organizational decision support methodology for the strategic justification of computer-integrated

1. Using IDEF and QFD to develop an organizational decision support methodology for the strategic justification of computer-integrated technologies international Journal of Project Management 1995 Printed in Great Britain , by Joseph Sarkis & Donald H Liles , USA 指導教授：林燦煌 老師 學 生：林秀衡 　　

2. Outline • Abstract • Introduction • CIE background • SMSE requirement • QFD review • IDEF0 review • Methodology • conclusiions

3. Abstract • A research and development approach that integrates Quality Function Deployment (QFD) and IDEF0 functional modeling to determine the requirements and processes for the justification methodology is presented.

4. Introduction(一) • Further global competitive pressures on manufacturing enterprises of all sizes. • There need to be national,industrial, enterprise-level visions. • Firms are able to form and function in a relatively short period of time。 • Agile enough

5. Introduction(二) • A comprehensive definition for an integrated enterprise • Colloect internal and external activities • Linkage and coordination • Focus on the development efforts and approach for a methodology to help in justifying or making a business case. • Use two organizational tools to develop this methoology .

6. CIE technology justification background(一) • CIE：computer-integrated enterprise • The benefits of CIE technology： • Increase customer responsiveness • Flexibility of organizations • Higher-quality products and services • Shorter leadtimes • Improve process controls

7. CIE technology justification background(二) • Issues in the adoption of CIE technology • High capital costs and risks • Myopic approaches to justification • Inappropriate capital budgeting procedures • Quantification delimma • Prediction of benefits over extended period of time • Technological uncertainties • there is little emphasis on the specific requirements of SMSEs when it comes to justifying the acquisition of CIE technology. SMSEs：small and medium-sized enterprises

8. SMSE requirements • Low-cost • Easy to use • Some of the unique financial constrains • Learning and training devices • The strategic and financial factors that are most dominant in SMSE

9. Quality Function Deployment (QFD) review(一)

10. Quality Function Deployment (QFD) review(二) • A tool that is used to ensure in a systematic way • Driven by the demands of customer • Concurrent engineering and design for manufacture • Figure1 shows the central element of a QFD analysis.(House of quality) • Associated with each requirement is an importance value that has to be elicited from the customer.

11. Quality Function Deployment (QFD) review(三)

12. IDEF0 review(一) • A functional modeling technique was developed for systems design and analysis for the US Air Force ICAM program. • An acronym for ICAM definition • There are a number of tools within the IDEF family . (http://www.idef.com) • Functions are presented by boxes and arrows(figure 2)

13. IDEF0 review(二)

14. IDEF0 review(三)

15. Methodology(一) • Project team： • Customer team defined the requirements for QFD matrices • Expert team members provided input to the QFD • First QFD matrics (figure 4) • Customer team defined the requirements for QFD matrices • Second QFD matrices and IDEF0 definition

16. Methodology(二)

17. Relationship matrix

18. Conclusions • The competitive-evaluation parts of the quality houses (see Figure 1) can be used to evaluate as-is and to-be models of business processes without having to develop detailed models. • Benchmark data can also be used as target values of the product-planning matrix for each of the activities. • The IDEF0 models are not only composed of activities.