Most Leading Home Care Service Providers to Know in 2023V2 1

1. February Issue : 05 2023 Personalized Care Home Care: Essentializing the Adult's Care & Comfort Preventive Measures E?ective Strategies Revolutionizing the Home Healthcare Sector Mo Leading Home Care Service Providers to Know in 2023 Mohammed Lalji Founder and Director PBL Care PBL Ce Exceptional Proficiency in Quality Senior Care

2. Where Caring Comes to You

4. Editor’s Note

5. Supporting Family How Home Care Services Can Provide Relief Caregivers: amily caregiving can be a rewarding experience, but F balance their caregiving duties with their own work and personal responsibilities, which can lead to stress, burnout and even physical illness. Home care services can provide much-needed relief and support for family caregivers, allowing them to take a break while ensuring that their loved ones receive the care they need. taken on time and in the correct dosage. In addition to providing relief for family caregivers, home care services can also help improve the quality of care for their loved ones. Home care providers are trained to provide personalized care that meets their loved one's unique needs and preferences, which can be difficult for family caregivers to manage on their own. They can also assess the home for safety hazards and make recommendations for modifications or equipment that can help prevent falls and other accidents. it can also be physically and emotionally exhausting. Many family caregivers struggle to One way in which home care services can support family caregivers is through respite care. Respite care provides temporary relief for family caregivers by allowing a trained home care provider to take over caregiving duties for a few hours or even a few days. During this time, the family caregiver can rest, recharge and take care of their own needs, knowing that their loved one is in good hands. In conclusion, home care services can provide invaluable support and relief for family caregivers, allowing them to take care of their own needs while ensuring that their loved ones receive the best possible care. Insights Care's new edition, Most Leading Home Care Service Providers to Know in 2023 recognizes the Home Care service providers that help individuals needing assistance with daily activities and help them maintain their independence and quality of life in their own homes. Home care providers can also assist with personal care tasks such as bathing, dressing and grooming, which can be physically demanding and time-consuming for family caregivers. Additionally, home care providers can help with medication management, ensuring that medications are Hope you have an amazing read! - Pooja Shah

6. Cover Story 08 PBL Care Excep?onal Proficiency in Quality Senior Care Contents

7. 18 26 Beyond Scale FZC Nutri?on and Healthy Lifestyle Live-in-Care Direct Taking a Lead Towards Mindful An Alterna?ve Care Solu?on for the Elderly 40 32 West Park Care in North & West Yorkshire Safehands Bridging the Healthcare Recruitment Gap with Compassion and Care Recruitment Enabling High Quality Home Care 36 22 Personalized Care Preventive Measures Articles Effec?ve Strategies, Revolu?onizing the Home Healthcare Sector Home Care: Essen?alizing the Adult's Care & Comfort

8. Editor-in-Chief Merry D'souza Senior Editor Anish Miller Managing Editor Pooja Shah Assisting Editor Saloni Agrawal Visualiser David King Art & Design Head Mrunalinee Deshmukh Co-designer Paul Belin Art & Picture Editor Sonia Raizada Business Development Manager Amy Jones Marketing Manager John Smith Business Development Executives Sarah Wilson, John Smith, Alex Vincent Sales Executives Kelli, Bill, Anna Technical Consultants David, Robert Assistant Technical Head Prachi Mokashi Technical Head Jacob Smile Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Renuka Kulkarni SME-SMO Executives Gemson Research Analyst Eric Smith Circulation Manager Tanaji Fartade sales@insightscare.com February, 2023 Contact Us: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - 302-319-9947 Email: info@insightscare.com For Subscription: www.insightscare.com Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027. Phone - India: 7410033802, 74100058552 Email: info@insightscare.com For Subscription: www.insightscare.com https://twitter.com/Insightscare Follow us on : www.facebook.com/InsightsCare/ We are also available on : Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

9. Featuring Person Company Description Athena Care Homes (UK) Ltd mathenacarehomes.co.uk Athena Care Homes (UK) Ltd strives to create excellent quality and homely environments with the highest standards of care, catering, activities and housekeeping. Mala Agarwal CEO Beyond Scale FZC is an evidence-backed lifestyle consultancy that is better equipped to support people in their health journey. Saumya Mishra Nutritionist Beyond Scale FZC gulfscales.net Care UK provides an impressive range of care services to older people from specialist care and support for people living with Alzheimer’s and other forms of dementia, respite care, nursing care and end of life care. Andrew Knight CEO Care UK careuk.com Live-in Care is an ideal solution for anybody that needs full-time care and wants to remain in the comfort of their homes. Jason Russell Founder Live-in Care liveincaredirect.org PBL Care is a a domiciliary care company based in Birmingham, with a focus on caring about your individual needs. Mohammed Lalji Founder PBL Care pblcare.com Safehands Recruitment supply staff into a range of different settings and organisations which include; Nursing Homes, Residential Homes, Day Centres, Specialist Schools and Colleges, Private Care Providers, Supported Living Settings, Hospitals and Charities. Safehands Recruitment safehandsrecruitment.co.uk Blaise Uzoegbo EA West Park Care westparkcare.co.uk West Park Care offers bespoke and person centred care directly into the homes of its clients. Tom Page CEO

10. Mohammed Lalji Founder and Director PBL Care

11. PBL Ce Exceptional Proficiency in Quality Senior Care PBL Care is also equipped to provide adult social care for those who are 18 plus, including medical condi?ons like physical disabili?es. In the case of older adults, the company is equipped to serve condi?ons like learning disabili?es, mental health issues, physical disabili?es, and several related.

