The 10 Most Inspiring Leaders in Middle East to Follow 2024

3. Leadership is the capacity to translate vision into reality. - Warren Bennis

4. Creds Editor in chief Merry D'Souza Managing Editor Preston Bannister Executive Editor Eva Miller Visualizer Michael Warner Art & Design Head Donna Claus Co-designer Yasmin Nasser Business Development Manager Sherin Rodricks Marketing Manager Jenny Jordan Business Development Executive Reem Almasoud, Sheldon Miller Digital Marketing Manager Isabel Barnes Technical Head Phil Simon Research Analyst Helena Smith Circulation Manager Finn Wilson sales@insightssuccess.com May, 2024 Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com www.twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : RNI No.: MAHENG/2018/75953 Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

5. Company Featuring Descrip?on Mujeb Amanzay is a globally experienced business leader with Mujeb Amanzay Marhaba Cars Auc?on entrepreneurial skills, having founded and led more than five www.marhabaauc?ons.com Founder and CEO companies in the UAE and Canada. Omar Naser is the CEO of So?ware House, a leading So?ware House Omar Naser technology company based in Jordan, known for his innova?ve www.so?warehouse.com.jo CEO approach and strategic vision. Samah Alafeef is the CEO of Metanoia Training and Consul?ng, Metanoia Training a company dedicated to providing professional development Samah Alafeef and Consul?ng and consul?ng services, known for her exper?se and CEO www.metanoiatech.com commitment to empowering individuals and organiza?ons. Tarek Halabi is a seasoned professional with extensive Tarek Halabi CarSwitch experience in the automo?ve industry, currently serving as the General Manager www.carswitch.com General Manager of CarSwitch. Ziad Hanania is the Chief Execu?ve Officer of Hanania Hanania Investments Investments Group, a diversified conglomerate with Ziad Hanania Group interests in various sectors, recognized for his business CEO www.hanania.me acumen and leadership skills.

7. Editor’s VIEW True leaders are more than just title-holders or figureheads. The most influential leaders today are visionaries who are actively shaping our society, economies, and the future course of humanity itself. Through bold ideas, determination and an ability to inspire others, they are driving positive change and progress. We see their impact in the innovative entrepreneurs who disrupted entire industries and created new ways of living and doing business. Leaders like Elon Musk at SpaceX and Tesla have revolutionized transportation and space technology. We see it in the activists like Malala Yousafzai who championed human rights and education reform through unwavering courage. And we see it in the politicians and diplomats brokering critical agreements to address global issues like climate change. However, true leadership extends far beyond just the household names. In every community and organization, there are unsung leaders casting vision, developing solutions and empowering others to act. What sets these influential leaders apart is their integrity, passion for their cause, excellent communication skills and a spirit of servanthood. They lead by positive example and inspiration rather than power plays or negativity. From the classroom to the boardroom, civic organizations to worldwide movements, influential leaders are the catalysts for change. They take on seemingly insurmountable challenges yet persevere through obstacles. They build teams aligned behind a common mission. And they leave a legacy of progress and impact that makes our world better. Studying the habits and qualities of today's influential leaders can inspire and equip us to become the positive change makers of tomorrow. Highlighting such great and influential leaders, Insights Success brings forth an edition, ‘The 10 Most Inspiring Leaders in Middle East to Follow 2024,' featuring visionaries who are pioneering innovative solutions and driving transformative change across the region. This special edition will take an in-depth look at the boldest and most impactful business leaders, social entrepreneurs, policy makers, technologists and others who are at the forefront of tackling the Middle East's biggest challenges. From economic growth and diversification, to sustainability, education, healthcare and more, these influential figures are creating new opportunities and redefining what's possible. Have a great read ahead!

8. V E R CO 08 S T R Y Mujeb CONTENTS Pioneering Automotive Auction Innovations

9. PROFILES Omar Naser 18 Revolutionizing Alternative of Arabic OCR Samah Alafeef Transforming Organizations through 24 Innovative Training and Consulting Tarek Halabi Transitioning Automotive 31 Horizons with Tech Disruption Ziad Hanania Driving Renewable Energy Solutions and 40 Sustainable Development in the Middle East ARTICLES Technological Advancements and Their Influence on Leadership 22 The Role of Emotional Intelligence on Leadership and Organisational Culture 35

10. V E R CO S T R Y Mujeb Pioneering Automotive Auction Innovations With a passion for innovation and a recognition of , , the need for a transparent platform in the automotive market in the UAE, he made the decision to move back and establish Marhaba Auctions.

11. Mujeb Amanzay Founder and CEO Marhaba Auc?ons

12. Driving Growth and Customer Impact worked. With a passion for innovation auctions and elucidating the benefits to through Innovation! and a recognition of the need for a potential buyers in terms of pricing, transparent platform in the automotive transparency, and convenience. he automotive auction industry market in the UAE, he made the Simultaneously, considerable effort is a dynamic sector character- decision to move back and establish was invested in creating both the live T ized by constant innovation Marhaba Auctions. (on-site) and online auction platforms. and adaptation to market trends and Ensuring these platforms were user- technological advancements. As buyers Mujeb takes pride in having created a friendly, reliable, and efficient and sellers seek efficient and unique auction platform that caters to necessitated extensive research and transparent platforms to engage in the needs of both buyers and sellers collaboration with various technology transactions, companies within this alike. Over the last 5 years, Marhaba partners to ensure optimal perfor- industry play a crucial role in facilitat- Auctions has experienced exponential mance. ing the exchange of vehicles through growth, evolving from a yard with auctions. 30–40 cars to the largest live car Another pivotal challenge revolved auction in the UAE. With over 5,000 around earning trust in the market. As Mujeb Amanzay, aseasoned entrepre- cars auctioned per month across two newcomers to the industry, it was imperative to demonstrate reliability neur and visionary leader, has made branches and 8 yards, Mujeb’s and trustworthiness as an auction significant strides in revolutionizing dedication and hard work have truly house. This entailed fostering relation- the automotive auction landscape. With paid off. Despite the challenges, ships with both buyers and sellers a keen eye for innovation and a witnessing the evolution of Marhaba commitment to transparency, Mujeb while upholding a standard of transpar- Auctions has been immensely gratify- has spearheaded initiatives aimed at ency and integrity in all transactions. ing for him and his team. enhancing the auction experience for Despite these obstacles, the company both buyers and sellers. His leadership Looking ahead, Mujeb is excited about experienced significant growth, and dedication have propelled the the future of Marhaba Auctions and is attributed to strategic partnerships, growth and success of his ventures in committed to continuing to innovate ongoing innovation, and a steadfast this competitive industry. and improve the platform. With a commitment to customer satisfaction. vision fueled by dedication and a Under Mujeb’s guidance as Founder desire for excellence, he remains Overall, the journey of establishing and CEO, Marhaba Auctions has focused on further enhancing the Marhaba Auctions proved emerged as a prominent player in the auction experience for both buyers and transformative. The founder remains automotive auction sector. Recognized sellers in the UAE automotive market. dedicated to propelling the company to for its commitment to excellence and new heights through continued customer satisfaction, Marhaba Navigating the Auction Industry dedication to innovation and customer- Auctions has established itself as a centric principles. trusted platform for individuals looking Reflecting on the establishment of to buy or sell vehicles through Marhaba Auctions, it proved to be a Revolutionizing Automotive Auc- auctions. challenging yet ultimately fulfilling tions with Innovative Technology Let’s delve in to learn more: endeavor. Initially, a significant hurdle was familiarizing the local market with Mujeb takes pride in the continuous Revolutionizing UAE’s Automotive the concept of American cars in pursuit of innovation within Marhaba Auction Landscape After fleeing the war in Afghanistan his family spent the early stages of his Mujeb takes pride in having created a during the 1990s, Mujeb Amanzay and , , life in Dubai before settling in Toronto, Canada. Inspired by his father, an unique auction platform that caters to experienced entrepreneur who the needs of both buyers and sellers alike. introduced him to the world of cars, Mujeb delved into learning about the automotive industry, particularly focusing on how the auction model

