Most Influential Leader to Follow in 2024

1. Most Influential to Follow in

3. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L www.insightssuccess.com

5. Editor’s VIEW The Visionary Mindset Narratives that strike a chord and steer with an inspiring hand delineate the line between ordinary and exceptional leadership. reat managers are common, but leaders who truly inspire are rare. What sets these special leaders apart is their mix of big ideas, a G sense of purpose, and a strong moral compass. They're driven to make the world better. These inspiring leaders feel a deep calling to make a real difference. It's not just a job for them - it's their mission. They stick to what they believe in, even when it's tough. This might not make them the most popular, but it does earn them something better: their team's trust and respect. Being honest and true to their word is super important to these leaders. They know their team is always watching what they do. Hence, they act with honor and stay true to themselves. When a leader walks the talk like this, it builds trust and makes everyone want to step up their game. Teams led by these inspiring folks share a strong sense of purpose and teamwork. They work together, share what they know, and use each other's strengths to reach their goals. This team spirit makes people feel like they belong and brings everyone closer. It gets people more excited about their work and helps the whole company do better. In its latest edition, “Most Influential Leader to Follow in 2024”Insights Success showcases the story of a visionary leader who is driving innovation and direcring the future of the modern industry with his exceptional leadership traits. As you flip through the pages of this edition, you'll encounter a tale of resilience, determination, and boldness in the face of adversity. You'll learn how this leader overcame challenges, seized opportunities, and ultimately transformed their organizations and industries for the better. So, dive in and let yourself be inspired by the story of this remarkable leader who is making waves in the world of business. His journey and his commitment to excellence and passion for innovation is sure to leave a lasting impression.

6. Creds Editor-in-Chief Merry D'Souza Managing Editor Preston Bannister Executive Editor Eva Miller Visualizer Michael Warner Art & Design Head Donna Claus Co-designer Yasmin Nasser Business Development Manager Sherin Rodricks Marketing Manager Jenny Jordan Business Development Executives Reem Almasoud, Sheldon Miller Digital Marketing Manager Isabel Barnes Technical Head Phil Simon Research Analyst Helena Smith Circulation Manager Finn Wilson sales@insightssuccess.com July, 2024 Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com www.twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : RNI No.: MAHENG/2018/75953 Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

7. Success is not how high you have climbed, but how you make a positive difference to the world. - Roy T. Bennett www.insightssuccess.com

8. Most Influen?al Leader to Follow in 2024 FCA Dr Manoranjan Mohanty Manoranjan is actively involved in industry associations S i m p l i f y i n g F i n a n c i a l S e r v i c e s , and forums relevant to ?nance and accounting, which provide access to resources, forums, and events that facilitate knowledge sharing and professional development within the industry. Empowering Individuals through Fair, Transparent, and Socially Responsible Financial Planning! e all face difficulties and setbacks in our lives and W work. The path is never a straight, unobstructed road to our goals. There are always curveballs, C V E R roadblocks, and moments when it would be easier to just give up. But Story those who can pivot, adapt, and reframe those challenges as opportunity ties are the ones who keep making progress.