12. Most Leading Home Care Service Providers to Know in 2023 ‘H H ome’ is perceived by senior adults as a place where they live in a peaceful environment independently. Caring for elderly patients can be tiring. On top of dealing with different illnesses and juggling multi-faceted care, in-home health providers also have to manage the expectations of the families they work for. care service providers to help the industry better. Notwithstanding the risk of competition that may arise, the PBL Care team believes in collaboration to make the healthcare industry better rather than competing with other service providers. Under the compassionate leadership of Mohammed Lalji, the Founder and Director of PBL Care, every care worker in the organization is professionally trained to deliver quality care. These care workers are passionately dedicated to developing meaningful relationships with the seniors. This sets PBL Care apart from other caregiving services. It takes a high level of commitment to ensure that care is administered professionally. The service client chooses should be respectful of their loved one and their family. With domiciliary care, the client’s needs are always put first, simply because you are one-to-one with the carer. Domiciliary care is preferred by many, in which the clients are cared for individually, allowing for a more bespoke and personalized level of care. The residential care homes are quite the opposite; it comes to mind when the home environment becomes unsafe, and the ratio of staff to residents is very low. Let’s learn more about PBL Care’s operations in delivering the modern needs of senior care efficiently. Serving Population in Diverse Areas PBL’s population demographics are highly dependent on the type of contract that it has and the areas that it must work in. At present, the company is currently working in Birmingham, alongside working in Coventry, Solicole and Sandwell. It will soon be expanding to Wolverhampton. Enabling a plethora of services that contribute to providing safety and comfort while improving and enhancing care for golden-aged people in the comfort of their own homes, PBL Care stands out as the leading organization that understands the importance of people regaining and maintaining control over their lives, with close to no requirement of external support. It has designed its services to support individual choices at every step of ageing. Unlike residential care homes, the company provides a viable alternative where senior adults could seek care in the comfort of their homes, no matter how intense their needs are. While inviting a carer inside the home could be stressful, expensive, and prone to several risks, PBL Care ensures that every individual is comfortable with the care, by observing all the necessary government protocols, working with highly qualified in- house professional carers, and using the right technologies to deliver efficiency. Since PBL Care has been highly rated by the NHS as a five- star company through the regulator CQC, people reach out to seek its services. However, the company doesn't intend to promise services that it may not be able to provide, depending on the capacity and staffing. However, PBL Care prides itself in having a smooth, respectable, and open culture within the industry. PBL is committed to providing safety and comfort to senior adults which is one of the core values of the company; that seniors must be able to live independently with utmost safety. More specifically, it ensures that its caregivers and staff can provide the best life at home without any threat to their safety measures. Today, PBL is empowering patients with holistic home care service and supporting healthcare companies to serve their patients and make the healthcare industry better, while satisfying all the regulatory policies in the home care sector. They are providing data and various support to other home

15. in general, PBL Care serves a wide range of communities, i.e., from the Asian community, the Afro-Caribbean community, and the English to the Irish community; together, they all make a family at PBL. However, with the support of technological advancements, the company is looking to provide more services, targeting several locations in the near future. A way to provide a safe and effec?ve service is by ensuring that consistent care is provided. This would mean having staff that will be consistent in their roles. In addition to serving senior adults, PBL Care is also equipped to provide adult social care for those who are 18 plus, including those with medical conditions like learning disabilities, mental health issues, physical disabilities and several related. Maintaining Transparency and Efficient Communication 
 PBL prides itself in having a smooth, respectable and open culture within the industry. There is a high level of transparency and streamlined communication that eases the operational flow, with each member being aware of others’ expectations and deliveries. mouth. But there is still a big gap in this matter. In addition, even when the staff is hired, there is no consistency as they would start their role and, after a few months, find it unsuitable for them. Speaking of communication, the patients at PBL can call its staff or any of its management team at any time of the day, for they are assured that someone will be available for them. They don’t feel like they are receiving a service, but rather consider themselves as part of a big family. This reflects a level of confidence, trust and reassurance that they have towards the company. To address this gap, the company has acquired a license to be able to recruit people from overseas. This method is rarely followed by other care providers in the industry. But this method works well and has helped the company stand out from the rest. In addition, PBL’s caregivers’ team also works in a structured and organized manner that helps identify an issue even before it arises. For instance, Power Bi is one of the systems that they use that displays how many times a week, a carer checked in five minutes late or the number of times a carer has reached five minutes early. This way, the company has the required resources, staff, software and team to mitigate risks efficiently. No conflict goes untapped when it comes to patient care. A way to provide a safe and effective service is by ensuring that consistent care is provided. This would mean having staff that will be consistent in their roles. PBL Care, by recruiting staff from overseas, is assured that there will be a personal dedication to caring for the clients. Encouraging Compassion During Patient Interaction PBL encourages its staff and caregivers to display a level of compassion to build a meaningful relationship with a client. For this, it takes the recruitment processes very seriously. It ensures that the interviewees have some level of emotional intelligence or those who have gone through life and understand the importance of compassion. Those are people suitable to work in the industry and crucial to care services at the company. Addressing Challenges In the Care Industry At present, one of the biggest challenges in the industry is ‘Recruitment.’ Over the years, PBL has attempted multiple methods to recruit interested caregivers, like advertising on job platforms like Indeed, Reed, Gumtree and Totaljobs. Social media like Facebook, Instagram, TikTok and all sorts of platforms to attract potential staff, including word of

16. The care workers at PBL Care are also trained to follow specific protocols to ensure their safety as well as the pa?ents’ safety.