14. ment and excellence. By leading with integrity and transparency, he sets the The continuous growth and positive impact tone for a positive and productive work , , environment where team members feel of Marhaba Auctions on its customers motivated and empowered to achieve serve as a source of motivation for Mujeb to their goals. Through his leadership, Mujeb not only guides the direction of push the boundaries of possibility further. Marhaba Auctions but also inspires his team to reach new heights of success and innovation. Streamlining Auction Experiences Auctions, ensuring the company company 24/7. This commitment to with Automation remains a pioneer in the automotive accessibility and responsiveness auction industry. Among the notable underscores Marhaba Auctions’ Marhaba Auctions is dedicated to advancements is the development of a dedication to providing exceptional providing exceptional service to its user-friendly app available on both iOS service to its clientele. clients by utilizing automation and Android platforms. This app technologies. Customers, whether revolutionizes the auction experience Fostering Leadership Excellence buyers or sellers, can easily access by enabling real-time participation auction locations to inspect participat- In his journey, Mujeb emphasizes the from anywhere in the world, allowing ing cars. Each car is equipped with bidders to engage seamlessly with live importance of self-leadership as a unique information, including make & auctions. Moreover, the app offers foundation for guiding others. model, history, specifications, comprehensive features such as Understanding his values and princi- document type, and mileage. Accessing account management, bid tracking, and ples has been instrumental in empow- this information is as simple as access to billing information, enhanc- ering team members, fostering referring to the printed label on any ing convenience for buyers. collaboration, and nurturing a culture participating car and scanning the QR of innovation within the organization. code. The company prioritizes Internally, Marhaba Auctions leverages Mujeb believes that leadership is not technology to ensure a smooth cutting-edge technology to streamline just about directing others but also customer experience. With just one operations, particularly inventory about setting an example through click on the QR code of any car, management. Implementing a robust personal actions. He strives to be a role customers gain instant access to inventory system has been instrumental model for his team, demonstrating the comprehensive details. in optimizing vehicle tracking and behavior and work ethic he expects scheduling, ensuring efficient from them. Marhaba Auctions has implemented a movement throughout the auction robust CRM system. Upon registration process. Additionally, the integration of Central to Mujeb’s leadership philoso- with Marhaba Auctions, customers are a world-class ERP system provides a phy is the value of open communica- automatically added to daily run lists. competitive edge, facilitating seamless tion and transparency. He encourages Additionally, the company directly customer relationship management team members to express their communicates with customers via (CRM) through centralized data opinions and provide feedback on all WhatsApp, sending attachments that management. aspects of their work. By creating an include images of all the cars in the environment where everyone feels upcoming auction. heard and valued, Mujeb believes that With a dedicated team of seasoned his team can collectively identify areas professionals, Marhaba Auctions Customers have the freedom to bid via for improvement and develop creative prioritizes customer satisfaction by the app or website by topping up their solutions to overcome challenges. This offering prompt assistance across accounts, enabling confident real-time approach fosters a high-performing various channels, including live chat, bidding from the comfort of their team dynamic where collaboration emails, and the call center. Embracing homes or offices if they are unable to thrives, and individuals are empowered modern communication platforms, attend the auction physically. to contribute their best. such as Meta platforms, the marketing and communications team has Mujeb’s leadership style reflects his established a chat center solution, commitment to continuous improve- enabling customers to engage with the

16. Navigating the Future of Middle technological upgrades and the challenges and secure long-term Eastern Automotive Industry cultivation of strategic partnerships. success. Mujeb is deeply invested in the future Navigating Shipping Disruptions Fostering Trust Through Transpar- of the automotive industry in the with Strategic Resilience ency Middle East. In 2023, the company expanded its operations with the Currently, Marhaba Auctions faces In the business realm, trust reigns launch of a second branch situated in shipping disruptions primarily supreme, and Mujeb is acknowledged, the thriving Souq Al Haraj (Sharjah attributable to the political situation in prioritizing transparency, user- Auto Village), thanks to a strategic the Red Sea. Despite this challenge, the friendliness, and reliability. An alliance with Sharjah Asset Manage- company has maintained operational exemplar of this ethos lies in the ment (SAM), the investment arm of the continuity through a pre-established practices at Marhaba Auctions, where Sharjah government. contingency plan, ensuring the ensuring customers have access to a Recognizing the dynamic landscape of seamless conduct of auctions seven vehicle’s history is paramount. During the industry, Mujeb notes a rising days a week without interruption. auctions, the auctioneers diligently demand for US and Canadian specifi- Recognizing the potential impact of disclose each car’s condition, whether cation vehicles. In the Middle East, market fluctuations, regulatory shifts, it’s in a runnable state or not, fostering cars from various regions, including and geopolitical events on business transparency and bolstering credibility American, European, and Korean, each operations, Marhaba Auctions adopts a within the market. Many vehicles also possess distinct marketing and demand proactive stance to surmount these boast a passing report affixed to the characteristics. The region’s growing obstacles. windshield, instilling confidence in population further fuels the demand for bidders regarding their potential the diverse range of vehicles offered by A key competitive advantage lies in the purchases. Marhaba Auctions. integrated nature of the Marhaba Group of Companies, which encom- Recognizing the pivotal role of social For Mujeb, this venture transcends passes the shipping, auto parts, and car media and technology, Marhaba mere business; it is a passion. As a showroom sectors, all under Mujeb’s Auctions refrains from misleading discerning observer of automotive leadership. This vertically integrated promotions, steadfastly delivering on trends, he remains attuned to shifts structure minimizes reliance on promises across all channels. A recent such as the increasing prevalence of external parties, bolstering resilience in year-end campaign exemplified this American specification cars in the the face of disruptions. Emphasizing commitment, featuring a grand region. Moreover, he actively engages adaptability and transparent communi- giveaway of a 1 KG Gold Bar worth a with fellow businessmen and individu- cation with stakeholders, Marhaba quarter-million dirhams to one als interested in investing in the Auctions remains committed to staying fortunate patron. Rigorously adhering automotive sector, recognizing the abreast of market dynamics. to regulations, the campaign was opportunities it presents for all officially registered with the Economic stakeholders. The company’s dedicated team remains Department, with the raffle draw vigilant, swiftly implementing conducted in the presence of authori- To maintain a competitive edge, measures to maintain a competitive ties on December 30th. An encore was Marhaba Auctions remains committed edge. Through strategic foresight and made in Ramadan 2024, where another to staying ahead of industry trends. His proactive measures, Marhaba Auctions KG of gold was given to two lucky proactive approach includes continual is poised to effectively navigate winners. Guided by principles of integrity and fairness, he espouses a business ethos Each milestone attained, regardless of its grounded in transparent dealings and equitable treatment of customers. His scale, instills a sense of pride and , , overarching aim is to foster trust gratitude within Mujeb, serving as a among users through consistent communication and an unwavering testament to the unwavering dedication dedication to fulfilling their needs. and hard work of the team.

18. Advancing Sustainability and possible service to its customers. To 40% below market rates. This Community Welfare this end, the company is poised to affordability enabled the customer to unveil exciting initiatives aimed at purchase a vehicle, invest in repairs, At Marhaba Auctions, the ethos elevating the auction experience to and subsequently sell it for a profit, revolves around a commitment to new heights. reflecting the mutually beneficial operating the business in a manner that platform established by Mujeb. fosters positive impacts on both the A significant development on the environment and the communities it horizon is the expansion within the In conclusion, the continuous growth serves. The company prioritizes UAE, with four new branches slated to and positive impact of Marhaba environmental sustainability by open in Sharjah and Dubai later this Auctions on its customers serve as a advocating responsible vehicle year, complemented by a strategically source of motivation for Mujeb to push disposal and recycling practices. located headquarters. Mujeb’s team is the boundaries of possibility further. Additionally, Marhaba Auctions diligently working to ensure these new With anticipation for the future, he actively engages in philanthropic locations cater to diverse segments and eagerly awaits the unfolding chapters endeavors, extending support to local are seamlessly integrated into the for both the company and the industry charities and community initiatives, existing platform to offer a user- at large. particularly during Ramadan and other friendly and intuitive experience. As significant occasions. Through anticipation builds, he encourages Nurturing Innovation and Team sponsorship of various projects with stakeholders to stay tuned for updates Collaboration on these exciting initiatives, extending numerous associations, the company gratitude to the community for their underscores the importance of giving Embracing adaptability and receptive- ongoing support. back to the communities that provide ness to novel ideas are pivotal to support, striving to make a tangible staying abreast of ever-evolving trends Inspiring Growth and Customer and technologies, asserts Mujeb difference in people’s lives. Impact Amanzay. During the previous Ramadan period, As an individual deeply committed to He emphasizes the significance of Marhaba Auctions directed its efforts the success and expansion of Marhaba avoiding siloed work practices and towards supporting local charities dedicated to pivotal areas such as Auctions, Mujeb reflects on the staying attuned to the latest market education, healthcare, and social enriching journey of witnessing the dynamics and economic conditions. welfare. By championing environmen- company’s strides and achievements. A Mujeb recalls the bold move made tal sustainability and contributing to standout moment remains the exhila- during the COVID-19 pandemic to local charitable causes, the company rating 360 campaign, where Marhaba secure a new location, now the largest endeavors to play a role in shaping a Auctions garnered recognition as “The live auction venue in the Sharjah prosperous future for all. With a deep largest live auction conducted in the Industrial Area, as a testament to the sense of pride in its community UAE,” drawing widespread attention rewards of taking calculated risks, involvement, Marhaba Auctions from various media outlets. He finds maintaining positivity, honesty, and remains steadfast in its commitment to gratification in observing how the unwavering effort. making enduring positive impacts in company’s diligent efforts positively the years ahead. impact customers, allowing them to Furthermore, fostering a collaborative reap the benefits of its services. team culture stands as a linchpin in Pioneering Expansion and Techno- achieving organizational objectives and logical Advancement Each milestone attained, regardless of ensuring alignment toward common its scale, instills a sense of pride and goals. Offering guidance to aspiring With a focus on continuous growth and gratitude within Mujeb, serving as a leaders, Mujeb underscores the expansion into new markets, Mujeb testament to the unwavering dedication importance of recruiting competent Amanzay underscores the importance and hard work of the team. Customer team members and entrusting them to of enhancing technological capabilities satisfaction serves as a driving force execute their responsibilities profi- to stay at the forefront of the evolving for his commitment to innovation and ciently without excessive auction landscape. Recognizing the leadership at Marhaba Auctions. micromanagement. dynamic nature of the auction experi- Recently, a customer expressed ence, he is dedicated to ensuring appreciation for the competitive prices Marhaba Auctions delivers the best offered by the company, typically 30-

