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Specialist Support Days (SSD)

Specialist Support Days (SSD). Assistance from IBM Product experts on tasks outside standard support scope. Features Blocks of up to 8 hours of assistance from IBM Product Support Experts

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Specialist Support Days (SSD)

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  1. Specialist Support Days (SSD) Assistance from IBM Product experts on tasks outside standard support scope Features • Blocks of up to 8 hours of assistance from IBM Product Support Experts • Standard SSD: assistance is provided with (10 business days notice), remote from client location and during prime-shift • Can be pre-sold with new machine sales or support contract renewals • Client advises IBM at ssdays@us.ibm.com when they have decided how they want to utilize their SSD • Non-standard usage (any combination of Unplanned, Onsite, Off-shift) is available for an additional fee Benefits • Allows clients to access and leverage IBM’s top HW and SW experts for specific tasks outside the scope of standard support e.g. Healthchecks, OEM product issues, education transfer, etc • Flexibility to leverage IBM resources when needed Ideal for • Clients who need short term ‘heavy hitter’ assistance on unique tasks/requirements • Clients with internal skills/resource gaps • Clients who want to budget ahead to cover such potential needs and pre-buy SSD before they have a definitive decision on how they want to use them

  2. IBM Software Support Services – Specialist Support DaysAccess product specialists for short-term software maintenance Additional features and benefits: Features • Assistance from product experts beyond the scope of standard base and enhanced annuity service contracts • Access to remote, onsite services and emergency support and skills to address issues involving multiple products • Option to convert to Planned or Emergency. - Onsite through standardized additional charges Benefits • Provides a flexible solution for critical problems, maintenance event preparation, standby and analysis • Offers root-cause analysis in a complex multiproduct environment • Helps manage cost by enabling you to purchase support service when buying or renewing annuity contract Why IBM? • A significant knowledge pool on proprietary products and strong support alliances with strategic vendors • Specialists can offer development-level skills at the code level MTP03077-USEN-00

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