17. Founder’s Journey —In His Own Words When I was pursuing leadership and management in health and social care, it was directly linked to where I was working at that ?me. That enabled me to create an impact on the industry. I asked myself, “Where can we take the industry in the future? What trends have worked in the past and what have not?” Such knowledge directed me towards desirable outcomes. For instance, through the technology that we use, we’re able to iden?fy the trends within the care and accordingly assist our employees in making decisions that meet the pa?ent’s needs. Implementing Effective Care Decisions clients are provided with Fitbit watches that allow the workers to keep track of their movements and blood pressure to estimate their risks of burning themselves or falling. Initially, a patient approaches PBL Care through a specific contract provided by the NHS, council, or through individual needs. In response, the PBL Care senior care workers who are trained in risk assessment and developing care and support plans, look at the client’s best interest. These workers can identify the client’s needs, risk situations and environment and carry out risk assessments accordingly. Role of NHS in PBL Care Services NHS greatly contributes to PBL Care services by procuring clients who leave hospitals or seek complex care. This way of co-working is essential to bring home complex service users. For this reason, the company needs to maintain effective communication and transfer services without any disruptions. In addition, the company makes use of the Best Interest Tool, which is effective when clients are unable to express what they want or need. Through this tool, the company could take into consideration the client’s family members involved, or other people like the hospital team, doctors, GPs, or even the court, to make the best choice for them. Wrapping Up Every client has a story to share. PBL Care aims to become part of their stories and make a difference in their lives. For instance, recently, the company has had a daughter reach out after her mother passed away. PBL Care workers were already caring for her before she passed away. Ensuring the Safety of Patients and the Caregivers The care workers at PBL Care are also trained to follow specific protocols to ensure their safety as well as the patients’ safety. During instances where a situation goes out of their control, they follow protocols like calling emergency services, the ambulance, or fire services or even leaving the building. They are also equipped with de- escalating skills for any situation. Moments when someone displays challenging behaviour, the staff member would already have expertise in managing this situation with the client. During the interaction, the daughter said that PBL Care was a family to her late mother. She said, “Look, she was waiting for you; she just wanted to see you,” as this lady had one caregiver for three to four years and had developed a bond with her. Such an incident reflects that the staff at PBL truly care, and this is the vision that the company will continue to go about. Implementing technology is yet another strategy to improve safety measures and control at home. For instance, the

18. The best and most ef?cient pharmacy is within your own system.

20. Beyond Scale is on a mission to empower, enable and educate individuals through empanelled health and fitness professionals. Its approach to health, fitness and nutrition is backed by science and driven by expertise and professionalism. This gives the consultancy an edge compared to any other health or fitness service in the market. Saumya Mishra Owner / Director / Licensed Nutritionist Beyond Scale FZC February 2023 18|www.insightscare.com

21. Most Leading Home Care Service Providers to Know in 2023 Beyond Scale FZC Taking a Lead Towards Mindful Nutrition and Healthy Lifestyle W we use the morning hours to scroll through our screens when a physical workout may refresh us better? Street food increases the tendency to develop ill health, and so does spending too much time on mobile could lead to psychological and emotional issues such as depression, loneliness, social anxiety, impulsivity, and distraction. hy is it that we're tempted to grab a burger after a long day at work when a homemade meal could be a healthier and better option? Why do Let's learn about Beyond Scale's evidence-based secret behind leading a healthy lifestyle pathway. Beyond Scale—in Brief Beyond Scale is an evidence-based and result-oriented lifestyle consultancy. It is on a mission to empower, enable and educate individuals through empanelled health and professional diet, fitness and healthy lifestyle planning. At Beyond Scale, its team of experts don't just hear but listen to their clients. There is a disconnection between knowing things that are healthy for us, and actually doing them. While some people may be less aware of the repercussions of their unhealthy lifestyle choices, most of us simply aren't motivated enough or are unwilling to make good-health practices a priority. The consultancy's approach to health, fitness and nutrition is backed by science and driven by expertise and professionalism. At present, they are in the process of developing an advanced online platform for its global clients, based on the following objectives: Realizing the individual's call for help, Beyond Scale FZC is an evidence-backed lifestyle consultancy that is better equipped to support people in their health journey. The consultancy is equipped with advanced resources and a team of experts who address key areas in healthcare such as:- Aspiring to have State-of-the-art nutrition clinics in different cities. Conducting cutting-edge nutrition workshops, modules & seminars for corporates, schools & colleges. Educational nutrition workshops for underprivileged women. Collaborating with healthcare, fitness and wellness experts. Ÿ Ÿ Ÿ Paediatric Nutrition, Weight Management, Reducing Drug Dependency, Women's Health & Wellness and Family Nutrition. Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Beyond Scale aspires to build a cohesive, supportive and thriving community of individuals who are ready to make health and fitness a priority. Saumya Mishra is a Licensed Nutritionist with more than a decade of experience, who believes in treating the cause of unhealthy lifestyle choices, rather than the symptoms. Being the Owner and Director of Beyond Scale FZC, she is set on a mission to empower, enable and educate the clients through 24/7 client support, customised meal plans, set dietary restrictions and weight management to name a few. Saumya Mishra, who is a licensed Nutritionist and the Owner & Director of Beyond Scale has been working as a licensed nutritionist in UAE since 2006. But around 2015 she started feeling that there is so much more that she can do to help people through nutrition & lifestyle changes. But her job provided her with a limited scope of work. It was then that she thought of starting a Facebook page and February 2023 19|www.insightscare.com