19. Success is not how high you have climbed, but how you make a positive difference to the world. - Roy T. Bennett

20. 18 May, 2024 www.insightssuccess.com

21. Focusing on Document Conversion to eForm, Same report based on it. Intelligent data capture capabilities Design 100%, Arabic Searchable 100%! facilitate automated information extraction, classification, and safe storage within databases or content management usinesses cannot thrive when vital information systems. remains trapped within physical documents and The impact has been transformative across highly B papers." This realization prompted Omar Naser, document-intensive sectors like banking, legal services, CEO of Software House, to pioneer innovative solutions government administration, and more. Organizations can that reveal data and accelerate digital transformation across the Arab world. finally break free from the shackles of unwieldy paper file rooms by unlocking the invaluable data within. "Our focus Naser's passion for software and its limitless possibilities is delivering tools that empower the workforce and took root at an early age through part-time coding projects. streamline operations through automation," says Naser. However, it was 15 years ago that he fully committed "When documents can be quickly digitized and intelligently himself to Software House, with the goal of delivering processed, employees gain exponential productivity, and cutting-edge automation tools tailored for the regional businesses can drive innovation.” market. As the Arab region continues to accelerate its digital "One of the biggest challenges I saw was the inability to transformation initiatives, pioneers like Omar and Software seamlessly extract text from paper documents and convert it House are paving the way by tackling fundamental into usable digital data," he explains. "Existing Arabic technological challenges. With automation platforms optical character recognition (OCR) software just didn't bridging the gap between legacy processes and cutting-edge provide the accuracy required.” capabilities, the future belongs to those who can harness data's full potential. This pain point represented a fundamental roadblock for both government and private sector organizations striving to Below are the interview highlights: modernize operations and optimize workflows. After all, accessing information trapped within physical files is a Can you provide a brief overview of your professional tedious, error-prone, and inherently inefficient process. journey and your company’s contribution to the Naser recognized that solving this void required alternative business world? solution to an Arabic OCR solution purposefully engineered to handle the nuances of the language and We worked on developing software that allows redesigning regional document architectures. His team's solution? (in a very easy and fast way) all documents and papers used Automation software suite. in daily work into electronic documents and keeping the same design at a minimum, in addition to a workflow to Underpinned by Software House's proprietary applications, automate daily work and move to electronic work. automation seamlessly converts using Beehive Suite, will enable users to have electronic document with fully What differentiates us from major international companies searchable, all data available for decision maker can build operating in the Middle East? Our applications ensure a 19 May, 2024 www.insightssuccess.com

22. ● Financial challenges: Our business requires years of hassle-free digital transformation in a short time (without working through a team before reaching products that any opposition from the end user) and support 100% achieve commercial profitability, and the issue of funding Arabic. has suffered. When we were looking for funding, many investors refused because our business was not clear from a We also provide customized solutions according to the commercial point of view and the extent of its return customers' requests so that we guarantee them a digital (especially in the development stages). We faced it with transformation without any issues or challenges, regardless patience and sacrifices from our team and our families. of their type. In a commercial sense, this topic has provided us with a unique business opportunity and a wide market ● Challenges of innovation and change: We faced the that includes about 22 countries and a population of difficulty of convincing customers of the concept of remote approximately 473 million people. work; this culture was not widespread, but the Corona issue provided a real-life experience for the concept of switching Who has been your greatest source of inspiration in to remote work. your career, and why? ● Time management challenges and time pressures: We Our scientists during the period of the distinctive Islamic faced many situations where the customer required certain civilization, and the reason for naming our company name features in our system. In many cases, by working more and is after the House of Wisdom in Baghdad (one of the most working later, it was solved, but in other cases, we were not important scientific houses that were established in successful. Baghdad), and I am a defender of the use of our Arabic language, and I wanted to offer something for this great ● Decision-making challenges: We encountered them by language that exceeds in technical capabilities in all getting advice from others and specialists; the more the languages of the world, this distinction and great potential opinion is shared with others, the closer it is to the right for it requires additional work for programming companies one. to benefit from it, but Western companies will not invest in a language except by the return on investment, and this left Could you highlight a few key milestones or gaps and issues that need solutions We worked to close achievements that you are particularly proud of? them and provide solutions about them. ● Developing innovative products: We have developed Can you share a personal leadership philosophy or innovative products in the Arab market that are guiding principles that have contributed to your and unconventional; these products have created added value your company’s success? for users in the Arab region. ● Believing in the goal you seek to achieve and committing ● Working on large projects: In the last phase, we to work on it regardless of the difficulties and challenges participated in working on some big projects, and this (and there are many of them). created a kind of self-satisfaction that our long work path had a result. ● Vision and Strategy: I am committed to articulating a clear vision for the company and developing strategic plans ● Satisfaction from customers Hearing words of praise to achieve our goals. This involves setting ambitious yet from our clients about our work and our commitment to realistic objectives and empowering my team to innovate achieving the best workmanship. and execute effectively. ● Providing solutions for the Arabic language We provided ● Continuous Learning and Improvement: I embrace a something that serves the Arabic language and helps the growth mindset, constantly seeking opportunities for Arabic user. learning and development, both personally and organizationally. I encourage experimentation and iteration, Innovation is crucial in today’s business landscape. How recognizing that failure is often a necessary step on the path do you foster a culture of innovation within your to success. organization? Every leader faces challenges. What are some significant ● Encourage creative thinking: Any ideas and suggestions challenges you’ve encountered in your career, and how that add to the work are taken and used. did you overcome them? 20 May, 2024 www.insightssuccess.com

23. ● Stimulate continuous learning and development: Sending ● Increasing reliance on artificial intelligence and its uses employees to training courses to stay up-to-date with the latest technologies is offered to keep the business up-to-date ● Analyzing big data and trying to explore the future with the latest technologies. ● Cybersecurity is taking up more and more space. ● Encourage collaboration and interaction: Respect and friendship are treated within the company, where employees Staying ahead of the curve through increased investment in feel safe and comfortable. new technologies and continuous development of our software. ● Provide rewards and promotions: Employees who contribute to the generation and successful implementation Can you provide a glimpse into your future endeavors of new ideas are recognized and honored, whether through and projects that our readers can look forward to? financial rewards or professional promotions. Expanding in the Middle East and Africa by opening What kind of impact do you hope to make in your several branches. industry, and what legacy would you like to leave behind? We seek to achieve sustainable success for the company, leave a specialized and large company in the field of software with hundreds of employees, and provide additions in the field of Arabic. We would like to leave a distinctive footprint in the business world in the Arab countries, and for this company to prosper and become one of the companies that provide technologies and solutions to our Arab world. https://softwarehouse.com.jo/en What advice would you offer to emerging business leaders striving to make a positive impact in the Middle East? ● Understand the local market and culture: Make sure you have a deep understanding of the local market and culture in the region where you operate. This requires listening to people's needs and aspirations and delivering solutions that effectively meet those needs. ● Dedication to quality and customer service: Deliver quality products, and provide customer service. ● Constant evolution: Be willing to use new technology to develop your products and processes. Where do you see the business landscape in the Middle East heading in the next 5–10 years, and how do you plan to stay at the forefront of these developments? The landscape is shifting to: ● Continued digital transformation ● Growing reliance on mobile and its applications 21 May, 2024 www.insightssuccess.com

24. n the advancing era of Enhanced Decision-Making with By leveraging predictive analytics, developments in the 21st century, Data Analytics leaders can anticipate market trends, I technological advancements have understand customer behavior, and become a driving force in reshaping One of the most profound impacts of optimize operational efficiencies. This various facets of organizational technology on leadership is the data-driven approach not only leadership. As technology continues to enhancement of decision-making enhances the accuracy of decisions but evolve at an unprecedented pace, it has processes through data analytics. also enables proactive and strategic significantly influenced leadership Leaders today have access to vast planning. styles, decision-making processes, amounts of data generated by digital communication methods, and strategic platforms, social media, and Internet of Improved Communication and planning. This article explores how Things (IoT) devices. Advanced data Collaboration technological advancements have analytics tools enable leaders to transformed leadership, emphasizing analyze this data, extract valuable Technological advancements have the positive impacts without delving insights, and make informed decisions. revolutionized communication within into associated challenges. 22 May, 2024 www.insightssuccess.com

