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The Sales & Colection Process

The Sales & Colection Process. Horizontal View OE/S. 1. Customer places order. Horizontal View OE/S. 2. Sales order department requests credit approval from the credit department. Horizontal View OE/S. 3. Credit department informs sales order department of disposition of credit request.

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The Sales & Colection Process

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  1. The Sales & Colection Process

  2. Horizontal View OE/S 1. Customer places order

  3. Horizontal View OE/S 2. Sales order department requests credit approval from the credit department

  4. Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request

  5. Horizontal View OE/S 4. Sales order department acknowledges order to the customer

  6. Horizontal View OE/S 5. Sales order department notifies shipping department of sales order

  7. Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment

  8. Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping

  9. Horizontal View OE/S 8. Shipping department informs sales order department of shipment

  10. Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment

  11. Vertical Perspective of the OE/S System

  12. OE/S Context Diagram

  13. OE/SLevel 0DFD

  14. OE/S Level 1DFD: Validate Sales Order

  15. Level 1 DFD: Complete Picking Ticket

  16. Level 1 DFD: Execute Shipping Notice

  17. Entity-Relationship Diagram for OE/S Process

  18. OE/S Process Flowchart

  19. Control Matrix for OE/S

  20. OE/S Control Matrix, Cont’d.

  21. Horizontal View B/AR/CR 1. Shipping department informs the accounts receivable department (billing section) of shipment.

  22. Horizontal View B/AR/CR 2. Accounts receivable department (billing) sends invoice to customer.

  23. Horizontal View B/AR/CR 3. Accounts receivable department (billing) informs general ledger process that invoice was sent to customer.

  24. Horizontal View B/AR/CR 4. Customer, by defaulting on amount due, informs credit department of nonpayment.

  25. Horizontal View B/AR/CR 5. Credit department recommends write-off of the receivable and informs accounts receivable department.

  26. Horizontal View B/AR/CR 6. Credit department, by changing credit limits, informs sales order department to terminate credit sales to customer.

  27. Horizontal View B/AR/CR 7. Accounts receivable department informs general ledger process of write-off.

  28. Horizontal View B/AR/CR 8. Customer makes payment on account.

  29. Horizontal View B/AR/CR 9. Cashier informs accounts receivable department (cash applications section) of payment.

  30. Horizontal View B/AR/CR 10. Cashier informs general ledger process of payment.

  31. B/AR/CR Context Diagram

  32. B/AR/CR Level 0 DFD

  33. B/AR/CR Process Diagram 1Perform Billing

  34. B/AR/CR Process Diagram 2Manage Customer Accounts

  35. B/AR/CR Process Diagram 3Receive Payment

  36. E-R Diagram (Partial) for B/AR/CR

  37. Billing Function System Flowchart

  38. Control Matrix for Billing Process

  39. Cash Receipts System Flowchart

  40. Cash Receipts Control Matrix

  41. Sales/Collection Business Process in Enterprise Value Chains

  42. REA Sales/Collection Business Process Level Pattern

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