Istonish Holding Company: Preferred IT and Contact Center Solutions Provider

1. Capabilities Overview

2. Company Overview Istonish Holding Company’s vision is to be a preferred service provider of Information Technology and Contact Center Solutions. • An established MWBE / SDBE Hispanic & Native American /Women owned and operated firm committed to offering: • Qualified technical professionals and solutions • Competitive pricing • Customer focused account management • Istonish, Inc.: • Contact Center Services and Solutions • TeamExcel Technology Solutions: • IT Project Services and Solutions • Staffing of Technical Resources • Recruiting

3. Our Company’s History • 1990: Established a source of knowledgeable technology resources in Denver, CO. • 1995: Recognized need for specialized offerings. • Database Niche • International Consulting Resources • 1997: Opened first branch office in Dallas, Texas. • 1999: Opened three additional branch offices in Boulder, CO, Minnesota and Arizona. • 2000: Contact Center Service offerings launched in Vancouver, BC. • 2003: Two additional Contact Centers opened in Brantford, ON, and Austin, TX.

4. Company Footprint TeamExcel Has Offices In The Following Locations: Denver Colorado: (303) 713-9700 or (303) 771-1765 Corporate Office Staffing Services Project & Solution Services Call Center Operations Vancouver British Columbia, Canada: (604) 633-4400 Brantford, Ontario, Canada: (519) 757-0600 Austin, Texas: (512) 684-5504 Call Center Operations Bloomington, Minnesota: (612) 921-5855 Dallas, Texas: (972) 659-6646 Staffing Services Project & Solution Services Vancouver, BC Canada Brantford, ON Canada Offices and Services Services Only

5. When Credibility Counts • Family Business Award – Denver Business Journal – 2002 • 9 News Leader of The Year - Annette Quintana, CEO – 2000 • Minority Business of the Year, Denver Chamber of Commerce - 1999 • Entrepreneur of the Year, Rocky Mountain Region, Ernst & Young, LLP - 1998 • Forty Under Forty Award, The Denver Business Journal - 1997 • Entrepreneur of the Year, US Hispanic - Chamber of Commerce - 1996 • Entrepreneur and Service Firm of the Year, US Dept. of Commerce – 1995 • Entrepreneur of the Year, Hispanic Business Magazine - 1995

6. Federal Government Classification • SDB Certified • Native American & Hispanic Woman Owned • 8 (a) Graduate

7. Telecom Manufacturing Distribution Retail Financial High Tech Public Sector State and Local Federal Historical Customer Segments

8. Our Comprehensive Solution Suite Technical Specialties Project Solution Offerings Contact Center Solutions • Strategic Planning & Analysis • Web/e-Based Services • Application Solutions • Design, Development, Implementation • Quality Assurance and Software Testing • Infrastructure Support • Database Consulting • Design, Modeling, Administration • Data Warehousing • Program & Project Management • System Architecture • System Integration • Business Analysis and Requirements • Application Development • System and Network Administration • Infrastructure Support • Technical Documentation • Programmers & Software Engineers • Quality Assurance & Test • Staffing and Management • Planning, Design, and Site Selection • Infrastructure Build-out • ACD, Data, and IVR/VRU Integration • Tool Selection and Integration • Workforce Management • QA and Performance • Efficiency Analysis • People & Process Evaluation

9. Staffing & Recruiting Services • Technical Projects • Contact Center Solutions • Contract Consulting • Contract for Hire • Permanent Placement

10. Project & Solution Services Division The Project and Solution Services Division has developed a proven project management approach for each individual component of a project as well as for the full life cycle of the project. TeamExcel’s approach encompasses all aspects of quality management. Our project management approach coupled with our proven methodology delivers the desired results with quality and efficiency. • Requirements Definition • Resource Allocation • Problem Detection • Risk Analysis • Business Planning • Strategic Planning • Project Planning • Capacity Planning • Change Management • Documentation & Historical Records Management • Implementation • Delivery & Knowledge Transfer • Independent Verification & Validation Services (IV&V) • Strategic Planning & Analysis • Complete System Development Life Cycle Solutions: • Analysis • Design • Development • Implementation • Support

11. Contact Center Solutions • Core Service Offerings: • Tier I & II Help Desk • Third Party Verification • Sales Support • Customer Service Support • Tier I & II Help Desk • Product Support • Technical Support • Customer Welcome Campaigns • Automated IVR Systems • Billing Inquires • Quality Surveys • Others • Target Markets: • Global Support Services including multi-language international capabilities for customer care & Tier I and II Technical Support • Spanish Language & Bilingual Support TPV for telecommunications and utilities • Tier I & II technical support for web sites, help desk, and network operations • Federal opportunities that may have a customer support functional requirement Multiple System Entry Points • Support Center • Direct Agent Access • Self Help • Remote Access Trouble Ticketing System • Highly Customizable • File Sharing • CRM Systems • Phone • Chat • E-Mail • Co-Browse • Self Help • FAQ Escalation Routing • Closed Loop Processes • Dynamic Knowledge Management • Case Disposition Reporting

12. Our Alliances Bring Combined Strength to our Clients Worldwide

13. We Align Our Business by Industry to Better Serve Our Clients

14. Our Approach to Collaborating for Client Success Industry Teams Solution Teams Leverage technology solutions to drive new business processes, products, and services Deliver flexible, proven solutions from our extensive experience in the industries we serve Alliances Collaborate with technology partners to apply new and emerging technology to deliver enterprise value

15. Our Value Proposition Solid History of Developing & Delivering Customized IT Solutions International Experience with Seasoned Management Team Experienced Professionals Accelerated Solutions Get-It-Done Culture Flexible & Cost Effective Offerings that Remain Customer Focused Proven Track Record of Rapid & Successful Deployment Enduring Client & Partner Relationships

16. “Together We’re Better”