcement • Ms. Marissa Joy Mims • Fayetteville-Manlius Board of Education President • Executive Director of the NYS Association for Women in Administration • Research this speaker and come to class on Wednesday prepared with questions to ask

12. Next Class • Complete Survey Monkey by Wednesday at 12:45 or lose 5 points! https://www.surveymonkey.com/s/2DJ8X7Z • Email your TA the prospective community service form to complete the 5 hour requirement by 9/24 at 12:45pm • Module 2 due 12:45 on Friday, 10/3