State of the Union 2012: Benefits, 401K, and Worker's Compensation Updates

1. 2012 State of the Union Suzanne Silver , Donna Fricke, Joshua Paul, Jeff Denbo, ChenoaLane, Teresa Nymick one team, one goal. Free Powerpoint Templates

2. 2011 Stats. (Hotel Portfolio) • Hotel Revenue • +1.2 million to budget • 8% over budget • 19% growth over 2010 • RevPAR (Comparison to Competitors) • 136% index • 28.8%growth over 2010

3. State of the Union, 2012 HR Instant Replay Free Powerpoint Templates

4. Medical Benefits

5. Benefits Eligibility • Managers available for benefits immediately, will kick in the 15th of next month. • Line Level employees eligible for benefits after 6 months of employment, and an average 32 hours per week worked.

6. Benefits Enrollment Packet • How much they will pay for benefits? • what is included in medical benefits • what is included in dental benefits • a medical benefit enrollment sheet • dental benefit enrollment sheet • Waiver sheet

7. How to Enroll • 30 days to complete packet, give to GM • GM will send to Lisa

8. Decline Benefits • Employees may chose to waive medical benefits, must sign waiver and return to GM • Cannot enroll again until open enrollment • May enroll if there is qualifying event • i.e. death in family, divorce, marriage

9. 401K

10. 401K Eligibility • Must meet ALL THREE of the following criteria: • 1 year of employment • 1000 hours worked • 21 years or older

11. 401K Enrollment • Eligible employees will receive a letter. • Contact Lisa Trimble, who will sign employee up on ADP website. • Will be able to manually control their contributions online themselves. • Once eligible, can enroll at anytime. • Line level employees without computer access may need a GM’s assistance to enroll.

12. Company Matching • Company will make a Matching Contribution equal to 35.0 % of your Elective Deferrals. • Company will not match Elective Deferrals that exceed 3.0 % of your eligible earnings. • For example, if you defer 3% of your eligible earnings, the company will match 35% of that deferral. If you defer 2% of your eligible earnings, the company will match 35% of the deferral. If you defer 4% of your eligible earnings, the company will match 35% of the first 3% of your deferral.

13. Annual Reviews

14. Employee Reviews • GM’s will receive email indicating employees due for review • Done by immediate supervisor and general manager

15. Raises • To request raise for a salaried employee, email Brittany wage increase request showing current salary and what they want to increase it to. Suzanne will sign and give back to the GM for review with employee. • GM’s have authority to increase line level employee wages by up to 4% at their discretion by sending paperwork to Lisa. If a GM would like to increase by more than 4%, they should send request to Brittany.

16. Aflac

17. Basic Information • Supplemental insurance that eligible employees can participate in • Aflac packets are available for employees by request (by Donna or Brittany)

18. Aflac Eligibility • Same requirements for medical benefits must be met (6 months, 32 hours worked) • Once employees are eligible, they can sign up at any time, always open enrollment • If employee goes out on disability or Leave Of Absence, Delco will contact AFLAC to suspend coverage or the employee is required to pay the monthly fee to AFLAC directly to continue benefits.

19. Worker’s Compensation

20. Incident Report • GM insure the correct incident report is completely filled out. Incident reports should be filled out no matter how small the injury is. • Send to Suzanne who will forward to Donna for insurance purposes. • If employee in accident while driving van, accident kit located in glove compartment.

21. Incorrect External Guest Incident Report Example

22. Correct External Guest Incident Report Example

23. Incorrect Internal Guest Incident Report Example

24. Correct Internal Guest Incident Report Example

25. Injured Employees • Injured employees should be sent to the nearest Concentra. • GM should phone Concentra prior to employee’s arrival. • If the Concentra is not open, send to the closest emergency room. • Corporate Office will provide GM with Claim number which should be given to employee to code all billing and invoices.

26. Once on Worker’s Compensation • Be sure to keep frequent contact with employee and document attempted calls. • SVP and Corporate Office need to be frequently updated on Worker’s Status. • Modified work schedule if possible.

27. Q&A Donna Fricke Insuring Your Players in 2012

28. State of the Union, 2012 Hotels Bonus Program Free Powerpoint Templates

29. $128,280

30. Commitment • Delco Development has paid $128,280 in 2011 • Delco has once again committed up to 10% of our total payroll. • Everyone in the entire hotel community has the opportunity to earn the same percentage based on the same scorecard.

31. Scorecard • GSS/SALT/Medallion Scores • REVPAR as per STAR Report • GOP • Employee Retention

32. Bonus Plan • ALL Associates bonus will be calculated at 10% of GROSS wages made during the quarter. • Each of the 4 sections of the Balanced Score Card is worth 1/4 of the full bonus. • Failure to achieve any portion of the score card reduces the payment by 1/4 for each portion not achieved. • Failure to achieve the Balanced Score Card entirely results in no bonus payment for that quarter. • Sales Department is bonused based on their commission.

33. Internal Guest Bonus Qualifications • All associates are eligible for bonus at time of employment. • Associate must have met or exceeded the criteria as outlined in the BALANCED SCORE CARD. • Associate MAY NOT have any DOCUMENTED Verbal or Written Warnings during quarter (a Note to File is NOT considered disciplinary action for purposes of bonus) • Associate must be employed by DELCO at time Bonus is paid out.

34. Cause & Effect • Internal Guests become more engaged when working towards a goal, especially one that directly impacts their finances. • The Departmental Goal will foster greater TEAMWORK as everyone will be working together to achieve bonus. • Depreciation of bonus via the Balanced Score Card results in a payment for achievement only and identifies consequences for failure.

35. Payments will be added to payroll. Recognition should coincide with quarterly Internal Guest Appreciation Event. Should be a “celebration” of accomplishments, and a review of opportunities and strengths. The Delco Dish-Out!

36. Bonus Program Summary This is the most simple method of calculating bonus payments for our Internal Guests. This plan provides rewards for accomplishment & opportunities for improvement. The bonus program is based on Simple, Measurable, Achievable, Realistic, & Timely goals. Quarterly Calculation Worksheet and all back up paperwork must be submitted all together and given to the VP of Hotels for approval.

37. Q&A Joshua Paul Extra Point$ in 2012

38. State of the Union, 2012 Social Media Free Powerpoint Templates

39. 2011 Stats.

40. 2011 Stats.

41. Facebook v. Twitter

42. The Facebook-er

43. The TweetHeart

44. Review the Tape! www.tripadvisor.com/reviewit

45. Review the Tape! www.tripadvisor.com/reviewit

46. like it.

47. tweet it.

48. yelp it.

49. check into it.

50. 2012 Goals • Continue Success of Social Media Liaison Program - Complete Q1 Social Media Audit • Feedback from the current SMLs • Create Month by Month Media Schedule • Websites • Functionality for Applicants on delcodevelopment.com • Enhance Content on Video and Social Sites • Video Blogs, TweetOnTheWall, iPad and Facebook Applications