9. (Dr.) Manoranjan Mohanty Chairman ATD FINANCIAL SERVICES PRIVATE LTD

10. “What inspired me was not just A culture that values continuous learning and , financial success, but transforming development enables employees to grow, adapt, and challenges into opportunities." This powerful statement from FCA (Dr.) thrive. Organizations should invest in learning Manoranjan Mohanty provides a opportunities, skill development programs, and window into the driving force behind career advancement pathways to support employee his successful career as a financial leader and the Chairman of ATD growth and retention. GROUP. For him, the path to founding his his determination to forge his path. company was about much more than It's that human-centric approach that just making money. It was about distinguishes him as a leader. Rather The rejection and hardships he faced creating an institution that could than just chasing profits, he is focused early in his career served as a catalyst provide fair, transparent financial on developing a new generation of for him in his entrepreneurial journey, services while embodying the values of financial professionals driven by motivating him to create a business resilience, innovation, and empathy creativity, integrity, and compassion. that not only serves the financial needs that he felt were often lacking in the His vision redefines what it means to of individuals but also operates with a sector. be an accountant in the modern age. By deep sense of integrity and compas- transforming his company into a sion. Through ATD Group, he aims to "I realized the importance of cultivat- platform for positive change, FCA make a genuine, meaningful impact by ing a culture of inventiveness and (Dr.) Manoranjan has proven you can providing regulated loans and excep- empathy in business," Manoranjan achieve remarkable business success tional customer service, thus contribut- explains. "I wanted to build a company while holding to your values. It's a ing to the financial well-being of that prioritizes integrity, transparency, powerful example of conscious common people. and genuine care for the financial well- capitalism—succeeding while doing being of common people." good. Despite facing financial hardships and starting with only 1200 rupees in hand, With that vision, ATD Financial Let us explore his journey: Manoranjan relocated to Delhi in 1989, Services Pvt. Ltd. (NBFC) was born as fueled by a vision of a brighter future. an alarm for remarkable leadership The Inspiring Journey The journey was hard, with months exemplifying fairness, respect, and a passing by on a meager stipend of 750 simplified approach to financial As a finance professional with a rupees. Yet, with each passing day, he services for all. Under his guidance, passion for empowering individuals learned valuable lessons and honed his the company has streamlined loan through financial solutions, Dr. skills, drawing strength from the approvals, elevated customer service Manoranjan's journey has been guided challenges he encountered. As he standards, and provided regulated by both personal experiences and a managed through the ups and downs of lending options to prevent exploitation passion for making a positive impact. life, he realized that rejection often through excessive interest rates. Born out of humble beginnings and serves as a precursor to greater fueled by a relentless drive to over- opportunities. This realization became But his commitment goes even further, come adversity, he found himself the cornerstone of his entrepreneurial infusing ATD Financial Services Pvt. drawn to the world of finance as a journey, as he ventured into the finance Ltd.'s (NBFC) DNA with an ethos of means to create opportunities where sector with a focus on creating a meticulous adherence to regulatory there were once obstacles. platform that would empower individu- standards and safeguarding customer als and communities alike. privacy. He promotes a workplace Reflecting on his early years after culture that values emotional intelli- completing his M.Com. in 1987, he The Inspiring Inception gence as much as financial acumen. faced numerous rejections from organizations for even minor account- Manoranjan, recounting the genesis of "I prioritize emotional intelligence and ing positions. These setbacks could the company, shared that the inception positive qualities in my team," have easily deterred him, but instead, story of ATD Group originates from his Manoranjan states. "True success lies driven by an unwavering resolve, he journey of triumphing over challenges in the collective efforts of a diverse and embarked on the challenging journey dedicated group of innovative thinkers of pursuing a CA course in Cuttack, and empathetic individuals." Odisha. This served as a catalyst for

11. and transforming adversity into opportunities. Rooted in a profound aspiration to empower individuals with fair and transparent financial solutions, ATD Group transcends being merely a business endeavor; it embodies a vision of inclusive growth and societal impact. Guided by the core values of integrity, transparency, and reliability, ATD Group aims to redefine conven- tional finance sector norms by placing the needs and welfare of its customers above all else. The company commenced its journey with a modest yet ambitious objective: to establish a platform where individu- als could access financial services that were not only dependable and efficient but also ethical and compassionate. Drawing from a background in finance and personal encounters with rejection and financial hardships early in his career, Manoranjan envisioned ATD Group as a beacon of exceptional leadership and genuine concern for the financial well-being of ordinary people. Central to the company's ethos is the belief that everyone deserves access to fair and regulated loans, devoid of exploitation and exorbitant interest rates. From its humble beginnings, ATD Group has evolved into a reputable financial institution, catering to a diverse clientele with varied financial requirements. The company's dedica- tion to customer satisfaction and adherence to regulatory standards have established a reputation for brilliance and dependability within the industry. ATD Group is built around a team of dedicated professionals who have a common goal of bringing about constructive social change. The organiza- tion embraces each team member's unique talents and viewpoints and promotes an innovative, creative, and empathy-based culture. As ATD Group grows and

