Government Interventions Directions Support

1. Government InterventionsDirections Support A new way for government creating space and place for communityincluding people and making the wheels of community turn (without getting caught in the micro cogs and gears) Safety is Personnel

2. Understanding core Government responsibilityLiability, safety, purpose, focus and community operability Directions Projects Committee Interventions Executive Programs Knowledge Gained Safety is Personnel People Governance Community Safety The Next Step ? Place and Space Manager Coordination Community Government building Pride Accessibility Safety Justice Accountability Coordinator Direction Making Wealth

3. New Community Management Modelfor community – building stronger foundations Government Directions • NSW Government • Working Together • Making Place and Space for People • Safety is Personnel Interventions The Next Step Justice Community Safety

4. Relevelling the playing fieldunderstanding Governments role Governance Direction • Knowledge Gained • Willingness for people to make change • Governments ability to direct • Management • Lead agencies Justice • Coordination • Community Leaders Safety Accountability Community

5. Governance and ManagementCreating better structures with levels and paths for growth Committee Executive • People working • Making Wealth • Helping government build Manager Justice Safety Accountability Accessibility Coordinator Community

6. Recognising the Benefits Committee • Space for Place and People • Making Wealth • Helping Government build • Higher Justice • Community Safety • Accountability • Accessibility Executive • OpportunityAdvancementProgramsProjectsSharing Management Coordination Community

7. Activating Community Government Community NGO’sand Not for ProfitOrganisations Local/RegionalCouncil • Building a foundation for the future by developing trust and leadership with the community • Capacity building and empowerment • Customer relationship management • Integrated service delivery • Community Resource Sharing

8. Building Trust for the Future • Laying the foundations for a developing cultural region by understanding the need to maintain valuable cultural assets including buildings and artistic human resources for the community in perpetuity. • Establishing a basis by which the community can use economics and professionalism to bring renewed economic development for the community. • Understanding the need for community based organisations to adopt a teamwork approach to interaction without losing the essence of individualism and independence Ultimately this will promote positive business relationships and growth within industry flowing on to community

9. Market Positioning - Regional GovernanceBuilding a foundation and trust between community leaders Supporting the future community enterprise in the cities, towns and for the regions NSW State Government Premiers HunterRegion Whole of GovernmentDirections Groups HunterRegion HunterRegion IntergovernmentalDepartments Regional and Local Government Authority Regional Community Market Maitland Port Stephens Cessnock Lower Hunter LakeMacquarie Newcastle Career Paths

10. XYZ Pty Ltd Community Group XYZ Pty Ltd LAPT General Manager CommitteeRepresentative Facilitator XYZ Pty LtdBoard of Directors Member Member Board of Management

11. Executive Management Relationships RegionalISDPhilosophy XYZ Pty Ltd Constitution Workplace SafetyPolicy and Planning Financial Management Advocacy and Promotions Facility ManagementService Management Board of Directors StandingCommittees Report Direct Consult GeneralManager Employees Staff Subcommittees As Required Manage Community Workerss Teams Commercial Work Programs Network of RTO’s – Access Training Services - Fee for Service Training - Workshops and Short Courses Community Management Projects Community Services - Work Resource/Referral Charitable Operations and Fundraising Grants, Funding and Sustainability Systems Internal Operations – XYZ Pty Ltd Research and Statistical Reporting Services Intranet and Online Services Local Community Network support - EDO Interagency and LAPT Financial Management Organisationand Administration Policy and Procedure Facilities and Resources Project Development XYZ Development Company Projects and Funding Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation) July 2005

12. Community Committee Member/Management Structure Business Representative Committee Nominated and elected by committee Executive(Office Bearers) Deputy Secretary Chair Treasurer Director Director Director Nominated and elected to committee Organisation Members Subcommittees Policy and Procedure Financial Resource and Funding Representative Member PublicOfficer Constitution Subcommittees Ordinary Members Members Committee Members (Nominated and Voted by Members) and Constituency Membership Quorums 4 Members form the Executive General 6 members 7 Committee Members Special General 7 members Total 7 people / 7 Voting Committee Meeting 4 committee members (inc 1 Executive) Constitution 2/3 majority of members present Subcommittee 3 members (min 1 committee member) The Organisation 22 July, 2003

