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“There is nothing more difficult to handle, and more dangerous to carry through than initiating changes. The innovator makes enemies of all those who prospered under the old order, and only lukewarm support is forthcoming from those who would prosper under the new.”
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“There is nothing more difficult to handle, and more dangerous to carry through than initiating changes. The innovator makes enemies of all those who prospered under the old order, and only lukewarm support is forthcoming from those who would prosper under the new.” Niccolo Machiavelli (1469 – 1527) Niccolo Machiavelli
Goals • Discuss how people deal with change • Discuss concerns about organizational change • Show how ChangeAbilitator Questionnaire works, and how to create a profile of your concerns about a change • Compare your profiles to examples of other profiles • Address your concerns about a specific organizational change based on profiles
Dealing with change can be a monster. Changes can come one on top of another. Changes can come simultaneously. A natural result is to feel threatened. Change
Research suggests that people go through predictable stages when a change is introduced. Change
Albert Einstein People experience these stages in order. What do these stages look like?
i Earliest stage Concerns are not specific—general in nature Concerned about learning more about the change Information—Stage 1
Perceives change as a personal threat Feelings may be a combination of factors in addition to the change Personal—Stage 2
“Change happens whenever something starts or stops in our lives—or one thing stops and another starts up in its place.” “Transition is the psycholo-gical process that a person must go through to unplug from his or her old identity and become reoriented to the new one.” William Bridges, Ph.D. Personal—Stage 2
How to implement change Most intense during first use of change Operational—Stage 3
How is change affecting people How to increase impact Concerned with work group Impact—Stage 4
People with collaboration concerns are often team leaders or managers Want to shape implementation Considering how to make change more effective Collaboration—Stage 5
Definite ideas about change Considering major redesign or completely different idea Transforming—Stage 6