The Most Influential Leaders in Digital Transformation, 2023

www.insightssuccess.com Vol: 11 Issue: 06 Year: 2023 The Most Influential Leaders in DIGITAL Transformation, 2023 Know-How How is Technology Enhancing the Fundamentals of Businesses? Tech-Drive Leveraging The Aspects of AI Corey Glickman Sustainability & Design Thought Leader From Thought to Action An Interview with Corey Corey Corey Glickman about His Sustainable Evolu?on

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A Passion to Transcend Perpetual Enrichments s the world hurtles into the digital age, common passion for the transformative power of technology's power to shape our lives and our technology. A future is more profound than ever before. In this rapidly evolving landscape, visionary leaders are the true In this edition, you'll explore the stories of these influential architects of transformation. Their ideas, innovations, and leaders, learn from their experiences, and gain a deeper insights propel the tech industry forward and inspire us all. understanding of the profound shifts occurring in the tech Insights Success recognizes the pivotal role played by these world. As the tech industry charts a path to a more leaders, and with great pleasure, it presents to you "The connected, efficient, and sustainable future, we invite you to Most Influential Leaders in Digital Transformation, join us in celebrating and learning from these remarkable individuals who are shaping the world of tomorrow. 2023." In a world abuzz with ceaseless innovation, these ten We hope this edition of Insights Success serves as a source individuals stand out as beacons of inspiration, guiding the of inspiration and a testament to the incredible strides being tech industry towards uncharted horizons. From made in the tech sector. The world is changing, and these groundbreaking AI advancements to sustainable tech ten leaders are at the forefront of this revolution. So, solutions, these leaders are reshaping the very fabric of our without further ado, let's embark on a journey to discover future. the visionaries guiding the tech industry into the future. This edition is a tribute to their relentless dedication and profound impact. Within these pages, you'll delve into the profound wisdom of these tech titans, gleaning insights into their journey, vision, and the groundbreaking technologies they champion. Our team has meticulously curated this list, considering not Editor’s Editor’s just their accomplishments in the tech realm but also their commitment to ethical tech practices, diversity, and Henry Thomson N o t e N o t e sustainability. We believe that responsible leadership is the true hallmark of progress. From the brilliant minds behind innovative startups to the seasoned veterans steering tech giants, our list represents a diverse spectrum of leadership. They come from different backgrounds, experiences, and expertise but share a

C o v e r S t o r y 08 From Thought to Action An Interview with Corey Glickman about His Sustainable Evolu?on A r t i c l e s Know-How How is Technology Enhancing the Fundamentals 18 of Businesses? Tech-Drive Leveraging The Aspects of AI 22

Editor-in-Chief Merry D'Souza Deputy Editor Executive Editor Assistant Editors Henry Thomson Jenny Fernandes Lusy Jameson Art & Design Director Associate Designer Visualizer David King Rosy Scott Angela Ruskin Senior Sales Managers Business Development Manager Bruno Alves, Damian Mathew Irvin Wilson Marketing Manager Sales Executives Featuring Company Brief James M. Luke A. Corey Glickman Infosys Corey has over 35 years of experience in industry consulting, Sustainability and Technical Head Business Development Executives infosys.com providing advice on technology and business. Design Thought Leader Jacob Smile Simon, Tom John is experienced in IT Management with a demonstrated Qinvest LLC John Mankarios strong experience in Microsoft Infrastructure, Cloud adoption, Technical Specialist Digital Marketing Manager qinvest.com Vice President and Digital transformation and strategy. Dominique T. Irvin Wilson Kareem is an experienced Human Resources Lead, with a The London Institute of Kareem Refaay demonstrated history of working in the banking industry and he Research Analyst SME-SMO Executive Banking & Finance Managing Director is skilled in Business Planning, Sales, Training Delivery, MENA and GULF libf.ac.uk Frank Adams Steve Rodrigues Management, and Business Relationship Management. Sudarsan is an entrepreneurial-spirited, pioneering technologist Sudarsan KeepFlying who has has a passion for technology-led services, focusing on Lakshmikumar Database Management Technology Consultant Circulation Manager keepflying.aero Co-founder and Chief transformative solutions, digital services design, and product Stella Andrew David Stokes Robert Brown Technology Officer design. Susana Correia Susana has over 20 years of experience and at LinkedIn, she sales@insightssuccess.com LinkedIn Regional leader (Staffing provides innovative solutions for her customers and partners November, 2023 and Scaled)-LinkedIn linkedin.com using her expertise in AI and tech. Talent Solutions MENA Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess We are also available on : Copyright © 2023 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