12. innovates, its objective remains ships based on trust and mutual Additionally, he is motivated by the unchanged: to enable people, busi- respect. Through personalized service opportunity to learn and grow from nesses, and communities through and transparent communication, the each client interaction. Every industry ethical and transparent financial company ensures customers feel presents its own set of unique chal- solutions. valued and supported throughout their lenges, opportunities, and perspectives, financial journey. and by engaging with clients from Whether speeding loan approvals, diverse backgrounds, he is constantly providing great customer service, or The organization fosters a culture of expanding his knowledge, honing his participating in social projects, ATD accountability and continuous learning, skills, and broadening his understand- Group remains committed to making a encouraging open dialogue, construc- ing of the intricacies of different true, impactful difference in the lives tive feedback, and a collaborative sectors. of its customers and the communities it problem-solving approach. This serves. empowers team members to take Furthermore, he recognizes that strong ownership of their work, strive for relationships with clients are essential Upholding Quality in Financial excellence, and contribute to quality for long-term success and Work outcomes.. sustainability. By fostering open communication, proactive engagement, Quality control in financial work is not Power of Meaningful Relationships and responsive support, he can build just a priority for ATD Group, lasting partnerships that transcend according to Manoranjan; rather, it is a Maintaining strong relationships with individual transactions and endure core component of the company's clients across diverse industries is not changing market conditions and culture and a major factor in its just a professional obligation for economic uncertainties. success. ATD Group's and Manoranjan; it's a deeply ingrained Manoranjan's professional paths have commitment that stems from his Managing Challenges in the Finance been greatly impacted by the philoso- genuine passion for serving others and Sector phy, which centers on upholding the making a positive impact. Several highest standards of integrity, transpar- factors motivate him to prioritize and In the finance sector, Manoranjan ency, and dependability in all activities. nurture these relationships. approaches challenges with a proactive mindset and a strategic approach. ATD Group prioritizes regulatory He believes in the power of collabora- When faced with obstacles, he believes compliance and adherence to industry tion and partnership. He views each in first understanding the root cause of standards, investing in robust systems client as a valued collaborator, and he the problem and assessing the situation and processes to meet or exceed is genuinely invested in their success objectively. This involves gathering regulatory requirements. This commit- and well-being. By forging strong relevant data, analyzing market trends, ment safeguards the interests of relationships built on trust, transpar- and consulting with key stakeholders customers and stakeholders, establish- ency, and mutual respect, Manoranjan to gain a comprehensive understanding ing credibility and trustworthiness with can better understand their unique of the challenge at hand. clients. needs, challenges, and aspirations, and tailor his services to meet their specific Once he has a clear understanding of The company places a strong emphasis requirements effectively. the challenge, he devises a strategic on continuous improvement and plan of action to address it effectively. innovation, actively seeking new Furthermore, he is driven by a genuine This may involve implementing technologies, methodologies, and best desire to make a meaningful difference innovative solutions, leveraging practices to enhance the efficiency and in the lives of others. Whether it's technology, or restructuring existing effectiveness of financial services. By helping a small business owner achieve processes to improve efficiency and embracing innovation and staying their entrepreneurial dreams, support- effectiveness. He also prioritizes current with industry developments, ing a nonprofit organization in communication and collaboration, ATD Group can better address fulfilling its mission, or assisting a working closely with his team and evolving customer needs and deliver multinational corporation in directing other stakeholders to ensure alignment exceptional value. complex financial challenges, he finds and buy-in for the proposed strategies. immense fulfillment in being able to ATD Group focuses on customer contribute positively to the success and Furthermore, he acknowledges a satisfaction, viewing each client growth of his clients across diverse mindset of continuous learning and industries. interaction as an opportunity to exceed adaptation. In the rapidly progressing expectations and build lasting relation- industry of the finance sector, staying