22. Get to Know Saumya, the Director and Owner of Beyond Scale Saumya Mishra, born and brought up in India, pursued my graduation from GBPUA& T, Pant Nagar, Uttaranchal and MS from BHU, Varanasi. She moved to the UAE after marriage. Moving there was a huge learning curve for her. It was much easier to reach out to the NRI population across the globe, as the country itself was a cultural melting pot of different nationalities. This made her work more interesting & challenging at the same time. "I got acquainted with eating habits, food, or food preferences and its availability in different parts of the globe. A person of the same Indian origin will have a completely different eating habit from his counterpart in India. This required me to dig deeper into researching and understanding food wisdom," adds Saumya. Professionally Saumya is a Licensed nutritionist (UAE), Diabetic Educator, Nutrigenomic Counselor, a Diploma holder in Sports Nutrition (Gulf Medical University, UAE), and a Life Member of the Indian Dietetic Association. She has been practising as a dietitian in the UAE with Multinationals for more than a decade now. When she is not doing this, she will find herself occupied with reading books or making her world better by composting, recycling, gardening, or practising minimalism. "Smart eating habits are a lifelong commitment. Food should spark joy, not misery. I want to make nutrition simple yet effective without the guilt. I have helped hundreds of clients transform their lives through a sustainable lifestyle and better food choices," she adds. February 2023 20|www.insightscare.com

23. sharing relevant evidence-based information relevant to gut health, nutritional supplements, weight management and women's health. Its cutting-edge school nutrition programs are a big hit among students & teachers. Best use of technology to do it through fun games and quizzes, both online and onsite. Ÿ Ÿ Gradually she began asking her clients to review her on the page. This way, it started growing organically. This is when she began to understand that nutrition & lifestyle changes can help to relieve symptoms and reduce drug dependency. During the last three years of the pandemic, people have grown more open to the idea of online consultation for which the consultancy has performed well with its clients across the globe. This was when Saumya decided to take her page and website to another level. Technological Solutions to Support Lifestyle Changes The consultancy has developed online tools to improve: Basic lifestyle habits like water intake tracking. Personalised tools to gauge individual health behaviour & track the progress once they are on the program. Video counselling from the comfort of their home & at their chosen time. Using online quizzes & games to communicate better with our clients & make it interesting for them. Ÿ Ÿ Ÿ Saumya adds, "The problem is that this niche is cluttered with people having half-baked knowledge & influencers. That is why we at Beyond Scale want to be known for our evidence-based scientific approach which gives definite outcomes in improving health and habit, not just weight loss." Ÿ These technological solutions are often useful when overcoming certain challenges within the business. For instance, not everyone is open to the idea of home-based service which can be equally effective when compared to institutional care provided it is planned carefully. Secondly, communicating isn't as effective as it is supposed to be. But thanks to the technology that manages to enable smooth communication between the service providers and the client. Values and Mission Aligned with Individual Health Beyond Scale uses an evidence-based scientific approach towards giving health solutions to our clientele. The consultancy's mission is to make nutrition simple yet effective, advising on the best food to eat and providing an all-round support to everyone. The vision is to have a state of art nutrition clinics in different cities of Lucknow and Dubai. It aims to be known for its cutting-edge school nutrition program and corporate wellness workshops. Words of Wisdom To the budding entrepreneurs and nutritions who aspire to venture into this competitive industry, Saumya advises—"I would recommend everyone to do a proper internship and work for a couple of years at least before venturing out as an entrepreneur. Hands-on practical experience is a massive learning curve. Also, study and keep updating yourself with the latest in the field of health & nutrition." Core Products and Services Dedicated to Healthy Lifestyle To summarize, Beyond Scale's core services depict its value of supporting the clients on their journey to making healthier choices and overcoming any obstacle that keeps them from making the change. Some of these services involve: Beyond Scale's Future Operations For the coming years, the consultancy has aligned its operations as per its following plans: Online consultation for Diabetes management & weight management. Online/onsite program for improving gut health, and women's health-related issues such as PCOS and Hypothyroidism. (The consultancy is known to help women reduce their drug dependency). To collaborate with brands of similar interest. Reach out to more schools for our school nutrition programs. Reach out to corporates for Body composition Analysis workshops To work on increasing our NRI client base in different parts of the world to scale up the operations. Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ February 2023 21|www.insightscare.com

24. Home Care: Essential?ing Care & Comfort t the Adult's February 2023 22|www.insightscare.com

25. Personalized Care A s people age, they often require extra support and assistance to maintain their daily routines and quality of life. Home care is a service that provides in-home support to seniors, adults with disabilities, or anyone who needs assistance with daily activities. The goal of home care is to help individuals maintain their independence and quality of life in the comfort of their own homes. families to create a customized care plan that meets their unique needs and preferences. This approach ensures that clients receive the specific type of care and support they require to maintain their daily routines, independence and quality of life. Personalized care can include a wide range of services, such as help with bathing, dressing, grooming, meal preparation, medication management, and light housekeeping. Home care providers can also assist with transportation, and errands, and accompany clients to medical appointments or social outings. One of the key benefits of home care is personalized care. Home care providers work closely with clients and their February 2023 23|www.insightscare.com