From Thought to Action An Interview with Corey Glickman about His Sustainable Evolu?on Corey Glickman Sustainability & Design Thought Leader C Cover Story

The Most Influen?al Leaders in Digital Transforma?on, 2023 isionary leadership spearheads transformative Take “Power of Ten” for instance, a creation that Corey Glickman change in a world where businesses and transcended mere design. These trailblazers harnessed V organizations are exploring the use of tried and design to elucidate concepts like the enormity of scale. Be it true and new technologies and ideas to create a more “Mathematica” or navigating the intricacies of Cold War sustainable future. This means finding ways to reduce their politics. environmental impact while creating new products and services that benefit society. Over four decades, Corey has donned various hats—visual designer, technology designer, business designer, author, Corey Glickman is a leader who has the foresight to see the and policy creator. His legacy isn't just industry-leading potential of new technologies and ideas, and the courage to digital transformation and sustainability through applied implement them benefitting society. He is not afraid to take systems design engineering. It's about the passion that risks and is willing to challenge the status quo—a step ignited this journey. “Design isn't just a job. It's a means to towards a greener future. shape the world.” He stands as a Sustainability & Design Thought Leader, Eco-Centric Commitments renowned for partnering with high-profile organizations and institutions to drive impactful advancements. Corey's To make sustainability practical, Corey uses a perspective journey has been nothing short of remarkable. Named that's enlightening and relatable. “Sustainability is a among the top 100 influential designers of the decade, his complex relationship ecosystem and we can think of it in authorship of the award-winning bestseller ‘Practical three key aspects: Environment, Social and Governance.” Sustainability: Circular Economy, Smarter Spaces and Happier Humans’ showcases unparalleled expertise in Elaborating on the trio of ESG pillars, “E stands for uncovering that 50% of sustainability goals can be solved in Environment, encompassing the harmony between nature 5 years and achieve a return on investment in 1 to 3 years. and progress. S represents Social, delving into the people- centric dimensions of sustainability. G symbolizes With a claim like that, let’s delve into Corey's journey—a Governance, the framework that steers responsible testament to pioneering spirit and dedication to continuing actions.” to carve pathways in ESG and sustainability! In today's world, businesses find themselves at a crossroads, Rising with Purpose transitioning toward a greener economy. Corey concisely captures the challenge, stating, “Supply chains must evolve In the world of transformative industry advancements, into circulytic models. We now grasp the finiteness of Corey stands as a recognized change catalyst and visionary. resources and the repercussions of waste.” With a knack for forging high-profile partnerships and assuming leadership roles, he has left an indelible mark. Amidst this transformation, the role of consumers gains the But this journey isn't just about accomplishments—it's spotlight. “Consumers are the bedrock of market viability.” about a lifelong passion. “In this era, they view sustainability as the defining cause of their time.” It's a sentiment that echoes the growing “I always knew that I would be a designer,” Corey reflects consciousness among people of all walks of life. with a sense of purpose. To him, design isn't just about aesthetics—it's a scientific process. It's about keen Yet, this journey isn't a solitary one for businesses. They observation, crafting hypotheses and putting them to the face the twin task of adhering to global regulations while test. nurturing the dream of a resilient sustainable economy. “I carve paths for businesses to embark on this Corporate culture, a tapestry of Throughout the years, Corey's heroes have guided this path. transformation. I engineer solutions meant to scale across aspira?onal goals, governance, Raymond Loewy, Charles and Ray Eames aren't just enterprises, utilizing present and future technologies and funding and support, ignites names—they're inspirations. They saw design as a solution, business paradigms. This includes both public and private a way to unravel complex problems. “Innovative use of new partnerships.” impact. materials, communicating intricate concepts for society, business and culture—they did it all.” The strength of a project lies in a smooth transition of policy intricacies into tangible solutions. C