13. Community Services - Integrated Delivery Model • CSIDM – A philosophy of shared use of resources and space usage supporting efficient community services delivery and management. • CSC – Community Services Centre – A shared space providing accommodation, offices and shopfronts used for the facilitation of an integrated delivery model • Compatible interest groups form a creative partnership to network and share resources. • A designated service provider (DSP) manages the space as a resource under contract and on behalf of the community in a partnership model. • Resources within the Community Services Centre are managed by the DSP but accessed by members as a shared resource under a subsidised user pays system providing sustainability for the CSC • The overall process is administered by a Committee of Management which acknowledges that there is a Policy and Procedures for the management of CSC’s and requires that all members meet a minimum standard by supporting the concept of Cooperative Management Structure (CMS) Model Compatible ISDC Members could include: ROC’s, Local GovernmentDOCA, DEETYA, DET, Police, PCYC, DOCSAustralia Council, NSW Ministry of ArtsRegional Arts NSW, CCD NSWRegional Galleries Association, Museums AustraliaNAVA, Contemporary Arts SpacesCasula Power HouseAccessible Arts NSW, Arts Training NSW, Arts LawJuvenile Justice OutreachRegional Lands CouncilsRegistered CooperativesPublic Non Profit Companies (PNPC)Community Non Profit Organisations (CNPO’s)University and TAFE Member 1 Member 2 Member 6 ISDC(DSP) Member 5 Member 3 Member 4

14. Regional Network of Partners Integrated Services Delivery Management Committees FinanceCommittee ExecutiveManagement Administration& Financial Services WorkManagement QualityWorkPrograms TrainingServices TrainingNetwork XYZPty Ltd MarketingandPromotions CharityFundraising Charity& Fundraising RegionalDevelopment InformationTechnologySystems Livingand Events TechnologicalDevelopment

15. XYZ Pty Ltd - Operations - Integrated Service Delivery Model Company employs a holistic management philosophy based on the use of shared resources and faculty supportingefficient community services access and delivery across a broad range of outcome and output based operations Accountability and Transparency Maintain the organisations goals and objectives through the incorporation of policy, procedure and protocols that ensures transparency and accountability, equity and access underpinning the delivery of client and customer services Network with Regional RTO’s Work with a rage of accredited training and education development programs providers for courses, modules and workshops inline with community and government contract requirements TrainingDepartment Administration& Financial Services Management Services and Operations Manage a range of work orientated programs which aim to provide opportunities for on the job experience for participants in association with other non for profit, government and non-government entities QualityWorkPrograms Public Benevolent Institution The organisation maintains a set of objects and goals that establish and direct the charitable work carried out for and on behalf of the community CharityFundraising Information and Data Management Systems Quality communications and high efficiency operations really on the ability to maintain operational data and information in a safe and secure manner. The ability to value add information, data and communications is key to accountability and standard service delivery. Brands, Promotion and Advertising Maintain a quality presence in the marketplace through a range of brand strategies and programs aimed to raise the profile of the organisation MarketingandPromotions InformationTechnologySystems

16. Organisation Internetworking – Regional Management Focus Each organisation services section can focus on through the focusing on needs assessment and customer / client services delivery Directions, Managements and Interventions Bookings, Contracts & Administration Services Skills Accreditation, Development & Training Facility and Program Operations RegionalProject Moving forward through Protocol, Policy and Procedures History and Knowledge of Past Practices ProjectManagementProduct Development MarketingandPromotions InformationTechnologySystems Collective Assurance Systems

17. Tradition Relationships in community environments can be non condusive to development processes and can be non productive in relation to achieving across the board growth in quality of service outcomes • Often controlled by minority interest (sometimes unknowingly) • Poor governance and reporting (who to ?) – time limited • Block overall development in favor of personally minimalised outcomes • Standards not adhered to (small work force – cut corners, time, ability) • No career development path • Poor continuity and recognition of skills, no history analysis • Abusive process introduced through aligned party and minority interactions Management Committee DirectorManager Direct, Report, Manage Members And Operations Worker Community Workers

