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A new look

A new look. Are you sure that you have done everything to further reduce ground handling cost? Let’s share some fresh perspectives to evaluate new cooperation opportunities?. From relationship to partnership. Every customer has specific, individual requirements

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A new look

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  1. A new look • Are you sure that you have done everything to further reduce ground handling cost? • Let’s share some fresh perspectives to evaluate new cooperation opportunities?

  2. From relationshipto partnership • Every customer has specific, individual requirements • Swissport believes in partnership through mutual trustand transparency • Strive to add value for our customers • Let us show you how Swissport can become your preferred “myport” service provider

  3. Financial benefits Lower handling costs through economies of scale and better predictability through long-term contracts Operational benefits Highest reliability and security standards through harmonized, transparent service level agreements Strategic benefits • Reduced business risks and ability to focus more sharply on core business activities Benefits Partnership advantages

  4. Tailor-made solutions Full outsourcing Added Value Hub management Network package Regional package Single station From relationship to partnership

  5. Concept • You remain in the driver’s seat and receive support from us in... • ... maintaining quality on a high level • ... managing your stakeholders and possible frictions • ... negotiating sustainable union agreements • ... process integration and change management • ... any consulting matter • and you keep control of the product in your hands

  6. Flexibility Customer Product Define ... Control … Purchase ... Execute ... Responsibility borderline tobe agreed on

  7. Service range Consulting Fueling Maintenance E-Services & CUSS Qualitymanagement Operations (network) and hub management Purchasing services on behalf of A/L ATO Training Cargo handling & ULD Management Station management / supervision Financial mgmt Pax / ramphandling Aviation security Executive aviation

  8. Count on… • Quality performance checks • SLA templates and audit experience • Rostering and HR planning tools • Legal advice and appropriate wordings • Spreadsheets and simulation models • New technological solutions (e.g. SSD/CUSS/web check-in) • Experience sharing

  9. Track record Regional Frame agreements with different carriers (i.e. KM) Network Global arrangements (i.e. AF/KL) Hub mgmt Zurich/SWISS; Kiev/Air Ukraine; JNB/SAA Outsourcing Different deals/stations (i.e. United-Cargo in the US) Joint venture PrivatAir, QAS, GAP, Cyprus, as well as Japan & China Cooperation Global SSD/CUSS/web check-in technology with SITA Franchising Greece, Sudan, Algeria and other destinations Integrations CSC, Groundstar, Checkport, NASS, and more to come

  10. 4) Contractingand test 1) Facts & figures 2) Evaluationphase 3) Feasibility study Process Scope: what is in/out Network and stations Transparency Management attention Areas of conflicts Potentials Benchmarking Project management Internal support/hurdles Stakeholder management Confidentiality Agreement or MoU Exchange of data Impact on various units Rollout simulations Commitments Definition of test areas Legal framework Nomination of people Start

  11. Summary Future-oriented packages to further reduce cost Profit from our experiences gained and based on concrete examples It’s now time for a dialogue to discuss “myport” (either with our Global Key Account Management Team or over e-mail: contact@swissport.com)

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