It's a role that transforms lofty ideals into concrete steps, for them.” His engagements span a spectrum of high-level making sustainability not just a buzzword, but a palpable interactions. “From C-Suite executives and CSOs to reality. Sustainable Procurement officers, CTOs and product owners, this is the nexus of transformation,” he explains. From Bytes to Green Initiatives His influence reaches far and wide with an award-winning Sustainable transformations are guided by the Sustainable book titled “Practical Sustainability: Circular Commerce, Development Goals (SDGs). As he eloquently puts it, “I use Smarter Spaces and Happier Humans,” contains insights the SDGs as guideposts, crafting a roadmap by aligning that disseminate actionable knowledge and encapsulates businesses' aspirations and timelines.” industry-specific whitepapers. His approach to business entities takes shape through six “I’m a featured speaker at top industry forums and pivotal points, seamlessly intertwined to create a roundtables,” and serves in advisory roles in various sustainable fabric. He lays them out with clarity: “First, sectors. “Governments, public/private partnerships, businesses need to form a sustainability strategy, the academic institutions—I'm a trusted advisor and proactive bedrock of change. Next, this strategy aligns with the collaborator.” economic plan, because sustainable aspirations must be economically viable.” Glickman uses a roadmap to traverse Data Management, Sustainable Finance, Technology (physical, digital, This journey continues, with both tangible and digital quantum) and Cultural Adoption. “It's a sequence that assets. “Physical and digital assets are like the two sides of paves the way for transformation and makes executive a coin. Both need to be assessed for their sustainability ambitions a reality at the grassroots level.” impact.” He delves further, emphasizing the significance of businesses' supply chains. “A sustainable transformation This journey isn't theoretical—it's grounded in tangible isn't isolated; it extends through the supply chain, an progress. “Proof of concepts validate the path, while ecosystem of shared goals.” outcome-based contracts ensure accountability.” “Creating a strategy to neutralize carbon footprint is Igniting the Eco-Spark pivotal,” he emphasizes. Then comes the aspect of cultural adoption, driven through Organizational Change Corey is a seasoned problem-solver and has honed a Management (OCM). powerful strategy for driving change. “It starts with setting a crystal-clear problem statement.” With a firm grasp on Amidst these strategies, economics play the defining role, the challenge, he then takes a leap into the future. “I “Sustainability transformations in businesses must align visualize what a solution should resemble.” with economic feasibility. It's a symbiotic relationship that should be traceable through central enterprise systems.” Envisioning isn't enough—solutions must be robust. “Every solution must tackle three facets: Technical Feasibility, The cornerstone of this methodology lies in digital Business Economic Viability and User Desirability.” His technologies. Corey resonates with conviction, stating, secret weapon? A dynamic blend of design thinking and “Digital tech is the cornerstone, binding all aspects of agile methodologies. transformation. Think of GreenIT and IoT as catalysts, making operations greener and more efficient. “Throughout the journey, constraints will emerge – be it Visualizations through dashboards and digital twins bring time, resources, or finances.” But, as he notes, these transparency, while data analytics powered by generative challenges sharpen design. “Like the Marines, we Embedding Design Thinking within, AI offer insights that steer the ship.” improvise, adapt and overcome.” It's a mindset that refines solutions, even in the face of adversity. the triad of technology, business and Echoes of Change users unleashes the poten?al for “A solution's survival hinges on a robust narrative.” It's this Corey has mastered the art of translating visions into narrative that guides the design process, ensuring a enterprise-scale solu?ons. tangible results. As he aptly puts it, “I map stakeholder solution's resilience. And, if necessary, pivoting to stay personas to their dreams, goals and what defines success aligned with the narrative. C