18. A model for Good Governance 3 way relationships ensure access, equity and accountability for the community Chief ExecutiveOfficer Board of Directors (Trust) StandingCommittees Report Direct Consult Workplace SafetyPolicy and Planning Financial Management Advocacy and Promotions Facility ManagementService Management Internal CommunityOrganisation Committee of Management Manage Management Staff TeamCoordination TowardsDevelopingCapacity

19. Community Services Incorporated – Management Relationships RegionalISDPhilosophy Hunter Community Services Incorporated Constitution Board of Directors (Trust) Policy and Planning Financial Management Advocacy and Promotions Facility ManagementService Management Committee of Management Business Development Reference Group Consult Report Direct Consult ExecutiveOfficer Employees Staff Subcommittees As Required Manage Community Workerss Teams • Business Workers Resource/Referral ServiceRegional Skills Outreach Development ProgramEmployees Training and Skills Development Project Development • CNPO Policy and Procedure • Grants, Funding and Sustainability Systems • Auspicing – Team Community Workers, CDAT, Families First • Research and Statistical Reporting Services • Sponsorship as required • Outreach Services with local community centres • VSM Intranet and Online Services • Community Network support (Interagency and LAPT) Financial Management Organisationand Administration Policy and Procedure Project Development Facilities and Resources Community Workers Groups Projects and Funding Hunter Community Workers Centre Incorporated - The Organisation 1st July 2005

20. People and Systems Safety is Personal Executive Management Facility Management Program Administration Project Management Systems and Services Products and Deliverables

21. Community Work Service – Interfaces and Communications Paths Community Work Centre Community Work Referral and Resources Centreincorporating RCWRS - Regional Community Workers Referral Service Committee ofManagement Community Work Centre Management Training Services Core Services Management WRSCoordination Customer Services Systems Admin Marketing and Promotions Living and Events IT and Help Desk Support Small BusinessMentors Team WRCTeam CVSCoordination CommunityOutreach Advertising &Promotions Resourcing Reception ProductDevelopment WorkshopCoordination Websites and Maintenance Help Desk Services Resources and PR (as required) Team Training PR Administration Support and PR (as required) ReconciliationPrograms SpecialEvents Team Action MethodsLearning, Research and Monitoring Projects Community Work Service - The Organisation futures proposal

22. Community Development – Work Roles, Functions, Interfaces and Teams Administration AssistantData Entry Office Communications Workplace and Community CareOHS and Duty of Care Members ServicesInsurance ServicesAccounts PayableAccounts ReceivableCommunications In/Out Record ManagementProject Administration OrganisationAdministration Marketing and PromotionsCommunications OfficerPublic Relations Assistant NetworkBrand Community Work Referral ServiceHelp Desk / ReceptionInterviewersInterview LiaisonCommunity Workers Liaison Organisation Liaison Quality and Statistics OfficerProgram Development Assistants Gardner / Handyperson / Cleaner Work Centre Training Services Advanced CIT Network System Services Assets Management Education & Training Regional Outreach Partnerships Facilities and Resources Workers Teams and Roles Community AccessBrand Community Work Program Links to Learning Job Futures Network Great Community Strides Workers Program Projects TechnologyHelp Desk Support OfficerComputer Technician Web DesignerDatabase Programmer Resource CentreLiving and Events PromotionGrants and Funding Promotions Assistant

23. Strategic Planning Cycle 2007 - 2008 3 Year Strategic Plan 1 Year Operational Plan Equipment Plan Annual Budget Employees Jan Develop/Review Goals, Directions & Priorities Feb Review Budget Review with Employees and Community Workerss Mar Completed April Committee Approved Develop Operational Plan May Develop Equipment Plan Finalise Budget June Employee Contracts Stocktake and Quality Assurance July Develop Operational Business Plan Review Aug Employee Reviews Sep Oct Nov Dec External Reporting Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation) July 2005

24. Government InterventionsDirections Support Working Together and building Better Futures Safety is personnel, being careful is free Take the Next Step, be where you want to be being able to do, what we need to do being able to go, where we need to go being able to help those that need our help all playing our part as members of the community