25. organizations. Tools such as video a deeper understanding of customer technology-driven employee conferencing, instant messaging, and needs. Social media platforms provide engagement platforms allow leaders to collaborative platforms like Slack and a direct channel for communication, gather feedback, recognize Microsoft Teams have bridged enabling leaders to respond to achievements, and promote a positive geographical gaps, enabling seamless customer inquiries, address concerns, work culture. Engaged and well- communication among team members and build brand loyalty. AI-driven developed employees are more likely regardless of their location. Leaders chatbots offer instant customer support, to contribute to organizational success can now communicate with their teams ensuring a seamless and satisfying and innovation. in real time, fostering a more customer experience. These connected and engaged workforce. technologies empower leaders to Strategic Use of Artificial Furthermore, these tools facilitate cultivate strong customer relationships, Intelligence collaborative work environments driving business growth and loyalty. where ideas can be shared freely, Artificial Intelligence (AI) is enhancing creativity and innovation. Facilitating Innovation and Agility transforming various aspects of Leaders can effectively manage remote leadership by providing advanced tools teams, ensuring that all members are Innovation and agility have become for strategic planning and decision- aligned with organizational goals and crucial components of successful making. AI-powered analytics can objectives. leadership in the technology-driven process large datasets to uncover world. Technological advancements patterns and trends that human analysis Streamlined Operations through provide leaders with the tools to foster might overlook. Leaders can use these insights to formulate strategies that are Automation a culture of innovation within their data-driven and evidence-based. AI organizations. By leveraging ideation Automation technologies have also enables predictive modeling, platforms and digital workspaces, streamlined various operational leaders can encourage employees to helping leaders anticipate future processes, allowing leaders to focus on share innovative ideas and collaborate scenarios and make proactive strategic initiatives rather than routine on projects. Additionally, technology decisions. In areas such as marketing, tasks. Robotic Process Automation enables leaders to implement agile supply chain management, and human (RPA), Artificial Intelligence (AI), and methodologies, allowing for rapid resources, AI provides Machine Learning (ML) are being prototyping, testing, and iteration of recommendations that enhance utilized to automate repetitive tasks, new products and services. This agility efficiency and effectiveness. By such as data entry, customer service, ensures that organizations can quickly integrating AI into their strategic and inventory management. This not adapt to market changes and emerging toolkit, leaders can drive innovation only increases operational efficiency opportunities, maintaining a and stay ahead of the competition. but also reduces the likelihood of competitive edge. human error. Leaders can allocate Conclusion resources more effectively, dedicating Empowering Employee Development time and effort to areas that require and Engagement Technological advancements have human expertise and strategic profoundly influenced leadership, oversight. Technology has also played a pivotal ushering in a new era of data-driven role in employee development and decision-making, enhanced Enhanced Customer Engagement engagement. E-learning platforms, communication, operational efficiency, virtual training sessions, and digital customer engagement, innovation, The digital age has transformed how mentorship programs have employee development, and strategic leaders engage with customers. revolutionized the way leaders planning. Leaders who embrace these Technological tools such as Customer approach employee development. technologies can cultivate a more agile, Relationship Management (CRM) These technologies provide employees innovative, and competitive systems, social media platforms, and with access to continuous learning organization. As technology continues AI-driven chatbots have enabled opportunities, enhancing their skills to evolve, its impact on leadership will leaders to interact with customers in and knowledge. Leaders can track only grow, offering new opportunities more personalized and meaningful employee progress through Learning for leaders to drive success and achieve ways. CRM systems allow leaders to Management Systems (LMS), ensuring organizational excellence. track customer interactions, that training programs align with preferences, and feedback, facilitating organizational goals. Furthermore, 23 May, 2024 www.insightssuccess.com

26. Samah Alafeef Transforming Organizations through Innovative Training and Consulting “ If you want to build a ship, don't drum up people to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the “ sea. Samah Alafeef CEO Metanoia Training and Consulting 24 May, 2024 www.insightssuccess.com

27. The 10 Most Inspiring Leaders in Middle East To Follow A journey of technical expertise, social impact, and Bolstered by her professional certificates, including PMP, empowered mindsets! RMP, ACP, ISO 9001 Lead Auditor, Green ICT Professional, and Microsoft Innovative Educator, along n today's corporate environment, a professional advisor with a Master's Degree in Project Management Engineering intraining and consulting businesses plays a pivotal and a diploma in humanitarian logistics, her path has been I role in offering specialized expertise and strategic marked by boundless ambition and unwavering dedication. direction to organizations from a variety of industries. With a Bachelor's Degree in Computer Engineering, her These passionate officials are involved in conducting academic and professional foundation further strengthened individualized training programs aimed at improving her career. Early experiences in web development honed employees' skills and talents, thereby raising organizational her technical skills, while her transition to the humanitarian performance and productivity. They focus on leadership sector ignited a passion for using technology to enact development, project management, technical competencies, positive change. and soft skills to guarantee that the workforce is ready for today's challenges. A pivotal moment came with the establishment of Metanoia Training and Consulting, a platform aimed at reshaping Samah Alafeef, the CEO of Metanoia Training and mindsets and transforming organizational paradigms. Consulting, is a well-known businesswoman with an Through Metanoia, Samah sought to change the way of impeccable track record for innovative leadership and wide thinking, challenging conventional approaches and knowledge. She had created a platform committed to fostering a culture of innovation and adaptability. transforming organizational paradigms via creative techniques and transformative mindsets. As a consultant, Samah's expertise spans diverse industries, guiding organizations ranging from banking to NGOs. At Metanoia Training and Consulting is an established Metanoia, she orchestrates transformative strategies, provider of transformative training and consulting services. empowering businesses to navigate complexities and They also provide bespoke solutions adapted to each client's embrace digital evolution. specific needs. They work with clients to help them upgrade and unlock their new potential. Beyond titles and accolades, Samah's impact is felt through her thought leadership and advocacy efforts. Whether Samah’s career trajectory is distinguished by a combination speaking at prestigious conferences or engaging with of technical skill and social dedication, and is supported by professional associations, she champions innovation, a solid educational foundation in Computer Engineering inspiring others to push boundaries and redefine norms. and Project Management. In essence, Samah Kamal Alafeef's journey epitomizes a Through Metanoia, Samah has affected a variety of fusion of vision and action—a masterpiece of resilience, businesses, from banking to non-governmental ingenuity, and a steadfast commitment to shaping a brighter organizations, by directing them toward digital evolution future in the ever-evolving tapestry of the business world. and efficiency. Her leadership style is influenced by Antoine de Saint-Exupéry's philosophy of inspiring enthusiasm Who has been your greatest source of inspiration in rather than just assigning work, and developing a culture of your career, and why? trust, cooperation, and shared vision. In the tapestry of my career, my father's influence is the Samah's influence goes beyond her organization; she is a liberating brushstroke of freedom and trust. Like an artist with a boundless canvas, he bestowed upon me the freedom designated thought leader and evangelist for innovation. to explore and the trust to create, nurturing a spirit Her work inspires and empowers others, creating a legacy of perseverance, innovation, and transformation. unrestrained by limits. Here are some interview highlights: In his trust, I found the courage to chart my own course and to dance to the rhythm of my own heartbeat. His presence, Can you provide a brief overview of your professional wisdom, and belief in my potential have been the journey and your company’s contribution to the cornerstones of my professional success, igniting a flame business world? within me that continues to illuminate my path to this day. As a child, I would watch in awe as my father, Kamal Samah Alafeef's journey in the professional realm is a Alafeef, navigated the complexities of life with grace, symphony of innovation, expertise, and leadership. resilience, and determination to carve out a better future for 25 May, 2024 www.insightssuccess.com