His strategy doesn't end with design—success metrics are Mentors fuel growth, while training and learning are Culture's Compass imperative. Furthermore, constraints become catalysts for relentless companions. “Team cohesion is paramount. Daily innovation. “Constraints, when timeboxed and backed by stand-ups synchronize efforts, while design and power “It's both top-down from the board and C- KPIs, drive stellar design,” Corey concludes. programming turbocharge output.” All this is tied together Suite and bottoms-up, with each person and by a digitalization backbone. resource pivotal. Corporate culture, a Designing Tomorrow tapestry of aspirational goals, governance, Innovate Green, Innovate Gold funding and support—ignites impact.” In the realm of innovation, Corey shines as a master of design thinking, transforming complexity into clarity. Glickman is an advocate for perpetual growth navigating Corey’s insight: “Just as data's worth “Design thinking mirrors the scientific method: observe, career ascent with a shrewd strategy. “Tying learning to mirrors input, culture follows suit—'Genius hypothesize, test.” This approach not only harmonizes career KPIs,” he stresses, ensures upward momentum. Tech in equals Genius out,’ and 'Garbage in diverse stakeholders but also empowers them with a partnerships open doorways, with training and certifications equals Garbage out’.” common language, forming the bedrock of collaboration. as passports. “Design tools wield power,” alongside coding prowess.” From Algorithms to Altruism Design is about orchestrating components for a desired outcome. “Embedding Design Thinking within the triad of “Blogging and vlogging amplify influence, while industry In the realm of technology and technology, business and users unleashes the potential for events sculpt networking avenues.” Corey champions sustainability, we need dual lenses—digital enterprise-scale solutions.” immersive learning too. “Living lab environments spark and physical. “Generative AI propels the innovation.” digital lens, fostering a skilled workforce for “Transitioning businesses to sustainability demands a tech solutions.” His focus sharpens on structured approach.” Design Thinking provides the His secret? “Peer groups bolster insights.” The crux lies in “tough tech,” the realm of intricate science- scaffold–from observation to scaling–for this intricate aspiration, “Challenges fuel evolution.” It's a roadmap for driven engineering. ecosystem. career excellence that he champions with unwavering fervour. The reality: “An EV's heart lies not just From Numbers to Nature software, but in battery sciences.” Digital Metamorphosis Economics forms an unyielding truth, where Navigating the complexities of data collection takes finesse. climate tech requires manufacturing and “Data collection can be a maze,” ranging from spreadsheets Corey is a sustainability pioneer unveiling a blueprint to mining, resulting in GHG emissions. to IoT streams. “Data's value blooms when nestled in the expedite transformation. “Speed is paramount; waiting until “Energy transition is paramount.” The key digital enterprise backbone.” 2050 is no option,” he underscores. With a rich history as will be offsetting the expense of innovation the head of sustainability & design at a global IT giant, the through reinsurance modeling. “Even with generative AI, expert interpretation ensures company already achieved carbon net neutrality by 2020. impact measurement and thwarts greenwashing.” We can “Practical Sustainability is our beacon.” The formula: Blueprinting Change streamline the process using sustainability clouds, optimize assets, renewable energy and CSR initiatives. harnessing renewable energy and trimming data fat to Three principles: “Speed, Global Just reduce footprint. A striking example emerges in data handling. Transition, and harnessing existing “Sustainability clouds running on renewables are on the technologies will drive acceleration.” “From identifying vital data to acting upon it, a cycle rise,” he acknowledges. However, existing enterprise unfolds: Collect, Store, Visualize, Act, Measure, Report, backbones need sustainability integration. “Global policies and localized solutions Adjust.” unite Norway to Africa.” It's a vision that “We canleverage strategies to bridge the old and new, resonates on both global and local scales, Sustainability + Digital minimizing tech debt.” Gradual GHG reduction driving change with urgency and commitments harmonize with backbone evolution. He adaptability. “Core to success is a cross- functional team.” Design claims, “In just 3 years, a remarkable 8% reduction in thinking and agile frameworks anchor this powerhouse. He carbon footprint with an enabled digital core is 50% of sustainability goals can be knows: “Collaboration tools supercharge synergy.” achievable.” In the realm of sustainability, Corey believes Workshops, hackathons and even physical co-locations in a quicker, brighter future, demonstrating that action today solved in 5 years and achieve a return amplify innovation's pulse. is the true change-maker. on investment in 1 to 3 years. C

