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“CMS – Asking the Right Questions”

“CMS – Asking the Right Questions”. Shaping our Future Respite and Community Care National Respite and Community Care Conference Sydney 23 rd and 24 th October 2014. CMS - Asking the right Questions. Introduction Why a CMS What is needed What to look for Pitfalls.

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“CMS – Asking the Right Questions”

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  1. “CMS – Asking the Right Questions” Shaping our Future Respite and Community Care National Respite and Community Care Conference Sydney 23rd and 24th October 2014

  2. CMS - Asking the right Questions • Introduction • Why a CMS • What is needed • What to look for • Pitfalls

  3. Why an IT system? Why Now? 1.Increase in Governance - Regulations - Accreditation - Auditing and /Service Standards 2. Increase in accountability requirements - clients - staff - funding bodies 3. Increase in complexity of service provision (changes in regulations, legislation etc.)

  4. Before you start What are your needs – currently and into the future Who are your internal and external stakeholders Identify your business processes that are labour intensive and can possibly be automated What are the costs/benefits of a system How will it help us improve our service? How will it make us more responsive to Client need? How will it make us more competitive? How will it advance our practice ?

  5. Key Areas Client information management. HR information management Rostering & timesheet integration. Organisational Governance Real time reporting Online self help portal for staff. Online self help portal for clients / carers.

  6. Choosing a product and Vendor -Premise Use technology available combined with expert knowledge of the sector and its multiple complex requirements. Do not buy an off the shelf product – ensure a high functionality fit but ultimately needs to be customisable and tailored to meet the individual organisations needs. Enter information once and use multiple times, Integrate information in a seamless manner across areas of HR, Client information etc Ensure system is user friendly.

  7. Enhances the users experience Saves time Increases productivity Ease of access to appropriate levels of information Needs to provide critical real time information/data to improve service provision Critical that it advances the practice of the organization rather than complicate it. Needs a high degree of autonomy for the organisation to make changes and administer the system independent of the vendor Premise

  8. Don’t try to solve a singular problem area – leads to a plethora of internal systems that don’t “talk “ to each other Don’t underestimate the change management process of introducing a new system Engage with staff at all stages of acquisition/development to alleviate the impact on cultural change within the organisation Common Mistakes

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