‘Service Point ’ A service desk solution from IndeServe

1. Your Logo Here ‘ServicePoint’A service desk solution from IndeServe Insert Product Photograph Here

2. Point SERVICE from IndeServe ‘SERVICEPOINT’ APPLICATION SOFTWARE New Zealand’s leading service desk ‘request to completion’ management solution!

3. Point SERVICE from IndeServe A complete service deskapplication suite A tried and tested, feature rich, mature MANAGED SERVICES SOLUTION! • Employs powerful web-based applications and software tools - E Service Suite • Based on in-house application developments by our data management team • Proven, efficient documented processes for all “request to completion” service jobs • Trained and experienced operational personnel and technicians • Uses latest computer and communications technologies

4. Point SERVICE from IndeServe Organisation’s Authorised Users Organisation’s Authorised Users IndeServe NationalService Centre Operators ‘ServicePoint’ Deployment Models • An ASP solution –you operate all aspects of the system, hosted by IndeServe • An Outsourced solution - IndeServe personnel provide a fully management service, with full access by your Authorised Users Request to Completion Management Hosted applications And databases ASP Enquiries, reporting, Access to infomration Performance management and reporting Hosted applications And databases OUTSOURCED Enquiries, reporting, Access to information Request to Completion Management

5. Point SERVICE from IndeServe Clicking on to ‘ServicePoint’ NSC CUSTOMER 2ND LEVEL SERVICE 3RD LEVEL SERVICE IndeServe’s National Service Centre Our Outsourced ‘Service Desk’’ NSC CUSTOMER IndeServe Resolvers and Frontline Technicians & Engineers 3rd Party Service Partners Suppliers NSC CUSTOMER 1st level trained operators, Technology, Location, Processes, Management 24/7 Request To Completion service operations Password-secure Web Access Telephone, Email or Fax: SERVICE REQUESTS, PURCHASES, QUOTATIONS, TRACKING, REPORTING, INFORMATION RETRIEVAL FACILITY MANAGEMENT Information Technology Telecommunications Cabling Infrastructure Electrical Infrastructure Power Management Security Air Conditioning Heating & Ventilation Building Maintenance E Service Suite Web applications for customer online requests, purchasing, tracking and retrieval NSC CUSTOMER NSC CUSTOMER Customer Sub-webs Document storage & retrieval Online asset register NSC CUSTOMER

6. Point SERVICE from IndeServe Easy Access! Single POINT of contact, Single POINT of control! Customer Access! ‘Business 2Business’ OUTSOURCED SERVICE DESK Sub-web Jobs request records Quotations Custom Packaged Priced Services Reporting: Stats, Trends, SLAs, Recommendations Site records, Maintenance records, Audits, Network diagrams, As-builts, Plans Asset Records, Inventory Records 1st level Resolvers Schedulers & Resourcers 2nd and 3rd level Resolvers Service Delivery management Database and Sub-web management Reporters and Draughtsmen

7. Point SERVICE from IndeServe ‘ServicePoint’ target marketplace 50 to 5,000 staff, 1 to many locations Central government departments State-owned enterprises Local government Banks & Financial Houses Insurance companies Medical fraternity Energy companies Professional practices Property companies Chain enterprises, eg, Hotels, Retail, Wholesale

8. Point SERVICE from IndeServe ‘ServicePoint’ Differentiators • IndeServe is a national services company • We are proven experts at delivering quality service • We are specialists in dealing with trades suppliers and service providers • We apply these to take responsibility for ensuring your assets and infrastructure are continuously optimised • We make it happen on time and let you get on with your core business activities

9. ‘ServicePoint’A service desk solution from IndeServe Insert Product Photograph Here