26. Verify licenses and certifications: Ensure that the home care provider is licensed and certified to provide the specific type of care needed. This will ensure that the provider has met certain standards for quality care. In addition to meeting the physical needs of clients, home care providers also prioritize their emotional and social well-being. Social isolation and loneliness are common issues among older adults, particularly those who live alone. Home care providers can offer companionship, conversation and support to help clients stay engaged and connected with their communities. Ÿ Evaluate staff qualifications and training: Inquire about the qualifications and training of the home care provider's staff. Ask about their experience, education, and certifications. Additionally, consider the provider's hiring process and whether they conduct background checks on their employees. Ÿ Another essential aspect of personalized care is maintaining a sense of dignity and respect for the client. Home care providers understand the importance of treating clients with kindness, compassion and understanding. They take the time to get to know their clients, understand their preferences and build a trusting relationship with them. Review the care plan: Review the care plan with the home care provider to ensure that it meets the specific needs of the individual. The care plan should be comprehensive and include details such as the frequency of visits, types of services provided, and any special requirements. Ÿ Home care providers also prioritize the safety and well- being of their clients. They are trained to identify and respond to potential risks, such as falls or other accidents, and can help clients navigate their homes safely. Home care providers can also provide medication reminders and monitor clients' health status to ensure they are receiving the care they need. Consider availability and flexibility: Consider the availability and flexibility of the home care provider. Ensure that they can accommodate the individual's schedule and any changes that may arise. Ÿ For family members, home care can provide peace of mind knowing that their loved ones are receiving personalized, high-quality care in the comfort of their own homes. Home care providers can communicate regularly with family members to provide updates on their loved one's health and well-being, answer any questions or concerns, and work collaboratively to adjust the care plan as needed. Discuss cost and payment options: Discuss the cost of services and any payment options with the home care provider. Consider whether they accept insurance, Medicaid, or other forms of payment. Ÿ Visit the agency: Visit the home care agency to get a sense of the environment and the care provided. Meet with the staff and ask questions about their services and care philosophy. Ÿ The benefits of home care are numerous, but it is essential to find the right provider to ensure personalized care and comfort. Here are some tips to consider when choosing a home care provider: Trust your instincts: Trust your instincts when selecting a home care provider. If something does not feel right, continue your search until you find a provider that you feel comfortable with. Ÿ Determine the level of care needed: Before choosing a home care provider, it is important to determine the level of care needed. Consider factors such as the individual's medical condition, mobility, and daily living requirements. This will help narrow down the search to providers who can meet the specific needs of the individual. Ÿ In conclusion, home care is an essential service that provides personalized care and comfort to seniors, adults with disabilities, and anyone who needs assistance with daily activities. Personalized care is at the heart of home care, and it ensures that clients receive the specific type of care and support they require to maintain their independence and quality of life. By choosing the right home care provider, families can rest assured that their loved ones are receiving the highest quality care in the comfort of their own homes. Research providers: Research potential home care providers by checking their websites, reading reviews from previous clients, and asking for recommendations from friends, family members, or healthcare professionals. Ÿ - Pooja Shah February 2023 24|www.insightscare.com

28. Most Leading Home Care Service Providers to Know in 2023 Live-in-Care Direct An Alternative Care Solution for the Elderly J amie, a wife in her mid-30s, takes the responsibility of looking after her mother-in-law, who suffers from dementia. Alongside caretaking, she also works full time. Being on the verge of an emotional breakdown, her husband suggests seeking help for her mother-in-law. However, she is not willing to put her mother-in-law in a residential care home. Currently, the agency supports families across the UK to improve the way live-in care is offered, improving the lives of the elderly and those with long-term illnesses in the comfort of their own homes without the need to be uprooted into residential care homes. Journey to Success Jason Russell dropped out of school at the age of 16 years old and is now a self-made entrepreneur, having made a success in the debt and care industry. What is this hesitancy towards residential care homes—that keeps adult children from sending their parents? Perhaps the caregiver’s guilt, “Our parents cared for us when we were kids. So, we must do the same now that they are old.” He launched Live-in Care Direct whilst running Debt Wave, an FCA-regulated company, which in 2018 became one of the UK’s largest introductory debt counseling agencies, offering IVA’s, DMP’s, Protected Trust Deeds and Debt Relief Orders. Care, in such a scenario, is often perceived in the form of extremes, i.e., either caring for parents at home or sending them into residential care homes. Identifying the need for in-between care services, Live-in CareDirect manages to bridge the gap successfully. Jason has also worked on a multitude of ideas over the past 20 years, having launched numerous successful companies to make something of his life and a difference to others. Some of his ventures include Rabbit Rabbit, which offers low-cost international call solutions. Hydrospring, which imported Jacuzzis from the Far East; a high-end vehicle registration agency; a car marketing agency, a swimming trunk brand; a real estate agency, a 50’s reproduction photography company, a social media company; and the list goes on! Based in the United Kingdom, Live-in Care Direct is an alternative care solution that ensures to meet the needs of an individual through the comfort of their own homes without having to relocate to a caregiving facility. Known for the immense popularity amongst the caregiving community, we at Insights Care crossed paths with Jason Russell, the Owner and CEO of Live-in Care Direct, to comprehend the operations that are improving the lives of the elderly. Jason has now found his passion in the care industry and is winning national awards against some of the largest agencies in the care sector. The Quest for Elderly Care Solutions Live-in Care Direct is an award-winning live-in care agency founded by the Owner and CEO Jason Russell. The inspiration for Live-in Care Direct had originally derived from Jason’s personal experiences while in search of care solutions for his own grandmother, during which he faced a multitude of complexities in finding a better alternative to a care home. He says, “For many, university and college provide a road to success, but it’s not the only road if you want to make a real difference. If you don’t keep pushing on with your ideas and dreams, you will end up being hired to build someone else’s dream – keep showing up and never give up! One of the biggest keys to success is consistency and staying focused!” February 2023 26|www.insightscare.com

