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Workforce Engagement: A closer look at KPI 3.11d. May 24, 2012. Agenda. Highlights of Q3 Progress Summary Overview of Employee Engagement Survey Breakout Sessions – School/Dept. Highlights: Session 1 – Hollymead and Sutherland Session 2 – Western Albemarle and Transportation
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Workforce Engagement: A closer look at KPI 3.11d May 24, 2012
Agenda • Highlights of Q3 Progress Summary • Overview of Employee Engagement Survey • Breakout Sessions – School/Dept. Highlights: • Session 1 – Hollymead and Sutherland • Session 2 – Western Albemarle and Transportation • School Board KPI Evaluation
Q3 Progress Highlights • Board review of KPI’s is a form of study. • Operational Measures& Developmental Measures • Triangulating KPI 1.11a, KPI 1.11c. • 68% of teachers say they are familiar with LLLS. • 71% say they incorporate them regularly into their classes • 5.11c is completed. • Building Services has completed their PD plan. • Positive movement on two KPI’s for Child Nutrition • Page 49 lists KPI’s that have been adjusted or abandoned from KPI updates to the Board.
Engagement Survey • Engagement: the level of an employee’s psychological investment in his or her organization. What is the balance?
Engagement Survey • Data from Modern Survey suggests 67% of U.S. workforce are under- or disengaged. • 28th Annual MetLife Survey of the American Teacher release in March: the percentage of teachers who are “very satisfied” with their jobs was 59% in 2009; now it’s 44%. • Over 90% of our ACPS employees reported on the Engagement Survey as enthusiastic about their work.
Engagement Survey What role do SMART Goals play in this?
Engagement Survey Satisfied when I do my job well = 95% Quality work is expected of me 56% Recognized for good work = 63% Believe I can work effectively with low achieving students = 91% I feel like I belong = 83% The vision for the school is shared = 42% neutral
Engagement Survey • Five common Drivers of Employee Engagement: 1. Timely recognition and appreciation 2. Sense of personal accomplishment 3. Opportunities for career development 4. Belief in the future of the organization 5. Compensation
Workforce Engagement Highlights • Breakout Sessions: • #1: Hollymead and Sutherland (COB 235) • #2 – Western Albemarle and Transportation (COB 246)
School Board KPI Evaluation • Two Key Concepts • Is the work strategic? • Does the work represent a major • focus?
School Board KPI Evaluation Above the Waterline: Strategic -Will impact the Division for multiple years - Is broad in scope and has cross-functional involvement - Is new and will involve some unknowns which will be addressed over time -Requires additional resources or a reallocation of existing resources in order to address things in different ways
School Board KPI Evaluation Below the Waterline: Operational - Day-to-day - Relies on Existing Structures - Is Known and involves few questions about how to proceed - Does not generally need additional resources Saying a KPI is operational doesn’t mean it disappears.
School Board KPI Evaluation Major Focus? - How important is the KPI to the division? - Does the KPI align to and support attainment of the associated goal? - Does the KPI support the Division’s Vision and Mission? Saying a KPI doesn’t have a major focus doesn’t mean it disappears.
School Board KPI Evaluation KPI 3.11d - Establish baseline levels of workforce engagement and satisfaction through the use of an employee climate survey. Let’s try evaluating this KPI using the model.
June 4 School Board Retreat • Three Key Topics Proposed • Presentation from UVA leadership • about future thinking and partnership • possibilities • Studying / evaluating current Board • Priorities and KPI’s within the two-year • cycle • Studying and aligning our Life-Long Learner Standards with the P21 4 C’s • Time to talk / retreat /plan
Workforce Engagement: A closer look at KPI 3.11d May 24, 2012