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Know-How How is Technology Enhancing the Fundamentalsof Businesses? n the modern world, technology is ubiquitous and an integral part of our daily lives. It has permeated every aspect of society, including the way businesses operate. From small startups I to multinational corporations, technology has revolutionized how companies conduct their operations, interact with customers, and make decisions. In this article, we will explore how technology is enhancing the fundamentals of businesses and how it is shaping the future of commerce. Digital Transformation Digital transformation is the process by which businesses leverage technology to reshape their operations and services. It involves integrating digital technologies into all aspects of a business, fundamentally changing how it operates and delivers value to customers. This transformation has become a critical necessity for companies to remain competitive and relevant in today's fast-paced business landscape. One of the key elements of digital transformation is the adoption of cloud computing. Cloud technology enables businesses to store and access data remotely, offering increased flexibility, scalability, and cost-efficiency. Data Analytics Data is often referred to as the "new oil" in the digital age, and businesses that harness it effectively gain a significant competitive advantage. With the aid of technology, companies can collect, store, and analyze vast amounts of data to gain insights that inform their decision-making processes. Data analytics tools and artificial intelligence algorithms are making it easier to mine this wealth of information. By using data analytics, businesses can better understand customer behavior, market trends, and their own performance metrics. They can make data-driven decisions that enhance customer experiences, streamline operations, and optimize resource allocation. In essence, data analytics is revolutionizing the way businesses make strategic decisions and is improving their overall effectiveness. E-commerce and Online Presence The advent of the internet and technology has transformed the way businesses reach their customers. E-commerce has become a cornerstone of many business models, enabling companies to expand their reach and access a global customer base. Online marketplaces, websites, and social media platforms have become critical tools for businesses to establish and maintain an online presence. November 2023 | 18 | www.insightssuccess.com November 2023 | 19 | www.insightssuccess.com

This shift to online commerce has allowed businesses to tools like RFID (Radio-Frequency Identification), GPS reduce physical space requirements and operational costs tracking, and data analytics, businesses can gain real-time associated with brick-and-mortar stores. Furthermore, visibility into their supply chains. This enables them to technology has enhanced the fundamentals of businesses by optimize inventory levels, reduce lead times, and respond to facilitating personalized marketing and improving customer market demand more quickly. engagement through targeted advertising, recommendation systems, and social media interactions. Moreover, blockchain technology is being used to enhance transparency and traceability in supply chains. This has Automation and Robotics significant implications for industries where product authenticity and origin are crucial, such as food and Automation, powered by technology, has been a game- pharmaceuticals. changer in various industries. From manufacturing to customer service, businesses are implementing automation Customer Relationship Management (CRM) and robotics to increase efficiency, reduce errors, and cut labor costs. This not only improves productivity but also Technology has transformed customer relationship enables employees to focus on higher-value tasks that management by providing businesses with powerful tools to require creativity and problem-solving. track and manage customer interactions. CRM software allows companies to maintain detailed records of customer In manufacturing, robotics and automation have resulted in interactions, which can be used to tailor marketing efforts, increased production speeds and product consistency. In improve customer service, and increase customer retention. customer service, chatbots and virtual assistants can provide immediate responses to customer inquiries, enhancing CRM systems not only help businesses gather information customer satisfaction and reducing response times. about their customers but also enable them to automate many routine customer service tasks. This results in Automation is transforming businesses by increasing their improved customer experiences and more effective competitiveness and enabling them to scale their operations customer engagement strategies. with greater ease. The End Note Remote Work and Collaboration The COVID-19 pandemic accelerated the adoption of Technology is at the heart of modern business operations, remote work, and technology played a pivotal role in reshaping the fundamentals of how companies operate, making this transition seamless. Many businesses have engage with customers, and make strategic decisions. embraced remote work, realizing that it not only ensures Digital transformation, data analytics, e-commerce, business continuity during crises but also offers benefits automation, remote work, supply chain management, and such as access to a broader talent pool and reduced office CRM systems are just a few examples of how technology is space costs. enhancing businesses. Technology tools like video conferencing, project As technology continues to advance, its role in business management software, and cloud-based collaboration will only become more pronounced. Companies that platforms have enabled employees to work together leverage these technological advancements to their effectively from different locations. This shift has changed advantage will be better positioned to adapt to changing the fundamentals of businesses by emphasizing the market conditions, improve efficiency, and enhance importance of flexibility and work-life balance, ultimately customer experiences. leading to higher job satisfaction and retention rates. Supply Chain Management Technology has revolutionized supply chain management, making it more efficient and responsive. With the help of November 2023 | 20 | www.insightssuccess.com