29. The Value of a Home’s Comfort The idea behind launching Live-in Care Direct was to enable people to stay in the comfort of their home for a longer period, avoiding the stress and worries of moving into a residential care home. Hence, the team has been committed to providing the clients and their families with the highest quality live-in care and support in their own homes, 24 hours a day, 365 days a year, taking responsibility towards their clients extremely seriously. “We are available seven days a week, from 8am to 10pm,” says Jason. He further states, “We aim to deliver an efficient, flexible, value-for-money quality life in personalized care and support service. We are here to enable and support clients to retain their independence of thought and ensure they are supported to live a positive fulfilled lifestyle, ensuring that our client is always treated with dignity and respect.” Live-in Care Direct strives to create an organization that raises the standards and offers quality care at home with a professional and friendly service. It aspires to lead the way in the care sector whilst supporting the elderly and those with specialist medical conditions, including dementia, Parkinson’s, Motor Neurone disease and MS. To meet the objective, the agency provides the latest training and technology to ensure all our clients’ needs are met and fulfilled. Specializing ‘Live-In Care’ Service The key service that the agency specializes in is Live-in Care, which is inundated with inquiries about its newly built automated tech platform that enables customers to select carers. It is useful as it takes away the need to employ extra staff while being able to provide a service to all incoming leads. The agency plans to employ more staff towards the end of 2022 and is on track to become one of the largest tech-enabled live-in care agencies in the UK, rivalling elder technologies who has raised close to $20m over the past few months. Jason Russell Owner & CEO Live-in Care Direct February 2023 27|www.insightscare.com

30. “This allows me to remain in full control of the company and become a major player within the live-in and hourly care markets, further concentrating on live-in within the UK and London for hourly care,” adds Jason. Live-In Care Direct welcomes Prime Minister’s Liz Truss ideas on funding for social care so that more people can stay in the comfort of their own homes. The agency has been waiting for something like this to happen and has planned accordingly to cope with the huge demand for many years. Making Home Care Functional, Through Innovative Technology Home care innovations are changing the landscape of the Live-in Care sector. New and exciting care innovations are being unveiled all the time—from AI to robotics—that shape the future by the ability to incorporate and build great technology that assists care provision. Running on the parallels of technology, Live-in Care Direct is currently working with a UK-based company specializing in voice-activated devices. “When it comes to helping the elderly and disabled stay at home for as long as possible, technology like Alexa and Google Home are a great solution for everything from companionship to helping take medication on time. These devices are providing elderly people with reduced mobility or independence the power to revolutionize their lives at home,” emphasizes Jason. For this reason, Live-in Care Direct has created a dedicated voice-activated wristband that caregivers can program to make sure that clients take medication on time should the caregiver be on a break. The remarkable technology also acts as a fall detection product, alerting the family and caregiver should a fall occur. “We are the first agency in the UK to offer this service, which will be completely free of charge to our clients,” adds Jason. Another huge breakthrough is Live-in Care Direct’s tech- based platform, which can store thousands of qualified carers, enabling it to offer professional, high-quality Live-in care anywhere across the whole of the UK, ensuring families benefit from a sensible and low-cost solution. One of the platform’s feature includes a family multimedia pack, which enables elderly clients to view photos and home videos of their loved ones. It has been helping a lot with the dementia clients that approach the agency. The platform is so clever that it also matches a database of films, images and music to the clients’ age and era. February 2023 28|www.insightscare.com

31. When it comes to helping the elderly and disabled stay at home for as long as possible, technology like Alexa and Google Home are a great solution for everything from companionship to helping take medication on time. These devices are providing elderly people with reduced mobility or independence the power to revolutionise their lives at home. Jason says,“We can now support families across the UK and improve the way live-in care is currently being offered. We continue to use state-of-the-art technology to stay one step ahead, keeping loved ones safe at all times.” possibly can. Transparency and efficiency are very important in our industry.” The Challenging Side of Home Care Envisioning Tech Enabled Live-In-Care In an attempt to provide care solutions to the elderly, the home care industry faces a huge lack of carers and rising care costs. As a result, it is pushing the price up for the end user. Whilst Live-in Care Direct had planned during the first lockdown to ensure that things would return to normal, the agency still managed to seek hundreds of qualified carers on its platform to keep up with the huge demand and keep the costs to a minimum for our clients. “Despite being a concern during the initial lockdown phase, we are so pleased to now be in a position to service every single enquiry that comes in,” states Jason. Live-in Care Direct is organically on the first page of Google for hundreds of search terms, which equates to thousands of unique visitors each month. Maintaining its position and to keep up with the demand, the agency has created a bespoke tech care platform to service all incoming leads even more efficiently. It will also make space for first-time deals with hourly and respite leads, which is expected to open up a whole new market for the agency. Emphasizing the future of Live-in Care Direct, Jason states, “The agency plans to employ more staff towards the end of 2022 and is on track to become one of the largest tech- enabled live-in care agencies in the UK, rivalling elder technologies who has raised close to $20m over the past few months.” Learning From Mistakes Jason reflects back on his journey and draws out the essential ideas that helped him to attain success. He suggests, “When you are first starting out, it can be tempting to pretend that you know everything, but this is not possible. Our industry is incredibly challenging and having someone to learn from and bounce ideas off is paramount. They learn from their mistakes and successes.” Live-in Care Direct, to date, has become hugely successful without any investment and still remains privately owned. He concludes, “The future looks bright for Live-in Care Direct as it is on a mission to acquire smaller agencies who wish to exit the market.” He continues, “I am happy to speak to anyone looking to get involved in the healthcare sector to help as much as I February 2023 29|www.insightscare.com

