Troubleshooting common installation problems TS14868637 AutoCAD (LT) Product Support By Tom Sto

1. Troubleshooting common installation problems TS14868637 AutoCAD (LT) Product Support By Tom Stoeckel

2. Optimizing for a good installation • Confirm the system requirements - This includes verifying the version of Internet Explorer • Confirm permissions - You need administrator permissions to install • Turn off Anti-Virus and Anti-Spyware software - They can interfere the installation so close before installing • Close all active applications - Close all running applications to avoid potential problems and data loss • Clean the previous installation - If you are removing an earlier version, clean it from the system - http://usa.autodesk.com/getdoc/id=TS45252 - Especially important if you have participated in Beta testing

3. Diagnostic Mode • How to go to Diagnostic mode - On the start menu click run (Windows XP) or Start Search (Vista/Windows 7) - In the run dialog box enter MSCONFIG - On the General tab select the Diagnostic startup option - On the Services tab select the Autodesk Licensing Service option (for 2010 products or later select the FLEXnet Licensing service). - Click OK and restart Windows • How to return to normal Windows startup - On the start menu click run (Windows XP) or Start Search (Vista/Windows 7) - In the run dialog box enter MSCONFIG - On the General tab select the Normal startup option - Click OK and restart Windows

4. Installation Log Files • Most products create one or more installation log files • Created automatically in the %TEMP% folder on the client workstation • Creation of a log file is optional for deployments - Must be enabled when creating the Deployment administrative image • Enable Microsoft Windows installer logging for a more detailed log - Microsoft KB Article : http://support.microsoft.com/kb/314852 - Autodesk KB Article : http://usa.autodesk.com/getdoc/id=TS1070015 - These logfiles are created in %TEMP% and are named MSI#####.log

5. Error: 1603 – Fatal error during installation • Possible causes - 1603 errors are typically related to permissions • Possible solutions - Check Microsoft KB Article : http://support.microsoft.com/kb/834484/ • IF that does nog solve the problem: - Login to the machine using the Local System Administrator account (This is the default Admin account that installs with the Operating System) - Stop all Anti-Virus and Spy-Ware services, and verify that the process is not listed as runing in the Task Manager - Browse to the system temp folder (Start>Run>%temp%) and delete the contents - Retry installation

6. Error: 1402 or 1406 during installation • Issues: - During the installation you get one of these errors - Error displays in a message dialog box or in the installation log • Causes: - The installer can’t write to a particular key in the registry - Typically this is due to permission issue • Possible Solution: - Document the exact message to identify which key is causing the issue - Enter your registrey via the REGEDIT command in the run dialog box > Locate the suspected registry key in the register. > Right click the folder and choose permissions. > Choose add. It is suggested that you choose the Everyone option. - Additional information : http://usa.autodesk.com/getdoc/id=TS1069886

7. “Error: Unhandled exeption has occurred in your application.” • Issues: - You recieved this error during the product installation - Typically includes an error regarding just-in-time (JIT) in the installation log • Causes: - The JIT error indicates a possible corruption in the Microsoft.NET framework • Possible Solution: - Close all open programs - From the control panel, one at a time uninstall all versions, hotfixes and service packs related to the Microsoft .NET Framework - After uninstalling all versions, restart your machine - Download and install Microsoft . NET Framework version 3.5 only - Re-attempt Autodesk product installation

8. Activation problems • Forcing product activation - Delete the existing activation information to force activation - Stored in the trusted storage .data file > This file stores activation information for all Adesk products (2010 and later) > Name will be similar to adskflex_00691b00_tsf.data > File can be found in the following folder : XP : C:\Documents and Setting\All Users\Application Data\FLEXnet Vista / Windows 7 : C:\ProgramData\FLEXnet Note : Deleting this file will remove activation for all installed 2010 or later Autodesk products, so only do this as a last resort.

9. Profile Issues : Triggering the Secondary Installer • To force the secondary installer to run: - Log on to the computer as that user - Enter the Registry using REGEDIT - Browse the following subkey and delete it : > HKEY_CURRENT_USER\Software\Autodesk\<product name> - Using Windows Explorer, locate and delete the following user folders: Windows XP C:\Documents and Settings\<user name>\Application Data\Autodesk\<product name> C:\Documetns and Settings\<user name>\Local Settings\Application Data\Autodesk\ <product name> Vista / Windows 7 C:\Users\%username%\AppData\Roaming\Autodesk C:\Users\%username%\AppData\Local\Autodesk - Re-start product to initiate the secondary installer, recreating the deleted files

10. Imaging Software • What is imaging software - A method for creating a master image of a drive containing Autodesk products ( Norton Ghost ) - Master images are restored to other computer to simplify system setup • Imaging software can result in the following situations: - Conflicts with the product licensing - Incomplete installations or problems with activation - In a SATA RAID enviroment, can cause product activation problems : “Activation code limit exceeded” • Reference Autodesk Help Topic: Distributing an Autodesk Program - Follow these instructions carefully