Tech-Drive Leveraging Leveraging The Aspects The Aspects of AI of AI rtificial Intelligence (AI) has become an integral risk assessment, and algorithmic trading. In marketing, part of our daily lives, revolutionizing industries machine learning algorithms power recommendation A and driving technological advancements. From systems, personalizing user experiences and increasing self-driving cars to virtual personal assistants, AI has engagement. permeated almost every aspect of modern society. Leveraging the various aspects of AI has the potential to One of the key strengths of machine learning is its ability to transform the way we work, interact, and innovate. In this handle massive datasets and extract valuable insights. By article, we will explore the different facets of AI and how leveraging machine learning models, businesses can gain a they can be harnessed to bring about positive changes in our competitive edge, optimize operations, and make data- world. driven decisions. Furthermore, the adaptability of machine learning algorithms makes them a powerful tool for Machine Learning: The Foundation of AI automating repetitive tasks and enhancing productivity. Machine learning is one of the foundational aspects of AI. Natural Language Processing: Transforming It's a subset of AI that enables systems to learn from data Communication and improve their performance over time. This technology has seen significant applications in various domains. In Natural Language Processing (NLP) is another crucial healthcare, machine learning is used to analyze medical aspect of AI, focusing on the interaction between humans data, make accurate diagnoses, and even predict disease and machines through natural language. outbreaks. In finance, it is employed for fraud detection, NLP enables machines to understand, interpret, and November 2023 | 22 | www.insightssuccess.com November 2023 | 23 | www.insightssuccess.com

generate human language, making it a game-changer in companionship to patients. In logistics, drones and various fields. autonomous vehicles use AI to optimize routes and make deliveries. In customer service, chatbots and virtual assistants are powered by NLP to provide instant support and resolve The potential for AI-powered robots and automation goes customer queries. Translation services are benefiting from beyond these examples. They can be used in agriculture for NLP, making communication between people who speak precision farming, in construction for heavy lifting and different languages easier. In content creation, AI-driven dangerous tasks, and even in the home for tasks like tools are helping writers generate high-quality content cleaning and maintenance. quickly. This aspect of AI is not only transforming communication but also enhancing accessibility, making Ethical Considerations: The Human Element in AI information more widely available. While the potential benefits of AI are immense, it's essential Computer Vision: Seeing Beyond the Eye to consider the ethical aspects. As we leverage AI's capabilities, we must also address issues like bias in Computer vision is the branch of AI that empowers algorithms, data privacy, and the potential for job computers to interpret and understand visual information displacement. It's crucial to ensure that AI is developed and from the world. It has applications ranging from facial used responsibly, with transparency and fairness in mind. recognition to autonomous vehicles. For instance, self- driving cars rely heavily on computer vision to navigate and To address these concerns, governments, businesses, and AI avoid obstacles. developers need to collaborate to create guidelines and regulations that promote ethical AI practices. Ensuring that In the healthcare sector, computer vision is used for medical AI technologies are used to benefit society as a whole is a image analysis, helping doctors make accurate diagnoses collective responsibility. and treatment plans. In manufacturing, it assists with quality control by identifying defects in products. The retail In conclusion, AI is a multifaceted technology that has the industry benefits from computer vision in inventory potential to transform industries and improve the quality of management and cashier-less checkout systems, where our lives. By leveraging the various aspects of AI, we can cameras track items selected by customers and streamline processes, enhance communication, and make automatically charge their accounts. more informed decisions. However, it's imperative that we do so with ethical considerations in mind, striving for a Leveraging computer vision is not limited to large future where AI benefits all of humanity. As AI continues to corporations. Small businesses can employ this technology evolve, it will offer us even more opportunities to innovate for tasks like inventory management, security, and even and improve our world. social media marketing, where image recognition can identify brand logos and track the reach of marketing campaigns. Robotics and Automation: AI in the Physical World Robotics and automation are closely tied to AI and are instrumental in streamlining physical processes. From manufacturing lines to healthcare, AI-driven robots and automation systems are revolutionizing the way work is done. In manufacturing, robots equipped with AI can assemble products with precision and speed, reducing errors and increasing efficiency. In healthcare, robots assist with surgery, deliver medications, and even provide November 2023 | 24 | www.insightssuccess.com

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The Most Influential Leaders in Digital Transformation, 2023

The Most Influential Leaders in Digital Transformation, 2023

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