28. In the art of leadership, I embrace Antoine de Saint- Exupéry's wisdom: “If you want to build a ship, don't drum up people to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” My philosophy is simple: inspire passion, not tasks. I lead by fostering a culture of trust, collaboration, and shared vision, empowering everyone to realize their potential and contribute authentically. By embodying transparency, integrity, and accountability, I set a standard of excellence that inspires others to greatness. Success, to me, is not just about outcomes but the journey—a collective quest for growth, innovation, and meaningful impact. Every leader faces challenges. What are some significant challenges you’ve encountered in your career, and how did you overcome them? The first challenge I would mention is the lack of guidance and learning resources. The absence of mentorship and support posed a significant obstacle in the early stages of establishing my business. In addition, government regulations were limiting and our family. His journey was evidence of the determined disruptive. Regulatory constraints present hurdles to human spirit. business innovation and growth. Born into humble beginnings, he encountered challenges Also, lack of funds compelled me to finance my business along the way. Yet, in the face of hardship, he remained from personal savings, posing a strain on financial steadfast in his commitment to providing for his loved ones resources. I maintained a steadfast commitment, leveraging with determination. What truly sets him apart is his every opportunity to invest in the realization of my profound capacity for kindness, empathy, and selflessness. entrepreneurial vision. I was working multiple jobs besides Despite the misfortunes, he never wavered in his my business. commitment to offering a helping hand to those in need and spreading kindness wherever he went. The geographic distance and centralization of opportunities in Amman were another challenge. The geographical My father demonstrated the transformative power of distance between my hometown of Jarash, where I was resilience, perseverance, and unwavering faith. His belief in living for the past few years, and the capital city of Amman my potential has been a constant source of strength, posed logistical challenges, particularly in accessing empowering me to overcome obstacles and strive for opportunities and employment. Commuting between the excellence in all endeavors. two cities demanded effective time management, physical effort, and limitations to overcome logistical hurdles. In moments of doubt and uncertainty, his words of encouragement and wisdom have served as a guiding light, The post-coronavirus era introduced additional illuminating my path and instilling in me the courage to complexities, including stringent permits and regulations forge ahead, no matter the odds. As I reflect on my journey, for commuting between cities. I am reminded of the countless lessons I have learned from my father—lessons of resilience, integrity, and compassion Despite the challenges, I adapted to the evolving landscape that have shaped me into the person I am today. with resilience and determination, devising innovative solutions to overcome logistical barriers. Can you share a personal leadership philosophy or guiding principles that have contributed to you and Could you highlight a few key milestones or your company’s success? achievements that you are particularly proud of? 26 May, 2024 www.insightssuccess.com

29. Empowering my team to take risks and pursue their dreams I am particularly proud of several key milestones and is fundamental to our ethos. I've seen how self-belief and achievements that have shaped my career journey. Firstly, autonomy fuel innovation as individuals embrace the delivering my inaugural speech at MENAICT, a major metanoia concept of transformation and bring their ideas to conference, marked a pivotal moment in my public life. Celebrating innovation isn't just about recognizing speaking trajectory, setting the stage for engagements at achievements; it's about honoring the courage it takes to prestigious international events like the DNN SUMMIT in challenge the status quo and push boundaries—a principle Florida, IIISE, PMIJO, Becker Hospital Conference USA, at the heart of our slogan, “A New Way of Thinking.” DEVAI Conference USA, and GESS DUBAI. Embracing diversity and inclusion is essential for These opportunities not only allowed me to share insights innovation at Metanoia. By valuing diverse perspectives, on a global platform but also solidified my presence as a we create a rich tapestry of ideas that drive creativity thought leader in my field. Moreover, being recognized by forward. In the end, fostering a culture of innovation isn't various media outlets, including TV and radio interviews just about business success; it's about empowering across the USA, Lebanon, Jordan, and the UAE, has been individuals to believe in themselves, embrace their agency, immensely gratifying. This recognition underscored the and realize their full potential—a journey that defines us at credibility of my work and fueled my motivation to Metanoia. continue delivering quality without the need for self- promotion, emphasizing the importance of reputation and What kind of impact do you hope to make in your integrity. industry, and what legacy would you like to leave behind? Securing my first consultation contract after only 1.5 years of experience was another significant achievement. Despite The impact I strive to make in my industry transcends mere my youth, I earned the trust and respect of business leaders, business success—it's about igniting a profound establishing myself as a reliable and skilled consultant. transformation in the hearts and minds of individuals. My Additionally, my contributions to education and innovation, ultimate goal is to empower people to recognize their such as founding the robotics club at the University of intrinsic value, embrace their self-worth, and unleash their Jordan and winning the Trip to Innovation competition, untapped potential. Through training and consulting, I highlight my commitment to fostering creativity and founded Metanoia with a singular purpose: to liberate learning. Furthermore, being headhunted by international individuals from the shackles of limiting self-images organizations like IFGICT, Myride Boston, Boston imposed by their upbringing and surroundings. Healthcare Cloud Community, and Cognitro Analytics USA to work as a consultant speaks volumes about the global For me, this journey is deeply rooted in a profound belief in recognition of my expertise. our collective purpose as human beings—the divine mandate of being "Khalifa," or stewards of the Earth. It's Implementing Agile Scrum methodology during my tenure about guiding individuals on a path of self-discovery, with the UNHCR MENA bureau was a source of pride. This helping them uncover their life's calling, and aligning their initiative demonstrated my dedication to driving efficiency actions with their deepest passions and convictions. and innovation in project management, ultimately leading to enhanced outcomes. Overall, these achievements My own life calling is clear: to be a catalyst for represent significant milestones in my career journey, each transformation, to inspire and empower others to recognize contributing to my professional growth, expertise, and their purposefulness and to embark on their unique mission impact in the field. on Earth. I envision a legacy defined not by honors or achievements but by the countless lives touched and Innovation is crucial in today’s business landscape. How transformed by the light of self-awareness and do you foster a culture of innovation within your empowerment. organization? I aspire to be remembered not as a mere figure but as a Fostering a culture of innovation at Metanoia is about beacon of hope and inspiration—a candle that ignites the igniting a sense of agency, self-belief, and empowerment fire of possibility and resilience within every soul I within each team member. It's about creating an encounter. My greatest desire is for individuals to carry the environment where individuals feel encouraged and flame of self-belief and purpose forward, illuminating their empowered to share their ideas boldly and take ownership paths and those of others long after our paths have crossed. of their work—a new way of thinking that drives us Through metanoia, I aim to leave behind a legacy of forward. Witnessing this transformation fills me with pride empowerment, self-discovery, and unwavering belief in the as I see individuals embrace their potential and take boundless potential of the human spirit. courageous steps forward. 27 May, 2024 www.insightssuccess.com

30. What advice would you offer to emerging business innovation and investment, I envision dynamic growth leaders striving to make a positive impact in the Middle across various sectors. Metanoia is poised to be a leader in East? this transformation with a strategic plan that emphasizes global expansion while maintaining agility and resilience. "Believe you can, and you're halfway there." – Theodore Our expansion strategy involves establishing a strong Roosevelt Embrace Purpose: Ground your leadership presence both within and beyond the Middle East, journey with a clear sense of purpose and mission. Let your leveraging collaborations with international organizations. passion drive you, igniting a fire within that inspires others Our current partnerships with the Arab League and IFGICT to join your cause. demonstrate our commitment to global engagement, and we will continue to foster such alliances to enhance our "Alone we can do so little; together we can do so much." - competitiveness and amplify our impact. Helen Keller Foster Collaboration: Recognize the power of collaboration in achieving shared goals. Seek out Through relentless innovation, sustainable practices, and a steadfast commitment to social responsibility, Metanoia is opportunities to connect with others, leveraging collective poised to shape the future of business globally while strengths to create a greater impact. remaining true to our core values and vision. "In the middle of difficulty lies opportunity." - Albert Einstein Embody Resilience: Understand that challenges Can you provide a glimpse into your future endeavors are inevitable. Embrace resilience, view obstacles as and projects that our readers can look forward to? opportunities for growth, and let your determination shine through. Online Learning Platform: We are excited to announce the launch of our online platform, offering comprehensive "Our ability to reach unity in diversity will be the beauty training programs, learning paths, and exam simulators. and test of our civilization." – Mahatma Gandhi. Designed to empower individuals with the skills and knowledge needed to succeed in today's competitive Cultivate Cultural Intelligence: Respect and appreciate landscape, our platform will provide accessible and flexible diversity, fostering an inclusive environment where every learning opportunities for professionals worldwide. voice is heard and valued. Community Gatherings and Coffee Talks: Join us for our "Integrity is doing the right thing, even when no one is community gatherings and coffee talks, where individuals watching." – C.S. Lewis Lead with Integrity: Uphold high can come together to brainstorm, share ideas, and transform ethical standards, demonstrating transparency and through open dialogue and collaboration. By accepting accountability in all your interactions. diverse perspectives and listening to different views, we create an environment that fosters creativity, innovation, "Education is the passport to the future, for tomorrow and personal growth. belongs to those who prepare for it today." – Malcolm X Invest in Learning: Commit to continuous learning and University Social Responsibility: We are committed to development, staying informed about industry trends and supporting students in shaping their professional identities best practices. and acquiring essential skills not covered in traditional education systems. Through our university social "The best way to find yourself is to lose yourself in the responsibility initiatives, we provide mentorship, training, service of others." – Mahatma Gandhi Prioritize Social and resources to empower the next generation of leaders Responsibility: Recognize your role in society, giving back and innovators. to your community and supporting causes that make a positive impact. Together, let's create a brighter future for In summary, the future holds a wealth of opportunities for all. Metanoia and our community to explore. From online learning platforms and community engagement initiatives Where do you see the business landscape in the Middle to university social responsibility, we are excited to embark East heading in the next 5-10 years, and how do you on this journey of growth and transformation together. Stay plan to stay at the forefront of these developments? tuned for updates and insights as we continue to shape the future of business and empower individuals to reach their In the next 5-10 years, the Middle East's business landscape full potential. will undergo significant globalization and technological advancements, offering immense growth opportunities. As the region continues to position itself as a hub for 28 May, 2024 www.insightssuccess.com