33. Subscribe Today Never Miss An Issue Stay in touch. Subscribe to Insightscare Get Insightssuccess Magazine in print, & digital on www.insightscare.com Corporate Office Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin,OH 43017, United States Phone - (614)-602 - 1754,(302)-319-9947 Email: info@insightscare.com For Subscription : www.insightscare.com www.insightscare.com Check should be drawn in favor of : INSIGHTS SUCCESS MEDIA TECH LLC

34. Most Leading Home Care Service Providers to Know in 2023 Safehands Recruitment W within the home-care industry across the UK, impacting the quality of care. People are left vulnerable in their rooms for 24 hours a day and denied showers for the entire week. Apparently, "They don't even have time to talk." Bridging the Healthcare Recruitment Gap with Compassion and Care hether it is an inadequate pay, job dissatisfaction, or an unfavorable work environment—there is a huge staff shortage Following are the excerpts from the interview: Kindly brief us about your organization and its inception story. Safehands Recruitment is an award-winning recruitment company registered in England and Wales, with its headquarters in Cheltenham, Gloucestershire, and branches in other parts of the UK. The organization was established in 2013 with over 500 employees and over 1000 clients in the UK. It is a recruitment solution provider for clients in the health and social care system. To ease the burden of the staffing crisis, Safehands Recruitment, a reputable recruitment agency, understands the importance of having a full complement of staff at all times. From nurses to support workers, to care home managers, its exceptional candidates are the driving force behind its operations. All of them are fully trained, inducted, and have completed enhanced DBS checks. Safehands recruitment is accredited by the care quality commission, recruitment and employment confederation, and occupational health and safety management. When healthcare agencies approach Safehands Recruitment, here's what they can expect: Please tell us about yourself and your professional journey so far. Last-minute cover shifts Experienced & highly skilled staffing Induction programs for both clients and candidates NHS staffing network Dedicated clinical supervisors Flexibility and consistency On-site auditing Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ I'm a healthcare support worker with vast experience in general nursing care and mental health care. I hold a Bachelor of Science degree in Parasitology and Entomology, and a Master of Science in Public Health. My passion for improving health and reducing health inequalities across diverse communities inspired me to enrol for an MSc in Public Health. Upon completion of my post-graduate degree, the unquenchable thirst for knowledge and continuous professional development spurred me to take up E-learning courses, participate in In an interview with Insights Care, Blaise Uzoegbo, a Healthcare Assistant, shares in depth about Safehands Recruitment's healthcare recruitment process is committed to the care and wellbeing of both the patients and staff. February 2023 32|www.insightscare.com

35. Inadequate staffing is a major problem faced by healthcare providers globally. To ease the burden, Safehands Recruitment operates an easy and swi? recruitment process, and ensures an all-year-round recruitment opportunity for prospec?ve employees, thereby ensuring a steady availability of staff. Blaise Uzoegbo Healthcare Assistant Safehands Recruitment February 2023 33|www.insightscare.com

36. other academic programs, and relevant training that has further honed my skills in the delivery of healthcare. My adventure into working in health and social care was not accidental, rather, it has been my area of interest. What are the core values of the organization? What is its mission and vision statement? Safehands Recruitment specializes in the recruitment, training, and alloca?on of nurses, support workers, and home managers to provide services to clients with varying healthcare needs, including older adults and children who require special educa?onal needs, general nursing care, support with daily living skills, physical disability, sensory impairment, drug addic?on, demen?a care, and other mental health disorders. To provide our clients and candidates with a quality recruitment service, built on trust, transparency and in- depth knowledge of the sectors we work in. What are the key products and services of your organization and how is it impacting the demographic concerned? Safehands recruitment specializes in the recruitment, training, and allocation of nurses, support workers and home managers to provide services to clients with varying healthcare needs, including older adults and children who require special educational needs, general nursing care, support with daily living skills, physical disability, sensory impairment, drug addiction, dementia care, and other mental health disorders. The work environment includes hospitals, care homes, mental health facilities, community, residential, and supported living settings across the UK. They offer reliable and professional solutions to staffing problems to support the health and social care workforce. Their services have greatly improved patient recovery, quality of life and independence among its service users. adherence to organizational and safety policies while discharging my duty to the people I care for. Secondly, my organization conducts regular training and retraining for its staff. We are trained on the proper use and maintenance of new work equipment whilst ensuring the safety of the carer and the patient. Similarly, the use of medical technologies like Ipad and vital pack equipment has enabled healthcare professionals to record medical information, and periodically update the patients' health status. This technology has aided information sharing and improved access to the patient's past medical history, especially in emergency situations. In what ways is the organization incorporating emerging technological solutions to be the leading home care solution provider in 2023? In recent times, technological advancements have played a vital role in the delivery of healthcare services globally, and you may agree with me that technology has far-reaching impacts on the development of healthcare solutions. Technology is useful in the day-to-day activities of my organization. On-call consultants are always available to provide 24/7 support and emergency advice to carers on duty. This is the easiest avenue for staff to communicate with their supervisors, and assess professional advice, and reassurance, especially for people in lone-working conditions. As much as I work with my initiative, some situations demand that I call for support to ensure utmost According to you, what are the challenges the home care industry currently faces and how is your organization making the best out of it? Inadequate staffing to meet increasing demand is a major problem faced by healthcare providers globally, and this could be directly or indirectly attributed to the aftermath of February 2023 34|www.insightscare.com

