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Citizen intention to adopt e-Government services in Saudi Arabia

Citizen intention to adopt e-Government services in Saudi Arabia. Sulaiman Alateyah. E-government definition.

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Citizen intention to adopt e-Government services in Saudi Arabia

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  1. Citizen intention to adopt e-Government services in Saudi Arabia Sulaiman Alateyah

  2. E-government definition • We have defined E-government as a matrix of stakeholders; governments, business and citizens using ICT to deliver and/or consume services, with the objective of saving money, time, effort with increased efficiency, with due consideration for information security and privacy to all parties.

  3. The Saudi e-Government project • YesserProgram • 2003 • 2005 • 2012

  4. Research Questions • What are the influential factors to be integrated in a model for implementing and developing e-Government in order to be adopted by citizen?

  5. Background • Citizen Adoption. • Adoption is an important aspect for the success of E-government initiatives. • Models used to measure adoption of new technologies. • TAM. • DOI. • UTAUT

  6. Factors influencing citizens’ intention to adopt E-government services in Saudi Arabia • Technical Infrastructure. • Computer and Information Literacy. • Lack of Awareness. • Security • Privacy. • Trust. • Quality of Service • Culture. • Diffusion Of Innovation. • Website Design.

  7. Methods to Validate this Research • A Triangulation method is used to validate the proposed factors. • a detailed literature review. • questionnaires. • interviews, questionnaires and expert reviews.

  8. RESEARCH MODEL

  9. The exploratory study • Questionnaire for Saudi citizens. • Questionnaire for Saudi government employees. • Interviewing experts.

  10. The result

  11. The result

  12. The reliability • Cronbach’s Alpha :

  13. Thank you

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