13. ahead of the curve requires a willing- ness to embrace change, experiment with new ideas, and learn from both successes and failures. By remaining agile and adaptable, he can navigate challenges more effectively and capitalize on emerging opportunities. Invaluable Role of Financial Expertise In his extensive experience, Manoranjan's profound understanding of finance has been instrumental in contributing to the success of the organizations he has worked with in several key ways. Firstly, his deep knowledge of finance allows him to effectively analyze financial data, identify trends, and make informed decisions that optimize financial performance. By leveraging advanced financial analysis techniques and progressive tools, he can provide valuable insights and recommendations that enable organizations to allocate resources more efficiently, manage risks effectively, and maximize profitability. Secondly, his expertise in finance enables him to develop and implement sound financial strategies that align with the organization's goals and objectives. Whether it's optimizing capital structure, managing cash flow, or evaluating investment opportunities, he can design tailored financial plans that support long-term growth and sustainability. By leveraging his comprehensive understanding of financial principles and best practices, he can guide organizations in manag- ing the complex financial industry and making strategic decisions that drive their success. Furthermore, his understanding of finance allows him to navigate complex regulatory environments and ensure compliance with relevant laws and regulations. By staying abreast of changing regulatory requirements and industry standards, he can help organizations mitigate legal and

14. regulatory risks and maintain their Communication: Open and transparent performance management systems that reputation and credibility in the communication is crucial for fostering provide regular feedback, recognition, marketplace. His ability to anticipate trust, enhancing collaboration, and and rewards based on merit and and address potential compliance ensuring alignment towards organiza- achievement. This aligns individual issues proactively is a valuable asset in tional objectives. Leaders should and team efforts with the organization's today's versatile business landscape. encourage two-way communication strategic priorities. channels that allow for feedback, Additionally, Manoranjan's ability to dialogue, and the exchange of ideas at Diversity and Inclusion: Embracing communicate financial concepts and all levels of the organization. This diversity and inclusion fosters findings in a clear and concise manner promotes a culture of transparency and creativity, innovation, and a broader facilitates effective decision-making mutual understanding. perspective within the organization. and collaboration across all levels of Organizations should strive to create a the organization. Whether it's present- Employee Engagement and Recogni- culture that values and respects ing financial reports to senior tion: Engaged employees are more diversity in all its forms and promotes management, negotiating with committed, productive, and satisfied equal opportunities for all employees. with their work. Organizations should stakeholders, or advising colleagues on By cultivating an inclusive environ- invest in initiatives to foster employee financial matters, he can convey ment, organizations can harness the engagement, such as training and complex information in a way that is unique strengths and perspectives of development programs, mentorship easily understandable and actionable. their workforce. This skill enables him to bridge the gap opportunities, and recognition between financial expertise and programs that acknowledge and By focusing on these key factors and operational decision-making, cultivat- celebrate achievements. By valuing creating a culture that prioritizes ing a shared understanding and and empowering their workforce, positivity, collaboration, accountability, alignment within the organization. organizations can cultivate a positive and results, organizations can build a and result-oriented culture. thriving and resilient workplace that A Holistic Approach drives success and growth in the long Empowerment and Autonomy: term. Building a positive and result-oriented Providing employees with autonomy organizational culture requires a and decision-making authority Strategies for Remaining Competi- comprehensive strategy that addresses empowers them to take ownership of tive several key factors. Manoranjan their work and contribute their unique outlines the essential elements that perspectives and ideas. This fosters a To maintain a competitive edge in the organizations should consider to foster sense of ownership, accountability, and versatile finance and accounting sector, a thriving and resilient workplace. innovation within the organization, it is essential to stay informed about enabling it to adapt and thrive in a the latest trends and developments. Leadership: Strong leadership sets the rapidly changing environment. Manoranjan has developed a multifac- tone for the organizational culture. eted approach to ensure he remains at Leaders should exemplify values such Continuous Learning and Develop- the forefront of industry changes, as integrity, transparency, and account- ment: A culture that values continuous thereby delivering value to clients and ability, and actively promote a culture learning and development enables stakeholders. of respect, collaboration, and innova- employees to grow, adapt, and thrive. tion. By embodying these qualities, Organizations should invest in learning Continuous Learning and Professional leaders can inspire and guide their opportunities, skill development Development: His devotion to teams towards a shared vision. programs, and career advancement continuous learning is evident in his pathways to support employee growth active pursuit of opportunities to Clear Vision and Values: A clear vision and retention. This not only benefits expand his knowledge and expertise. and set of values provide a unifying individual employees but also strength- He attends industry conferences, purpose and framework for decision- ens the organization's overall capabili- seminars, workshops, and webinars, making. When employees understand ties. and participates in professional and align with the organization's vision development programs and courses and values, they are more motivated Results-oriented Performance Manage- offered by reputable institutions and and empowered to contribute to its ment: Setting clear goals, objectives, organizations. and performance metrics ensures success. Establishing a shared sense of accountability and drives results. purpose can drive collective efforts Networking and Thought Leadership: Organizations should implement towards common goals. He recognizes the importance of

