QUALITY MANAGEMENT COURSES – BioMed Online

1. QUALITY MANAGEMENT COURSES – BioMed Online Gary Cheung Quality & Training Manager, Haematology – King’s College Hospital

2. Who are you? • Practising Quality Managers/Officers? • Pathology Lab Managers • Cytogenetics Lab Managers • Molecular Lab Managers • Joint responsibility • Others

3. What do want from a QM course? • Cost? • Time? • Accreditation/certification/box ticking? • Personal development? • Quality Improvement? • Other?

4. TYPES OF QM COURSES (With thanks & apologies to Ann Lockhart) • Full time (FT) • Part time (PT) • Distance Learning (DL) • e-Learning – interactive programs

5. SOME AVAILABLE COURSES • “Ulster”Certificate of Extended Practice in Quality Management (DL/eL) • “Greenwich” Quality Systems Management (DL/eL) • MSc Quality Management (FT, PT, DL) • Diploma in Quality (PT) • HNC Quality (PT + DL) • Many others

6. IBMS Certificate of Extended Practice in Quality Management • Developed by Biomedical Scientists for Quality Officers/Managers within Clinical Laboratories • Introductory level course to introduce a ‘new’ specialty and a ‘new’ learning environment “Suitable for Quality Officers” • Delivered through the University of Ulster using WebCT

7. IBMS Certificate of Extended Practice in Quality Management • Course structure – 6 modules • Introduction to Quality Management • Error Logging • ISO Standards • CPA Standards/Document Control • Change Management • Laboratory Audit

8. GREENWICH QUALITY SYSTEMS MANAGEMENT • Developed by HealthCare Scientists for Quality Managers within Clinical Laboratories • Delivered through the University of Greenwich using WebCT • Includes 2 face-to-face workshops • Introduction to WebCT & Tutors • Opportunity to give a formal presentation

9. GREENWICH QUALITY SYSTEMS MANAGEMENT • Content Summary • Meaning of Quality • Quality Assurance\Control • Management Review • Accreditation • Internal Quality Audit incl. Audit Checklists • Customer Survey • Self Assessment\Reflection ..\QM\Greenwich

10. Declaration of Interests • I am a member of Biomed Online (Greenwich) Steering Committee • I cannot compare Ulster/Greenwich course from direct experience, but.. • I completed the Greenwich QSM course & the Ulster “Training Officers” course

11. Comparison

12. ULSTER STUDENT COMMENTS • I enjoyed the experience and would recommend it to all aspiring to be quality managers at whatever level within pathology • It was a new but enjoyable experience to study online • Overall a fair start, but room for improvement

13. I generally found the course very useful, particularly the audit section, and this will benefit my workplace as we had little experience of audit systems • I found the concept and delivery of the on-line course very rewarding although hard work • I am very enthusiastic about the role of such courses in the future education and professional development of Biomedical scientists and HealthCare Scientists in general GREENWICH STUDENT COMMENTS

15. Advanced QM (Greenwich) • Introduction • Anatomy of a job description: Activity 1.1 • How am I doing?: Activity 1.2 • Personal development planning • Activity 1.3 (assessed) QM PDP • Designing and implementing a quality management system in your laboratory • A look at the quality management system (QMS) • A changing approach to quality • Breaking open the QMS • Activity 2.3 (assessed): A strategy for implementing a quality system and an evaluation of communication (project plan & report)

16. Advanced QM (Greenwich) • Introduction: Making change happen • Evaluation • Continual improvement • Activity 3.3: (assessed) – Report on a Quality Improvement • Working together • About working together: Activity 4.1 • Supporting others • Establishing and maintaining co-operative working relationships • Developing people: Activity 4.2 • Activity 4.3 Plan & run a training workshop (assessed)

17. MSc in Quality ManagementUNIVERISTY OF PAISLEY • Core modules • Quality Assurance and Management Systems • Dynamics of Management Communication with Quality Appraisal and Measurement • Information Technology • Statistical Quality Control • Project

18. MSc in Quality ManagementUNIVERISTY OF PAISLEY • Support Modules (2 from) • Materials & Quality • Reliability Engineering • Computer Aided Engineering • Manufacturing Systems • Non-Destructive Testing & Condition Monitoring • Service Quality

19. MSc in Quality ManagementUNIVERISTY OF PAISLEY • Optional Modules (2 from) • Strategic Quality Management • Interpersonal Skills & Change Management • Software Quality Management & Advanced IT • Statistical Process Design • Operations Management • Managing Customer Service

20. MSc in Quality ManagementUNIVERISTY OF PAISLEY • Assessment • At least 1 Summative Assessment for each module (Coursework) • Final Examination for each module • DISSERTATION PROJECT • Course lasts – approximately 33 months

21. MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING • Course content • Human Aspects of Quality • Quality Systems & assessment • Performance Management & Measurement • Total Quality Management (TQM) • Systems Analysis • Business Process Management

22. MSc in Total Quality Management& Business ExcellenceUNIVERSITY OF STIRLING • Course content cont. • Relational Databases • TQM & Business Excellence • Business Process Management • Managing Service Quality • Enterprise Planning/Operations Management

23. MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING • Assessment • At least 1 Summative Assessment for each module (Coursework) • Final Examination for each module • DISSERTATION PROJECT • Course lasts – approximately 33 months

24. MSc in Managing Quality in Health CareUniversity of Birmingham • 4 Core modules • Introduction to Health Care Quality • Health Service Management • Quality Measurement and Management • Choice of • Involving Consumers in Health Care Quality • Clinical and Professional Quality • Plus 2 additional modules • Dissertation Project

25. IQA Diploma in Quality • Delivered on a part-time basis at various centres in the UK • Scotland • Aberdeen College • Bell College • Glenrothes College • Kilmarnock College

26. IQA Diploma in Quality • Course content – 6 units D1 - Introduction to Quality D2 - Quality Management D3 - Quality Tools & Techniques D4 - Communications & Project Management D5 - Project D6* - Quality & Environmental Management D7* - Information Technology & Quality Management

27. IQA Diploma in Quality • Units D1 – D4 are mandatory and delivered over 1 semester (15 weeks) • Unit 5 – Project is student centred • Units 6 and 7 are optional so student must chose one

28. IQA Diploma in Quality • Assessment • One summative assessment per unit except D5 • Followed by an end of semester examination • PROJECT – D5 • Award • IQA Diploma in Quality • 130 CATS at level 4 All units must be completed within a 6 year time frame

29. HNC Quality James Watt College Business & Management Quality • Part time – 2 evenings/week for 2 years or Distance Learning • 7 modules plus Project • Assessments • Summative Coursework • Closed and/or Open Book • Presentations