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we help to improve social care standards

May 2012. we help to improve social care standards. Improving quality through workforce development. Why develop your workforce?. Two main reasons: Improves quality of service Makes good business sense. Improving quality through a skilled and competent workforce.

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we help to improve social care standards

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  1. May 2012 we help to improve social care standards Improving quality through workforce development

  2. Why develop your workforce? Two main reasons: • Improves quality of service • Makes good business sense

  3. Improving quality through a skilled and competent workforce • effective in meeting service users needs • make less errors • more likely to stay and so consistent care / support is given • improved outcomes / CQC compliance • can respond to change • able to progress (good for succession planning)

  4. Research and Regulation • Skills for Care’s research (2011) demonstrated a link between qualification levels of staff and higher CQC ratings • For regulated social care services it is a legal requirement that staff receive appropriate training, professional development, supervision & appraisal • CQC Essential Standards demand that staff are competent to carry out their role effectively (outcome 14 and 25)

  5. Business benefits of workforce development • Improved staff morale / lower turnover (32%) • Improved productivity (28%) • Improved Customer Satisfaction (23%) Taking Stock, CBI Education and Skills Survey, 2008

  6. Retention of staff • Average cost of recruiting a replacement staff member / supporting through initial training so safe to work alone = £3,683 • Massive cost to the business • Training of staff improves retention and decreases turnover

  7. Reputation / marketability • High standard of care • CQC compliance / good comments for marketing • Effective safety record • Positive staff morale • Good standing in local community

  8. Investing in workforce development • Range of ways to develop staff: in-house; distance learning; e-learning; training sessions; mentoring; apprenticeships (new and existing staff) • Time costs, back fill costs and fees / charges • There is funding available to support achievement of qualifications

  9. Funding for social care staff • Workforce Development Fund (WDF) - NVQs and new qualifications (QCF units, awards, certificates and diplomas) • Apprenticeships / Employer Grant • Skills Funding Agency – Colleges • Strategic Health Authority – End of Life Care project (YH only) • Department of Work and Pensions (JC+, Work Programme) • European Social Fund

  10. Thought for the day.... • Companies that don’t train staff are twice as likely to goout of business as those that do

  11. Contact Details Rachael Ross, Area Officer in YH / NE Telephone: 07815 429170 Email: rachael.ross@skillsforcare.org.uk www.skillsforcare.org.uk

  12. www.skillsforcare.org.uk

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