15. networking in staying informed about industry trends and developments. He engages with peers, colleagues, and industry experts through professional associations, discussion forums, and networking events, allowing him to exchange ideas, share insights, and gain valuable perspectives. Addition- ally, he actively participates in thought Awards & leadership activities such as writing articles, blogs, and whitepapers, and participates in panel discussions, Accolades podcasts, and speaking engagements, thereby sharing his expertise and contributing to industry conversations. Industry Associations and Collaboration: Manoranjan is actively involved in industry associations and forums relevant to finance and accounting, which provide access to Exemplifying its standing within the industry, ATD resources, forums, and events that Group has the honor of winning the prestigious facilitate knowledge sharing and professional development within the SKOCH AWARD twice. Mr. Mohanty, as the industry. He also collaborates with chairman of the Group, has been recognized as colleagues and experts within and outside his organization to exchange the undisputed winner of both the DELHI insights, discuss industry trends, and share best practices, leveraging GAURAV AWARD and the NATIONAL collective expertise and staying GAURAV AWARD, further solidifying the com- updated on the latest developments in the field. pany’s reputation for excellence. Leveraging Technology and Recent accolades, including the Atal Samman Information Sources: He leverages technology, tools, and resources such Award, International Excellence Award, and the as financial news websites, industry- DIVYA BHARAT AWARD 2023, highlight ATD specific apps, and online forums to access real-time updates, market Group’s continued success and recognition on analyses, and expert opinions on both national and international stages. These relevant topics in finance and accounting. This enables him to stay recognitions fuel the journey of ATD Group with informed and make data-driven the same vigor and enthusiasm that characterized decisions in a rapidly evolving landscape. its inception, propelling it toward continued suc- cess and recognition in the industry. By adopting these proactive strategies and staying engaged with the latest trends and developments in the finance and accounting industry, he can enhance his skills, knowledge, and professional acumen, and deliver value-added solutions to clients and stakeholders effectively.