31. 29 May, 2024 www.insightssuccess.com

32. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L www.insightssuccess.com

33. Tarek Halabi Tarek Halabi General Manager KSA – CarSwitch CarSwitch 31 May, 2024 www.insightssuccess.com

34. The 10 Most Inspiring Leaders in Middle East To Follow he automotive industry, once a symbol of tradition countries and started my own e-commerce company as a and stability, is now undergoing a profound stepping stone 0into the tech world. After selling my T paradigm shift. Technological advancements, company, I decided to pivot into growth hacking so I could changing consumer preferences, and environmental be part of the growth story in the region, especially in UAE consciousness are reshaping its landscape, steering in a new & KSA, as I saw the potential in the market. I joined an era of innovation and transformation. auto tech startup and launched their business in different GCC countries before finally settling in CarSwitch as I saw CarSwitch, a revolutionary e-commerce platform, a deep need for a tech play that solved many problems in addresses challenges and trust issues in this industry. this disorganized space of peer-to-peer transactions in the Established to streamline the car transaction experience, auto industry. Every milestone in my journey started with CarSwitch offers a one-stop-shop app that digitizes car ads, lots of questions and more thorns than roses, but looking automates buyer experiences, and facilitates interactions back at it, it shaped me into the person I am today. between buyers and sellers while ensuring transparency and trust. The company has successfully expanded its Could you elaborate on your company and its inception operations to 8 cities across the UAE and KSA. story? Tarek Halabi, the General Manager for CarSwitch in CarSwitch started as an answer to painful experiences and KSA, has played a fundamental role in the company’s trust issues in the car industry. It’s an overwhelming success. With a background in banking and a passion for experience for people who are already busy with their day- challenging environments, Tarek made a strategic move to-day lives and must make informed decisions on the into the tech world by founding his own e-commerce second biggest purchase of their lives, after their homes. company. In our exclusive interview with him, Tarek shares Our next milestone was launching in Saudi Arabia, keeping insights into his professional journey, the unique offerings in mind the local culture combined with a strong product of CarSwitch, and his perspective on steering the company proposition. Now, we have loyal brand advocates all across through the winds of change in the ever-evolving KSA and a Google review rating of 4.9 with more than automotive industry. 2400 reviews. Below are the highlights from the interview! Tell us about the USPs that make your company stand out as a leading brand. Could you please brief us about yourself and what motivated you to embark on this sector? Smoothest experience - We are committed to providing a seamless process for our customers; this value is at the core I am a person who has a deep passion for uncertainty, and I of what we do. love to challenge myself by jumping into areas where others hesitate. I spent 12 years in banking and reached a Expert advisors – Our team of experts supports from test point where I needed to throw myself into unchartered drives to ownership transfers, which adds value and territory to challenge myself before it was too late. I moved reassurance to the customer experience. 32 May, 2024 www.insightssuccess.com

35. could be missed. In these stressful pockets of time, there are a few strategies we follow to ensure that we keep up with the market pace and keep employees motivated. In my experience, having an open conversation with the We created a one-stop employees about where we stand and where we want to go reaps the greatest rewards. Give your team an open shop app to digi?ze car platform to express their ideas, and you’ll be surprised at the amount of useful information and ideas that eventually ads and automate buyer offset those challenges by improving revenues, optimizing experience by managing costs, and unlocking new products. queries, nego?a?ons, Looking at the technological advancements that are and payments within the transforming almost all the sectors of the modern industry, how is your company leveraging these app to guide you through advancements to make its solutions resourceful for its esteemed clients? your purchase with peace of mind. From an early stage, our vision was to digitize the car transaction experience. We succeeded at consolidating all manual transactions and client queries into one platform where buyers and sellers can interact and negotiate without compromising any of the parties’ identities. Our recent launch was AI integration, and now we’re the first auto A trusted partner – When it comes to cars, trust is player in the region to have a fully virtual assistant to help paramount; from certified inspections to online payments, you navigate your next car purchase. safety and security are at the heart of our customer retention. How do you define innovation in your industry, and how is your company exhibiting excellence in implementing What are the qualities and values you think your clients various augmentations in its services and operations? admire in you as a business leader and your company the most? Innovation is all about creating value. The auto industry lacks innovation when it comes to car transactions; Two qualities matter the most when thinking about your specifically, there are conflicting incentives for both sides of clients. First is transparency and trust. People value the transaction that result in less transparency. GCC is a honesty, and they are willing to pay a premium when they place of endless opportunities and a highly productive believe that their needs are met while adopting ethical workforce. We decided to focus our innovation on reducing practices throughout the transaction. Secondly, having a the transaction time of buying or selling a car, targeting human element in the process. Our app is a pure tech play, busy individuals. We created a one-stop shop app to digitize and we’ve recently adopted AI into our platform, but at a car ads and automate buyer experience by managing certain point in the process, there’s someone holding your queries, negotiations, and payments within the app to guide hand to ensure that you understand every detail about the you through your purchase with peace of mind. car, and they shake your hand once the car ownership is transferred to your name. How do you foster a culture of empowerment within your team or organization, and what steps do you take Every leader faces challenges. Can you describe a major to identify and nurture leadership potential in others? obstacle you encountered and the strategies you employed to overcome it? Our core DNA is a startup mentality. Despite growing and operating in 8 cities across UAE and KSA, we still have Funding is one of the common challenges in the region, daily conversations with our teams on the ground where the especially when you’re in the growth phase; the cycle to feedback and innovation come from. We empower them by close funding rounds could be extended, and deadlines giving them space to explore their ideas and make mistakes. 33 May, 2024 www.insightssuccess.com

36. Most of the time, you can identify leaders from the early stages, but actions speak for themselves, so I bet on people who show up with a mentality of trying to change the status quo and are progressive in trying to push ideas forward. Personally, I put my full trust in my team. I like to be involved with them daily by discussing feedback and ideas on how we can be 1% better every day. If you genuinely tell people they are good, and you value their work, they will wake up every day trying to prove you right. How do you view the role of business leaders in addressing social and environmental issues in the Middle East, and what initiatives or practices do you implement to make a positive impact on society and the environment? GCC is an emerging market, and with the influx of expats and the boom in the economy, it’s a challenge to find local talents at the same pace as the growing business. We addressed that issue, and in KSA, for example, we focused on hiring local talents and invested in our own internal training programs where we provide talents with the professional development and technical skills required for our industry. Eventually, those talents will be destined to do bigger things with us or will graduate to other channels and make an impact there. What advice would you give to aspiring entrepreneurs venturing into the same sector? Have a co-founder who complements your set of skills. To From an early run a company, you need a variety of skill sets ranging from broad conceptual creativity to laser-focused analytical stage, our vision skills, and having a partner who has the skillsets you lack is like finding the right piece of the puzzle. was to digi?ze Please give us a few testimonials from your clients and the car awards or recognition that accurately highlight your achievements in the corporate niche. transac?on experience. • The most trusted pre-owned car company in Dubai by MEA Business Awards. • We are the highest-rated app, with a rating of 4.8. • Google reviews for KSA: 4.9-star rating. 34 May, 2024 www.insightssuccess.com

