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Prolix Innovation: Learning Environment Assessment for Performance Improvement

Prolix Innovation: Learning Environment Assessment for Performance Improvement. Bernd Simon With Contributions from: Barbara Huber Claudia Röthlin Clemens Stieger Horst Treiblmaier Supported by Prolix und Prolearn. External. Internal. Status Quo of Learning Environment Assessment.

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Prolix Innovation: Learning Environment Assessment for Performance Improvement

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  1. Prolix Innovation:Learning Environment Assessmentfor Performance Improvement Bernd Simon With Contributions from: Barbara Huber Claudia Röthlin Clemens Stieger Horst Treiblmaier Supported byProlix und Prolearn

  2. External Internal Status Quo of Learning Environment Assessment Focusing on: Employee (Learner) Trainer

  3. Status Quo of Learning Environment Assessment Using instruments like: Employee (Learner) Trainer

  4. Unfortunately, the Problem is far more complex: Drivers for Learning & Performance Improvement Team | Personal Performance, Employability Team Performance Corporate Performance Employee Manager TopManagement Peers HR Management Team Performance Learning Performance

  5. External Internal … and even more complex: Learning & performance improvement projects need to serve a complex,shared-service environment Customer Consultant Employee Manager TopManagement Peers HR Management Trainer

  6. Learning & Performance Improvement Projects fail, because of … • Lack of communication between stakeholders • Communication of goals, progress, results • Lack of valid instruments • Lack of methodologies

  7. Failure results in … Less than 60% of all corporate learning activities are perceived as effective and efficient (McKinsey 2003) … opportunities not seized: • performance improvement through training • less transfer (managers, peers not involved) • effective training (more learning) • efficient training (right learning formats) Learning & Performance Improvement Projects Employees Training Investmentsper Employee p.a.* Moneylost p.a. € 40.000 100 € 1000 € 200.000 500 € 1000 € 400.000 € 1000 1.000

  8. Phase I Learning Environment Assessment: Collect feedback about effectiveness Reengineering of business processes through learning & performance improvement lens using KDML or performance interviews Redesign of instruments ‘Managing the Informal’-Methodology Phase II Implement processes, tool-support, and instruments Carry out HR development Learning & Performance Improvement Solutions Phase III • Evaluate and improve

  9. Institutions that we have served with Learning Environment Assessment • 10.000 Data Sets: • Financial Services • Production • Non-Profit Organizations • Large | Small & Medium-Sized Organizations

  10. Learning Environment Assessment: The 10-Step Process • Identify stakeholders and • Capture properties of organizational environment • Select metrics and scales • Create and adapt questionnaire for survey • Roll-out survey • Analyze results and create first version of report • Discuss results • Develop recommendations and final version of report • Communicate final version of report • Decide on follow-up actions

  11. Example of a Scale for a Qualitative Edumetric „Perceived Organisational Value and Impact“ Scale Realiability: 0.84 (Cronbach Alpha)

  12. What institutions get out ofLearning Environment Assessment: A personalized report summarizing: • Assessment of special properties of organization • Strengths and weaknesses of learning & performance improvement activities • Comparison with selected benchmark data(industry-specific, internal benchmarks) • Analysis of additional feedback (open questions) • Management Summary • Recommendations for improvement

  13. Benchmarking - Example

  14. Example of Findings ProjectManagement Effectiveness ofLearning & Performance Improvement Projects Transparencyof Goals OrganizationalEnvironment OrganizationalImpact LearningOfferings TransferSupport LearningTransfer Quality of Information LearningCulture LearningOutcome Quality ofInstructors Performance-Orientation Satisfaction Customizationof Learning

  15. How institutions benefit from PROLIX Learning Performance Assessment: • Benchmarking for an easy interpretation of existing data • Software support for fast and easy implementation • Support HR in becoming a “Business Partner” investments • Critical Success Factors for effective, corporate learning arrangements • Improve alignment of future projects • Re-usable, validated questionnaire (scales) … with a positive Return on Investment in the first year!

  16. For Austria: Barbara Huber | Bernd SimonKnowledge Markets ConsultingTel. +43 (0)1 31336 4419 | 4328barbara.huber | bernd.simon@km.co.at For Switzerland: Claudia Roethlin Claudia Roethlin Human ResourcesSpannortstrasse 5, 6003 LuzernTel. 041 360 19 72welcome@claudiaroethlin.ch Interested? Please contact …

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