16. Technological and Their Influence on n the advancing era of insights, and make informed decisions. developments in the 21st century, By leveraging predictive analytics, I technological advancements have leaders can anticipate market trends, become a driving force in reshaping understand customer behavior, and various facets of organizational optimize operational efficiencies. This leadership. As technology continues to data-driven approach not only evolve at an unprecedented pace, it has enhances the accuracy of decisions but significantly influenced leadership also enables proactive and strategic styles, decision-making processes, planning. communication methods, and strategic planning. This article explores how Improved Communication and technological advancements have Collaboration transformed leadership, emphasizing the positive impacts without delving Technological advancements have into associated challenges. revolutionized communication within organizations. Tools such as video Enhanced Decision-Making with conferencing, instant messaging, and Data Analytics collaborative platforms like Slack and Microsoft Teams have bridged One of the most profound impacts of geographical gaps, enabling seamless technology on leadership is the communication among team members enhancement of decision-making regardless of their location. Leaders processes through data analytics. can now communicate with their teams Leaders today have access to vast in real time, fostering a more amounts of data generated by digital connected and engaged workforce. platforms, social media, and Internet of Furthermore, these tools facilitate Things (IoT) devices. Advanced data analytics tools enable leaders to analyze this data, extract valuable

17. collaborative work environments where ideas can be shared freely, enhancing creativity and innovation. Leaders can effectively manage remote teams, ensuring that all members are aligned with organizational goals and objectives. Streamlined Operations through Automation Automation technologies have streamlined various operational processes, allowing leaders to focus on strategic initiatives rather than routine tasks. Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) are being utilized to automate repetitive tasks, such as data entry, customer service, and inventory management. This not only increases operational efficiency but also reduces the likelihood of human error. Leaders can allocate resources more effectively, dedicating time and effort to areas that require human expertise and strategic oversight. Enhanced Customer Engagement The digital age has transformed how leaders engage with customers. Technological tools such as Customer Relationship Management (CRM) systems, social media platforms, and AI-driven chatbots have enabled leaders to interact with customers in more personalized and meaningful ways. CRM systems allow leaders to track customer interactions, preferences, and feedback, facilitating a deeper understanding of customer needs. Social media platforms provide a direct channel for communication, enabling leaders to respond to customer inquiries, address concerns, and build brand loyalty. AI-driven chatbots offer instant customer support, ensuring a seamless and satisfying customer experience. These technologies empower leaders to

18. cultivate strong customer relationships, Strategic Use of Artificial driving business growth and loyalty. Intelligence Facilitating Innovation and Agility Artificial Intelligence (AI) is transforming various aspects of Innovation and agility have become leadership by providing advanced tools crucial components of successful for strategic planning and decision- leadership in the technology-driven making. AI-powered analytics can world. Technological advancements process large datasets to uncover provide leaders with the tools to foster patterns and trends that human analysis a culture of innovation within their might overlook. Leaders can use these organizations. By leveraging ideation insights to formulate strategies that are platforms and digital workspaces, data-driven and evidence-based. AI leaders can encourage employees to also enables predictive modeling, share innovative ideas and collaborate helping leaders anticipate future on projects. Additionally, technology scenarios and make proactive enables leaders to implement agile decisions. In areas such as marketing, methodologies, allowing for rapid supply chain management, and human prototyping, testing, and iteration of resources, AI provides new products and services. This agility recommendations that enhance ensures that organizations can quickly efficiency and effectiveness. By adapt to market changes and emerging integrating AI into their strategic opportunities, maintaining a toolkit, leaders can drive innovation competitive edge. and stay ahead of the competition. Empowering Employee Development Conclusion and Engagement Technological advancements have Technology has also played a pivotal profoundly influenced leadership, role in employee development and ushering in a new era of data-driven engagement. E-learning platforms, decision-making, enhanced virtual training sessions, and digital communication, operational efficiency, mentorship programs have customer engagement, innovation, revolutionized the way leaders employee development, and strategic approach employee development. planning. Leaders who embrace these These technologies provide employees technologies can cultivate a more agile, with access to continuous learning innovative, and competitive opportunities, enhancing their skills organization. As technology continues and knowledge. Leaders can track to evolve, its impact on leadership will employee progress through Learning only grow, offering new opportunities Management Systems (LMS), ensuring for leaders to drive success and achieve that training programs align with organizational excellence. organizational goals. Furthermore, technology-driven employee engagement platforms allow leaders to gather feedback, recognize achievements, and promote a positive work culture. Engaged and well- developed employees are more likely to contribute to organizational success and innovation.

19. Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference. - Robert Frost

20. The Role of Intelligence on & Organisational n the fast-paced and commercially the emotions of oneself and those of driven dynamics of the current the individuals around them. From an I market, many leaders often organisational perspective, it neglect the role emotional intelligence encompasses the ability to view, plays in leadership success. Most understand and read the emotions of individuals in leadership roles are team members while ensuring that exclusively result-oriented and focus their own emotions are regulated in an on numbers alone; though a data- appropriate manner. There are five driven thought process is an absolute categories of emotional intelligence to must for any organisation to succeed focus on, which include Self- and reduce bias, it is important to Awareness, Self-Regulation, Empathy, factor emotional intelligence into the Motivation and Social Skills. These organisational culture to stay relevant categories are often interconnected in today’s self-motivated landscape. while dealing with employees on a Many tend to view empathy and regular basis. emotional intelligence as a subjective factor in decision-making as opposed Why is it important to promote to the more objective elements like Emotional Intelligence? data and reports. However, it is important to measure emotional Post-COVID-19 era: has marked a intelligence and factor it into data to significant shift in the mind-set of ensure a 360 viewpoint. employees across the globe. Individuals are no longer happy to What is Emotional Intelligence? aimlessly contribute their efforts in exchange of pay checks alone. There is Emotional Intelligence (EI) or a demand to be associated with an Emotional Quotient (EQ) depicts one’s organisation that has good culture aptitude to manage and comprehend

21. promoting fairness and ethics, safe Feedback Driven Culture: environment subsidizing towards better Understanding the emotional space of health (both physical and mental), and the employees of varying hierarchy is to be heard and valued for their work, vital for any organisation that aims to experiences and point of views. build a safe culture for its employees. Regular feedback collection is a Gen Z entering the job market: healthy way of monitoring the current state of the organisation and work noteworthy changes observed in terms towards enhancing the culture. This of how the new generation views work can be achieved by various ways, such and their personal priorities. as pulse/employee feedback surveys in Organisations can no longer enforce regular interval, focus group design outdated methods and culture, while thinking workshops, more organised continuing to remain relevant to the Ask Me Anything - AMA dynamics of the generational shifts sessions/platforms. brought upon the job market. Reducing the gap between employee Increase in the outflow of talent and diversity in the job market: with the and leadership: In most organisations, there often is a palpable distance socio-economic and political changes across the globe, a surplus of talent in between the senior leadership and the the market detected. It is important as employees. Employees having lack of access to their leaders and viewing an employer to stand out and attract the talent pool. In order to become the them like in-house celebrities employment destination of choice, contributes towards a culture that is every organisation require building numbers driven. In such environments, their brand value in order to entice employees tend to feel disposable and high potential candidates from the lack a sense of belonging and market. Improving the organisational motivation. Reducing this gap between culture to ensure the organisation is the leadership and employees opens known for their empathetic viewpoint the door to have emotionally intelligent and embody the importance of perspective and enriches the culture emotional intelligence in its culture can where diverse set of employees feel heard and valued. The organisations heavily contribute towards building a reputation in the market, that attract can take several steps to bridge the diverse set of talent. gap; by incorporating Open Door Policy, organised Town hall/ business Henceforth, to motivate and retain sessions followed by open Q&A forum to allow questions, regular scheduled potential talents and appear relevant in casual lunches/tea session with the market it is important for leaders to invest time and efforts to ensure the different group of employees, ensuring more participation of leadership in the environment focuses on promoting company organised engagement events emotional intelligence. and team building activities. How to build an Emotionally Organising Coaching and Training Intelligent organizational culture? initiatives to improve empathetic overview of new leaders: By There are plenty of ways to ensure the designing a program that enables the organisational culture encompass emotional intelligence within its right behavioural and thought environment. Some of the imminent leadership for new and existing ways to achieve this can be as follows: individuals either already in or those getting groomed for leadership roles,