37. n the fast-paced and commercially Emotional Intelligence? Henceforth, to motivate and retain driven dynamics of the current potential talents and appear relevant in I market, many leaders often Post-COVID-19 era: has marked a the market it is important for leaders to neglect the role emotional intelligence significant shift in the mind-set of invest time and efforts to ensure the plays in leadership success. Most employees across the globe. environment focuses on promoting individuals in leadership roles are Individuals are no longer happy to emotional intelligence. exclusively result-oriented and focus aimlessly contribute their efforts in on numbers alone; though a data- exchange of pay checks alone. There is How to build an Emotionally driven thought process is an absolute a demand to be associated with an Intelligent organizational culture? must for any organisation to succeed organisation that has good culture and reduce bias, it is important to promoting fairness and ethics, safe There are plenty of ways to ensure the factor emotional intelligence into the environment subsidizing towards better organisational culture encompass organisational culture to stay relevant health (both physical and mental), and emotional intelligence within its in today’s self-motivated landscape. to be heard and valued for their work, environment. Some of the imminent Many tend to view empathy and experiences and point of views. ways to achieve this can be as follows: emotional intelligence as a subjective factor in decision-making as opposed Gen Z entering the job market: Feedback Driven Culture: to the more objective elements like noteworthy changes observed in terms Understanding the emotional space of data and reports. However, it is of how the new generation views work the employees of varying hierarchy is important to measure emotional and their personal priorities. vital for any organisation that aims to intelligence and factor it into data to Organisations can no longer enforce build a safe culture for its employees. ensure a 360 viewpoint. outdated methods and culture, while Regular feedback collection is a continuing to remain relevant to the healthy way of monitoring the current What is Emotional Intelligence? dynamics of the generational shifts state of the organisation and work brought upon the job market. towards enhancing the culture. This Emotional Intelligence (EI) or can be achieved by various ways, such Emotional Quotient (EQ) depicts one’s Increase in the outflow of talent and as pulse/employee feedback surveys in aptitude to manage and comprehend diversity in the job market: with the regular interval, focus group design the emotions of oneself and those of socio-economic and political changes thinking workshops, more organised the individuals around them. From an across the globe, a surplus of talent in Ask Me Anything - AMA organisational perspective, it the market detected. It is important as sessions/platforms. encompasses the ability to view, an employer to stand out and attract the understand and read the emotions of talent pool. In order to become the Reducing the gap between employee team members while ensuring that employment destination of choice, and leadership: In most organisations, their own emotions are regulated in an every organisation require building there often is a palpable distance appropriate manner. There are five their brand value in order to entice between the senior leadership and the categories of emotional intelligence to high potential candidates from the employees. Employees having lack of focus on, which include Self- market. Improving the organisational access to their leaders and viewing Awareness, Self-Regulation, Empathy, culture to ensure the organisation is them like in-house celebrities Motivation and Social Skills. These known for their empathetic viewpoint contributes towards a culture that is categories are often interconnected and embody the importance of numbers driven. In such environments, while dealing with employees on a emotional intelligence in its culture can employees tend to feel disposable and heavily contribute towards building a regular basis. lack a sense of belonging and reputation in the market, that attract motivation. Reducing this gap between diverse set of talent. Why is it important to promote the leadership and employees opens 35 May, 2024 www.insightssuccess.com

38. the door to have emotionally intelligent perspective and enriches the culture where diverse set of employees feel heard and valued. The organisations can take several steps to bridge the gap; by incorporating Open Door Policy, organised Town hall/ business sessions followed by open Q&A forum to allow questions, regular scheduled casual lunches/tea session with different group of employees, ensuring more participation of leadership in the company organised engagement events and team building activities. Organising Coaching and Training initiatives to improve empathetic overview of new leaders: By designing a program that enables the right behavioural and thought leadership for new and existing individuals either already in or those getting groomed for leadership roles, helps ensure the culture is set at the mid management and senior leadership levels. More often, companies do not realise the importance of people skills and emotional intelligence prevailing at the mid management levels, as this is the make or break phase of any organisational operations. It is vital to design consistent developmental programs that cover soft and people skills inclusive of emotional intelligence and empathy. Promoting a culture of safe communication: Efforts need to be put together to ensure the organisational environment is safe for open communication. This can we achieved through regular feedback collections, open door policy with leaders and HR, anonymous platforms to collect feedback, suggestions and concerns including whistle-blower initiatives. The organisation also require to ensure the safety and confidentiality of the individuals who come forward to discuss topics that are unconventional, engage in well documented investigations (if required), and incorporate training initiatives with 36 May, 2024 www.insightssuccess.com

39. their leaders and emerging leaders to intelligence. These assessments should in identifying areas for improvement ensure they create a safe space within focus on observable behaviours and and track progress. their environment that allows open competencies rather than subjective communication. impressions. Ensure that the By incorporating a combination of assessments are culturally and these strategies into the measurement How can Leaders measure emotional contextually appropriate for the of emotional intelligence in an intelligence to reduce bias? organization to minimize bias. These organisation, organizations can gain assessments would help while valuable insights into the emotional Measuring emotional intelligence (EI) designing individual development/ intelligence of their workforce and its in an organizational setting can be leadership development programs by impact on leadership effectiveness and challenging due to the subjectivity and providing a baseline to build the organizational culture. One can help the potential for bias. Some strategies coaching program on. reduce bias and obtain a more accurate that can help reduce bias in measuring assessment of individuals' abilities emotional intelligence includes: General Observation: General towards the critical area of leadership observations and keeping an eye out and organizational culture. It is Multisource Feedback including 360- for patterns of behavioural outcomes essential to approach measurement Degree Feedback: It is vital togather are often helpful to further base with sensitivity and ensure feedback from a variety of sources, investigations. Evaluation of confidentiality to encourage honest feedback and participation from including peers, direct reports, behaviours exhibited by leaders and employees in various situations, employees. supervisors, and even clients or looking for indicators such as empathy, customers. This approach can help to self-awareness, adaptability, and social provide a more comprehensive view of skills. This observational method can an individual's emotional intelligence provide valuable qualitative data on by gathering insights from different emotional intelligence. Provided the perspectives. risk of subjective observations with potential for unconscious bias, one Behavioural Interviewing: should never only make decisions Incorporating a competency framework while designing questions based on third party observations and for interviews, be it for new hires or ensure factual evidence is there to internal design thinking sessions, support any action. focusing on past behaviours and situations that demonstrate emotional Anonymous Reporting: intelligence. An example can be to ask Implementing mechanisms for candidates to describe a time when anonymous reporting of behaviours they successfully managed a related to emotional intelligence conflicting situation or when they through whistle-blowing policy and provided support to a team member platforms can encourage employees to can reveal their ability to understand provide honest feedback without fear and navigate emotions. of retaliation or bias. Performance Reviews: Incorporating Continuous Evaluation: Emotional emotional intelligence competencies intelligence is not static and can evolve into performance evaluation criteria to over time. Thus, it is important to assess how well individuals implement regular evaluations and demonstrate emotional intelligence check-ins to assess progress and skills in their day-to-day tasks, provide feedback for development. interactions, and decision-making processes. Data Analysis and Benchmarking: regular collection and analysis of data Psychometric Assessments: Using on emotional intelligence metrics over validated assessment tools specifically time to compare individual and group designed to measure emotional performance against benchmarks helps 37 May, 2024 www.insightssuccess.com

40. be our doubts of today., , The only limit to our realization of tomorrow will - Franklin D. Roosevelt

41. Ziad Hanania Hanania Investment Group, CEO and Owner 39 May, 2024 www.insightssuccess.com

42. The 10 Most Inspiring Leaders in Middle East To Follow Establishing the Framework for a Sustainable Future: Ziad business sector by developing sustainable energy solutions Hanania’s Epic Journey! throughout the Middle East. s concerns about climate change and fossil fuel Ziad has played a pivotal role in making solar power depletion grow, solar energy is emerging as a viable accessible and economically viable for both commercial A alternative to existing energy sources. Solar energy and residential use. Additionally, he actively shapes is plentiful, ecologically beneficial, and becoming more industry standards and advocates for policies that support cost-competitive with other sources of electricity. renewable energy adoption, collaborating closely with governments and global organizations. Photovoltaic (PV) cells turn sunlight directly into electricity, whereas solar thermal systems use the sun's heat His accomplishments also include creating jobs and for water and space heating or create steam to power developing a competent workforce, ensuring that local turbines. With ongoing technology improvements and talent is prepared to flourish in the renewable energy increasing usage, solar power has enormous potential to industry. He believes that his efforts will promote the fulfill the world's expanding energy demands while region's sustainable growth and innovation. reducing greenhouse gas emissions. Here are some interview highlights: And contributing to the solar energy system, Ziad Hanania propels his professional journey with a passion for Can you provide a brief overview of your professional renewable energy, inspired by his father, a pioneer in the journey and your company’s contribution to the solar energy sector. Following in his footsteps, he dedicated business world? his career to transforming the energy landscape in the Middle East. My professional journey began with a deep-rooted passion for renewable energy and a vision to transform the energy As CEO of Hanania Investment Group, he has led the landscape in the Middle East. I embarked on this path family firm to tremendous expansion and diversification, inspired by my father, who was a pioneer in the solar positioning it as a pioneer in sustainable energy solutions. energy sector. Following in his footsteps, I have focused on He has increased the product options to include solar water expanding and diversifying our family business, Hanania heaters, smart hybrid solar inverters, and lithium solar Investment Group, into a leader in sustainable energy battery storage systems, as well as expanding the reach solutions. beyond Jordan to worldwide markets. Since taking the helm, I have steered the company through Ziad is dedicated not just to business success but also to significant growth phases, from enhancing our product social and environmental responsibility. Hanania offerings—such as solar water heaters, smart hybrid solar Investment Group has made significant contributions to the inverters, and lithium solar battery storage systems—to 40 May, 2024 www.insightssuccess.com

