1 / 21

PUBLIC AFFAIRS CENTRE

PUBLIC AFFAIRS CENTRE. MISSION STATEMENT “ IDENTIFY AND PROMOTE INITIATIVES THAT FACILITATE A PRO-ACTIVE ROLE BY CITIZENS TO ENHANCE THE LEVEL OF PUBLIC ACCOUNTABILITY AND PERFORMANCE” A KNOWLEDGE DRIVEN - ACTION SUPPORT ORGANIZATION. MANDATE. REPORT CARDS / OTHER RESEARCH

idola
Download Presentation

PUBLIC AFFAIRS CENTRE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PUBLIC AFFAIRS CENTRE MISSION STATEMENT “ IDENTIFY AND PROMOTE INITIATIVES THAT FACILITATE A PRO-ACTIVE ROLE BY CITIZENS TO ENHANCE THE LEVEL OF PUBLIC ACCOUNTABILITY AND PERFORMANCE” A KNOWLEDGE DRIVEN - ACTION SUPPORT ORGANIZATION Samuel Paul, PAC

  2. MANDATE... • REPORT CARDS / OTHER RESEARCH • ACTION SUPPORT / ADVOCACY • CAPACITY BUILDING / ADVISORY SERVICES • INFORMATION DISSEMINATION Samuel Paul, PAC

  3. Governance `Crises’ • Poor Access to Public Services - Inefficiency • Indifference, Collusion with vested Groups - Non Responsiveness • Rampant corruption, Extortion by `Agents & Middlemen’- Weak Accountability • Loose Systems & Weak Integrity - Abuse of discretion Samuel Paul, PAC

  4. Why Weak Collective Response • Lack of EXIT Options • Episodic Nature • Threat of Reprisal • Information Barriers • Low / No Trust in any formal mechanism Samuel Paul, PAC

  5. How to Make a Change... • From Coping to `VOICES’ by Citizens • From `Shouting’ to `Counting’ by Activists • From Reaction to Informed Action • From Episodic Responses to Organised Action Systematic Demand Driven Changes Samuel Paul, PAC

  6. IMPROVING GOVERNANCEThe PAC Approach • COMMENCE WITHCREATING DEMANDFOR GOOD GOVERNANCE • FOCUS ON STRONGLY FELT NEEDS AND ISSUES • COMPARE PERFORMANCES OF DIFFERENT INSTITUTIONS • INITIATE DIALOGUE WITH STAKEHOLDERS • FACILITATE PROBLEM SOLVING FORUMS/ACTIONS Samuel Paul, PAC

  7. WHY? Report Cards... • Generate user feedback on public services • Provide opportunities to citizens/groups to demand more accessibility, responsiveness & accountability from service providers • Encourage service providers to introduce citizen friendly practices • Create an environment to facilitate demand mobilisation - awareness creation, issues on exclusion & vulnerability, `Rights-Based’ strategies Samuel Paul, PAC

  8. What a Report Card can DO!! • Generates User Feedback on services • Converts widespread individual issues into Collective Issues • Quantifies, Classifies & Ranks Services/Agencies across qualitative & quantitative issues • Provides information on Hidden Costs • Creates a BASE to launch practical ACTIONS Samuel Paul, PAC

  9. Steps in Conducting a Report Card • Issues identified through FGDs • Designing instruments • Identification of a scientific representative sample from the city population • Survey by Independent Agency • Collection of Qualitative Data • Report always in Public Domain Samuel Paul, PAC

  10. EXPERIENCES WITH REPORT CARDS Some Snapshots Samuel Paul, PAC

  11. BENCHMARKING CIVIC SERVICES IN BANGALORE - The Satisfaction Scores (General Households) Samuel Paul, PAC

  12. BENCHMARKING CIVIC SERVICES IN BANGALORE - The Bribery Matrix (General Households) Samuel Paul, PAC

  13. BENCHMARKING CIVIC SERVICES IN BANGALORE - Corruption & The Urban Poor Samuel Paul, PAC

  14. ACITIZENS’ REPORT CARD ON KARNATAKA’S GOVERNANCESectoral `VOICES’ Samuel Paul, PAC

  15. Interactions with Agencies • Matrix of key `Disablers’ Samuel Paul, PAC

  16. BATF SURVEY ON IMPROVEMENTS ON CRITICAL PROBLEMS Samuel Paul, PAC

  17. Type of Information Generated • Accessibility & Usage • Satisfaction with individual services • Responsiveness of Service Providers • Cases of Bribes - Extortionary Vs Voluntary • Willingness to Pay for better services Samuel Paul, PAC

  18. From REPORT CARD TO ACTION!A Strategic Framework • Which Services / Agencies are Crucial? • How Vulnerable are these Users? • Design of Short-term & Long-term strategies • Identifying support constituencies & Partners • Identifying Quick-wins for momentum • Identifying Capacity Building & Resource Requirements Samuel Paul, PAC

  19. Making Advocacy Effective !!Some Insights • Felt Need for an Objective & Credible Database • Focus on Services / Agencies  NOT Individuals • Presence of a LOCAL CHAMPION • Conducted by Independent & Technically Competent Local NGOs / Professional Groups • LOCAL OWNERSHIP & PROGRAMMES Samuel Paul, PAC

  20. WHAT REPORT CARDS ACHIEVED... • CREATING PUBLIC AWARENESS WIDE PRESS COVERAGE, WORKSHOPS, SEMINARS ETC. • STIMULATING AGENCY REFORMS INTERNAL REVIEW BY BDA, IPP Study, PROACTIVE RESPONSES IN MUMBAI & AHMEDABAD. Samuel Paul, PAC

  21. WHAT REPORT CARDS ACHIEVED... • STRENGTHENING CIVIL SOCIETY INITIATIVES SWABHIMANA MOVEMENT - SERVICE DELIVERY IMPROVEMENTS, ELECTORAL TRANSPARENCY. • CAPACITY BUILDING FOR PUBLIC INTEREST GROUPS ADVOCACY NGOs AND INTERNATIONAL ORGANISATIONS- FEDCOT, SEWA, RKS, UNDP • REPLICATIONS/ADAPTATIONS: BATF, Bangalore; Governance Score Cards - Bangladesh; Social Weather Project - Philippines Samuel Paul, PAC

More Related