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Hello , Iceland !. CRM Accelerators - Business Opportunities. Martin Houlberg Jensen. CRM Evangelist Microsoft Denmark Blog: http://blogs.msdn.com/mscrm/ E-mail: martinhj@microsoft.com. Why my Words have Value for you. Top 5. CRM. >50. CRM>100. 1990. What are accelerators?.
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Hello, Iceland! CRM Accelerators - Business Opportunities Martin Houlberg Jensen • CRM Evangelist • Microsoft Denmark • Blog: http://blogs.msdn.com/mscrm/ • E-mail: martinhj@microsoft.com
Why my Words have Value for you Top 5 CRM >50 CRM>100 1990
What are accelerators? Add-on modules that deliver extended capability to Microsoft Dynamics CRM 4.0 Accelerating your business!
Accelerators: Customer and partner value • Realize the benefits of CRM as a solution platform • Deliver the killer demoor POC and shorten the decision cycle • Demonstrate value more quickly with out-of-the-box functionality • Inspire partnersto build and add value to their customers and prospects • Assure customers and partners of Microsoft’s commitment to their success with Microsoft Dynamics CRM – reinforce their investment in Software Assurance • Illustrate powerful enhancements to Microsoft Dynamics CRM • Kick-off even more powerful use of Microsoft Dynamics CRM
Accelerators for Microsoft Dynamics CRM • Analytics • Business Productivity • CRM Notifications • Enterprise Search • eService • Event Management • Goal Based Forecasting • Sales Methodologies √ √ √ √ √ √
Imagine the worldwitheService… Customer needs Service Management • Knowledge search • Update your own data • Access to pending cases • Create and monitor cases • Order assistance • Schedule service visit • X-time and -border dialogue • Resource independent • Self-service
demo Microsoft Dynamics CRM eService
The worldwitheService… Customer needs Service Management • Knowledge search • Update your own data • Access to pending cases • Create and monitor cases • Order assistance • Schedule service visit • X-time and -border dialogue • Resource independent • Self-service
Accelerators: Key Information • Accelerators for Microsoft Dynamics CRM 4.0 are released at no cost. • However: Review the licensing implications for each one, e.g. if you implement the Portals then you will require an external connector license. Documentation will be provided with each accelerator discussing specific licensing requirements. • CRM On-Premise: The CRM External Connector License is additive to the CRM Server License. This means you require the same number of External Connector Licenses as CRM Server Licenses per deployment, regardless of server role. • CRM On-Demand (SPLA): No External Connector License is needed/applicable. • All (released) accelerators are available from www.codeplex.com/crmaccelerators • Localization strategy is being finalized, minimum commitment is to have 5 accelerators localized in 5 languages: German, Dutch, French, Italian, Danish
Q&A • Best of Convergence & TechEd in Iceland 19.-20.01.09 • CRM Accelerators - Business Opportunities • Martin Houlberg Jensen • CRM Evangelist • Microsoft Denmark • Blog: http://blogs.msdn.com/mscrm/ • E-mail: martinhj@microsoft.com
thank you ”Be smart, perform, executewell.” - Steve Ballmer
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