43. “Our efforts are not limited to commercial success; we are deeply committed to social and environmental responsibilities.” markets. Our efforts are not limited to commercial success; inspiration throughout my career. His pioneering spirit in we are deeply committed to social and environmental the solar energy industry began in 1967, when he responsibilities. established his first solar water heating manufacturing plant in Bethlehem. Hanania Investment Group has made substantial contributions to the business world, particularly in This venture marked the beginning of a significant shift, not advancing renewable energy solutions across the Middle only in our family's destiny but also in the regional East. Our core contribution lies in our commitment to approach to energy solutions. By 1973, he had expanded his sustainability and innovation, specifically through the entrepreneurial efforts to Jordan, establishing a business development and dissemination of solar energy dedicated to solar water heating systems. His endeavors led technologies. We have played a pivotal role in transforming to the HANANIA family name becoming synonymous with the regional energy landscape by making solar power innovation and quality in the solar business, eventually accessible and economically viable for both commercial making it one of the largest manufacturers in the region. and residential use. Growing up under his influence, I was imbued with a deep Our efforts extend beyond merely supplying products; we respect for the sustainability and impact of the solar energy are actively involved in shaping industry standards and industry. This legacy of innovation and dedication was a advocating for policies that support renewable energy constant presence in my life, shaping my own values and adoption. By working closely with governments and aspirations. international bodies, we help to create a regulatory environment that facilitates the transition to a greener Inspired by his journey, I have strived to instill the same economy. dedication in my son, nurturing his involvement in our family business. My aim is not only to preserve the legacy Additionally, Hanania Investment Group contributes to my father built but also to expand it, pushing forward with economic growth by creating jobs and fostering a skilled new innovations and sustainable practices. workforce. We invest heavily in training and development, ensuring that local talents are equipped with the knowledge Can you share a personal leadership philosophy or and skills needed to excel in the high-tech world of guiding principles that have contributed to your and renewable energy. This not only supports individual career your company’s success? growth but also boosts the overall competency of the workforce in our region. My leadership philosophy is rooted in the belief that true leadership is about fostering an environment of Who has been your greatest source of inspiration in collaboration, innovation, and sustainability. At Hanania your career, and why? Investment Group (H.I.G.), we operate under the guiding principle of empowering each individual; we harness a My father has undoubtedly been my greatest source of collective power that drives us forward. 41 May, 2024 www.insightssuccess.com

44. I am a firm advocate for proactive, rather than reactive, Could you highlight a few key milestones or leadership. This means anticipating future challenges and achievements that you are particularly proud of? opportunities in the renewable energy sector and preparing our team to tackle them head-on. By staying ahead of At Hanania Investment Group, we approach each project industry trends, we not only adapt to changes but often lead with a deep sense of commitment and importance, the charge in setting new standards. regardless of its size or location. We believe every initiative has the potential to make a significant difference. Moreover, integrity and transparency form the cornerstones of our operations. We believe in being honest and open in While we value all our projects, certain milestones stand our dealings, both within the company and with our clients. out for their profound impact on the community. We take This builds trust and reliability, which are essential for particular pride in our major projects involving long-term success in a field as dynamic and significant as governmental solar energy initiatives, healthcare facilities, the renewable solar energy sector. and humanitarian installations in refugee camps, as well as religious sites including mosques and churches. Finally, commitment to sustainability is not just part of our business model; it is the essence of it. As a leader in the These projects are not just business ventures; they are renewable energy industry, I feel it is our responsibility to opportunities to positively affect the lives of large groups of promote practices that protect and preserve the environment people, enhancing their day-to-day experiences and for future generations. This commitment is reflected in ensuring their access to essential services. For instance, our every project we undertake and every innovation we pursue work in hospitals has helped healthcare facilities maintain at H.I.G. critical operations with reliable, clean energy, thereby improving health outcomes. Every leader faces challenges. What are some significant challenges you’ve encountered in your career, and how Similarly, our projects in refugee camps have provided did you overcome them? much-needed power solutions in challenging environments, offering a semblance of normalcy and security to those in Throughout my career, I’ve faced several significant dire circumstances. challenges, each serving as a crucial learning point and opportunity for growth. One of the most persistent The impact of these projects extends beyond the immediate challenges has been the technological adaptation required to benefits of solar energy, fostering community, solidarity, stay at the forefront of the solar energy industry. and resilience. They are a testament to the power of renewable energy to transform lives, and they fill our team The rapid pace of technological change means that staying with a sense of pride and accomplishment, knowing that we updated is crucial but challenging. To address this, we are contributing to something much larger than ourselves. committed to continuous learning and innovation. This These milestones underscore our commitment to enhancing proactive approach has allowed us to integrate cutting-edge quality of life through sustainable energy solutions, and technologies into our solutions and offer advanced, they continue to inspire our efforts across all areas of our efficient, and cost-effective products to our clients. business. Market fluctuations have also posed challenges, especially What advice would you offer to emerging business with the varying demand for solar energy solutions leaders striving to make a positive impact in the Middle influenced by economic conditions and fuel prices. We East? responded by diversifying our business model to include a range of renewable energy solutions and by expanding our For emerging leaders aiming to make a significant impact in market presence across different regions to stabilize the Middle East, my advice centers on three key pillars: revenue streams and reduce risk. vision, resilience, and community engagement. In facing these challenges, my guiding principle has always • Vision: Begin with a clear, ambitious vision. This been to remain flexible and adaptive while staying true to vision should not only aim for commercial success but our core mission of promoting sustainable energy solutions. also seek to address a societal or environmental need By embracing challenges as opportunities to innovate and within the region. In the Middle East, where we face improve, I have steered our company through various unique challenges and opportunities, the ability to obstacles, positioning Hanania Investment Group as one of envision a better future is crucial. Think long-term and the pioneers in the renewable energy sector. beyond conventional boundaries, innovation is born from daring to see what others don’t. 42 May, 2024 www.insightssuccess.com

45. • Resilience: The path to making a substantial impact is • Sustainability Initiatives: As leaders in renewable fraught with challenges, particularly in a dynamic and energy, we will continue to champion sustainability complex region like ours. Economic fluctuations, initiatives, not just internally but across the industry regulatory changes, and societal expectations can pose and beyond. Our goal is to set benchmarks for obstacles. Resilience is not just about enduring but sustainable practices and to inspire other companies also about adapting creatively to these challenges. and industries to follow suit. Learn from each setback and use it as a stepping stone toward your goals. By staying committed to these strategic areas, we are confident in our ability to not only adapt to the upcoming • Community Engagement: No business operates in a changes in the Middle East’s business landscape but also to vacuum. Engaging with local communities is drive some of those changes, leading the way towards a essential. Understand their needs, values, and more sustainable and prosperous future. aspirations. This engagement should be a core part of your strategy, not an afterthought. When the Can you provide a glimpse into your future endeavors community thrives, so does your business. and projects that our readers can look forward to? Additionally, foster a culture within your organization that values ethical practices and social responsibility. At Hanania Investment Group, we are thrilled to embark on This builds trust and long-lasting relationships. several ambitious projects that will further cement our position as a leader in renewable energy solutions in the Lastly, never underestimate the power of mentorship. Seek Middle East. A key development readers can eagerly guidance from those who have walked this path before you anticipate is the launch of our brand-new, state-of-the-art and, in turn, offer your experiences to others. Leadership is manufacturing and assembly facility in Jordan. This facility as much about learning as it is about guiding. represents a significant leap forward in our capabilities, enabling us to produce top-quality solar water heaters, Where do you see the business landscape in the Middle which have been a cornerstone of our product line. East heading in the next 5–10 years, and how do you plan to stay at the forefront of these developments? Furthermore, in alignment with our commitment to innovation and sustainability, the new facility will also The business landscape in the Middle East is poised for focus on the production of cutting-edge Smart Hybrid Solar transformative growth and innovation over the next 5–10 Inverters and Lithium-Ion Solar Battery Packs. These years, particularly in sectors like technology, renewable products are designed to provide more efficient, reliable, energy, and sustainable development. This region has begun and sustainable energy solutions, empowering our to diversify its economies significantly, reducing customers to harness the full potential of solar energy with dependency on oil revenues and investing in sustainable greater independence from traditional power grids. infrastructure and digital technologies. Additionally, we are excited to introduce our Solar Air In the realm of renewable energy, we anticipate a surge in Conditioning units, which represent a groundbreaking step the adoption of clean energy solutions, driven by both in using solar energy to provide eco-friendly, cost-effective environmental concerns and economic incentives. cooling and heating solutions. This development is Governments across the region are setting ambitious particularly significant for our region, given the climate and sustainability targets, which opens up expansive the increasing demand for energy-efficient cooling and opportunities for innovation and investment in green heating options. technologies. These projects are just a glimpse into the future endeavors At Hanania Investment Group, we plan to stay at the at Hanania Investment Group. Each step we take is aimed at forefront of these developments through several strategic enhancing our product offerings, optimizing our initiatives: environmental impact, and providing sustainable, innovative solutions that meet the needs of our customers • Innovation and Research: We are continuously and contribute to global environmental goals. investing in research and development to improve the efficiency and accessibility of our solar energy solutions. By pioneering new technologies and enhancing existing ones, we aim to meet the evolving needs of our markets and maintain a competitive edge. 43 May, 2024 www.insightssuccess.com

46. Not all those who Wander are lost. - J.R.R. Tolkien

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