MEDEQUIP TUPE PRESENTATION

1. MEDEQUIP TUPE PRESENTATION

2. Welcome to Medequip • Today is all about you • Who are Medequip? • The process

3. Contracted Out Community Equipment & Wheelchair Services…

4. What do we do...? • Medequip provide Contracted Out Community Equipment Service on behalf of Health & Social Services • For those that are in need of Aids for Daily Living; the Prescribers assess the need and request Medequip to make a suitable delivery and/or installation to the end user in their home

5. What do we do...? Provide a Service to People in the Community by: • Delivering Equipment • Collecting Equipment • Servicing Equipment • Storing Equipment • Recycling Equipment

6. Not just a loan store…. We carry out Trusted Assessor work on behalf of contracts in service user homes or at our assessment centres. We have retail outlets for self Funders at our depots.

7. The Present…. 17New Contract Implementations In the last 18 months we have successfully worked with 27 Commissioning teams to commence or renew existing relationships…. 13 existing Contract Retentions

8. The Past... Originally owned by DeVilbiss between 1993 & 1996 Acquired by Sunrise Medical in 1996 Management buy- in/out – October 2001 Fully acquired by Siddall & Hilton in 2008

9. The Group...

10. Heathrow Staples Corner Greenwich Woodford Green Edinburgh (Wheelchairs) Derby City (Retail) Alfreton Calne Emersons Green (Bristol) Taunton Weston – Super – Mare South London (Mandela Way) Doncaster Medequip Depots...

11. Current Contracts... • Hillingdon (CES) • Westminster (CES) • Wiltshire (CES) • Somerset (CES) • Edinburgh (Wheelchairs) • North Somerset (CES) • Hammersmith & Fulham (CES) • Kensington & Chelsea (CES) • Derbyshire (CES) • Doncaster (CES) • Harrow (CES) • Lincolnshire (PPM) • Staffordshire (Purchasing) • Derbyshire Handy Van x 2 contracts • Lambeth (CES) • East Sussex (MA) • Northumbria (PPM) • Greenwich (CES) • Hounslow (CES) • Richmond (CES) • Ealing (CES) • Barnet (CES) • Lewisham (CES) • South Gloucestershire (CES) • Camden (CES) • Wandsworth (CES) • Southwark (CES) • Barking & Dagenham (CES) • Derby City (CES) • Brent (CES) • Stockport (CES) • Hackney (CES) • Herts. Home Safety • Glasgow (PPM) • Bromley (CES) • Haringey (CES)

12. Organisation Structure...

13. Depot Structure...

14. How does your depot fit in …… • 36 contracts • 13 locations totaling 150 000 sq ft • 400 staff • 229 vehicles • 7.3 million people • 500 000 calls per year. • We stock 75,000 items covering 1,000 stock lines

15. Your Depot Address... • Medequip • Unit 2 • The Orbital Centre • Southend Road • Woodford Green • Essex • IG8 8HD

16. Head Office - Heathrow... Heathrow has 7 contracts running out of the depot – including East Sussex minor adaption's

17. Support for your depot... • All sites receive the following support from our Head Office based at Heathrow: • Finance • Human Resources • Purchasing • ICT • Technical (QA) • Training Facility • Quality Health and Safety

18. Running your depot... • Our Customer Service Team of currently 2 people deal with in excess of 100 calls day • We contact all Service Users in advance and book a timeslot for Delivery/Collection and Manifest for Technicians • We arrange all minor adaptation work from processing quotations to arranging site visits

19. Running your depot... • Contract Times • Out of Hours • 4 Hour Emergency • Same Day • Next Day • 3 Day • 5 Day • 10 Day • Dated Depot Opening Hours 08:00 -17:00 Mon to Fri Out of Hours Cover (rota based) 24 Hours per Day 7 Days per Week 365 Day per Year

20. The Fleet...

21. Tools of the Trade Uniform with Logo • Waterproof Jacket • Combat Trousers • Shorts • Polo Shirts • Sweatshirts • Safety Shoes • PPE On going product Training We will provide you with your own toolkit Mobile Phone Scanners are used to track and trace equipment – Technicians in real time important for stock control and product recalls

22. TUPE Principles • We have to (and want to) honour your package. • And honour your original start date • Honour your current holiday periods • Honour your current sick pay • Honour your current pension

23. TUPE Responsibilities • Current employer LB Haringey (transferor) is to arrange the transfer • Medequip (transferee) is to facilitate the transfer • Employees to be kept fully informed by both parties • Today’s Group presentation • One to one discussions today and in the future weeks • We would like to offer you a trip to the Woolwich depot

24. Maintaining the Service • Over the few weeks • A difficult period • The Service must be maintained • For • The Client/End user • The Contract Commissioners • Your existing Employer • Our future Service • Team work

25. Development of our People... We want you input into our business – we value your experience. We will train you in the core competencies for your role And we will continue to develop you... Be a part of our success on our Rising Stars programme...

26. Medequip’s Values… • As a business we are dedicated to providing a service that meets the needs of all those involved – Service Users,Clients, Commissioners and Prescribers - through good old fashioned values like politeness, patience, kindness and sensitivity. • Our staff are fully person focussed on delivering a caring and ethical local service to meet the needs of those who rely on aids to daily living. • Medequip’s ethos is to provide: • The Right Equipment • To the Right Person • In the Right Timeframe • In the Right Condition • With Courtesy

27. Any Questions...