22. helps ensure the culture is set at the by gathering insights from different provide valuable qualitative data on perspectives. emotional intelligence. Provided the mid management and senior leadership levels. More often, companies do not risk of subjective observations with potential for unconscious bias, one realise the importance of people skills Behavioural Interviewing: Incorporating a competency should never only make decisions and emotional intelligence prevailing framework while designing questions based on third party observations and at the mid management levels, as this for interviews, be it for new hires or ensure factual evidence is there to is the make or break phase of any internal design thinking sessions, support any action. organisational operations. It is vital to focusing on past behaviours and design consistent developmental situations that demonstrate emotional Anonymous Reporting: programs that cover soft and people intelligence. An example can be to ask Implementing mechanisms for skills inclusive of emotional candidates to describe a time when anonymous reporting of behaviours intelligence and empathy. they successfully managed a related to emotional intelligence conflicting situation or when they through whistle-blowing policy and Promoting a culture of safe provided support to a team member platforms can encourage employees to communication: Efforts need to be put can reveal their ability to understand provide honest feedback without fear together to ensure the organisational and navigate emotions. of retaliation or bias. environment is safe for open communication. This can we achieved Performance Reviews: Incorporating Continuous Evaluation: Emotional through regular feedback collections, open door policy with leaders and HR, emotional intelligence competencies intelligence is not static and can evolve into performance evaluation criteria to over time. Thus, it is important to anonymous platforms to collect assess how well individuals implement regular evaluations and feedback, suggestions and concerns demonstrate emotional intelligence including whistle-blower initiatives. check-ins to assess progress and skills in their day-to-day tasks, provide feedback for development. The organisation also require to ensure the safety and confidentiality of the interactions, and decision-making processes. individuals who come forward to Data Analysis and Benchmarking: discuss topics that are unconventional, regular collection and analysis of data Psychometric Assessments: Using engage in well documented on emotional intelligence metrics over validated assessment tools specifically investigations (if required), and time to compare individual and group incorporate training initiatives with designed to measure emotional performance against benchmarks helps intelligence. These assessments should their leaders and emerging leaders to in identifying areas for improvement focus on observable behaviours and and track progress. ensure they create a safe space within competencies rather than subjective their environment that allows open impressions. Ensure that the communication. By incorporating a combination of assessments are culturally and these strategies into the measurement contextually appropriate for the How can Leaders measure emotional of emotional intelligence in an organization to minimize bias. These organisation, organizations can gain intelligence to reduce bias? assessments would help while valuable insights into the emotional designing individual development/ Measuring emotional intelligence (EI) intelligence of their workforce and its leadership development programs by impact on leadership effectiveness and in an organizational setting can be challenging due to the subjectivity and providing a baseline to build the organizational culture. One can help the potential for bias. Some strategies coaching program on. reduce bias and obtain a more accurate that can help reduce bias in measuring assessment of individuals' abilities emotional intelligence includes: General Observation: General towards the critical area of leadership observations and keeping an eye out and organizational culture. It is Multisource Feedback including 360- for patterns of behavioural outcomes essential to approach measurement Degree Feedback: It is vital togather are often helpful to further base with sensitivity and ensure feedback from a variety of sources, investigations. Evaluation of confidentiality to encourage honest including peers, direct reports, behaviours exhibited by leaders and feedback and participation from supervisors, and even clients or employees in various situations, employees. customers. This approach can help to looking for indicators such as empathy, provide a more comprehensive view of self-awareness, adaptability, and social an individual's emotional intelligence skills. This observational method can