37. brought recruitment down to the grassroots by featuring in career fairs held occasionally in various cities in England and Wales. This way, the problem of poor geographic access to opportunities is defeated. Also, they have attached some other forms of remuneration like issuing discount cards and granting paid holiday leaves to its employees on an as-needed basis. As an experienced leader, what advice would you like to give to aspiring entrepreneurs and enthusiasts who wish to venture into the competitive industry that you are serving? The care sector is quite lucrative, yet demanding, in other words, I could argue that it is not for everyone. Demanding, in the sense that you have a legal obligation to take responsibility for the care users; these include safeguarding, the duty of care, the duty of candor, dignity, and respect. I recommend the NHS's 6Cs of Nursing guideline to help individuals who wish to explore opportunities in the care industry, to assess their suitability for taking up caregiving roles. You must imbibe the core values of care, compassion, courage, communication, competence, and commitment, and not be found wanting in any of the aforementioned. One ought to be self-motivated to enhance personal and professional skills for quality improvement and career development. What are the future goals of the company? How does it envision scaling up its operations and reach in 2023 and beyond? To strive to provide reliable, and unmatchable solutions for her clients and candidates. the COVID-19 pandemic. The low workforce has negatively impacted productivity, as most healthcare workers have had to resign from their positions because of their vulnerabilities and other predisposing factors such as poor health status and age. Give us a few testimonials from your clients or customers, and awards or recognition that accurately highlight your company's position in the market. Safehands Recruitment received the award of Hereford Times Health and Social Care Awards 2018. We are proud of our contribution to the healthcare and home care sector, and we shall continue serving our clients with compassion and care. In addition, the increasing cases of work burnout, job dissatisfaction, lower pay rates offered by some clients, inadequate equipment, poor training, and unfavorable work environments are some of the many challenges impeding the existence and development of the home-care industry. To ease the burden, Safehands recruitment operates an easy and swift recruitment process, and ensures an all-year- round recruitment opportunity for prospective employees, thereby ensuring the steady availability of staff. They have February 2023 35|www.insightscare.com

38. Preven?ve Measures Effec?ve Strategies, Revolutionizing the Home Healthcare Sector T the increasing prevalence of chronic diseases. According to a report by Grand View Research, the global home healthcare market size was valued at USD 281.8 billion in 2020 and is expected to grow at a CAGR of 7.9% from 2021 to 2028. he global home healthcare market has seen a significant surge in demand over the past decade due to the growing number of elderly people and institutional care. Additionally, preventive measures can reduce healthcare costs by preventing or reducing the need for expensive medical interventions. One of the key factors driving this growth is the increasing focus on preventive measures in home healthcare. Preventive measures are an essential component of healthcare, particularly for the elderly and those with chronic conditions. They can help reduce the risk of complications, improve overall health outcomes, and lower healthcare costs. In this article, we will explore some of the effective strategies being used to revolutionize the home healthcare sector with preventive measures. Let's understand the Importance of Preventive Measures in Home Healthcare Preventive measures in home healthcare refer to the steps taken to prevent the onset or worsening of health conditions, injuries, or other adverse events. Implementing preventive measures in home healthcare is critical because it can help individuals maintain their independence and quality of life while reducing the need for hospitalization or Health Education and Awareness Ÿ One of the most important strategies for preventive healthcare is health education and awareness. Home February 2023 36|www.insightscare.com

39. February 2023 37|www.insightscare.com

40. Falls Prevention healthcare providers can play a critical role in educating patients and their families about healthy lifestyle choices and disease prevention. This can include providing information on nutrition, exercise, and the importance of regular check-ups and screenings. Ÿ Falls are a significant concern for the elderly, and falls prevention is a critical component of preventive healthcare. Home healthcare providers can help prevent falls by conducting home safety assessments, providing education on fall prevention, and implementing appropriate interventions. Effective health education and awareness programs can help patients and their families make informed decisions about their health, reduce the risk of chronic diseases, and improve overall health outcomes. These programs can also help healthcare providers identify high-risk patients who may require additional support and intervention. This can include installing grab bars, removing tripping hazards, and providing assistive devices such as walkers or canes. Effective falls prevention can help reduce the risk of injury, improve mobility, and enhance overall quality of life for elderly patients. Telehealth and Remote Monitoring Ÿ Chronic Disease Management Telehealth and remote monitoring technologies have transformed the home healthcare sector by allowing patients to receive care from the comfort of their own homes. Telehealth technologies enable remote consultations, video calls, and other forms of virtual care, while remote monitoring technologies allow healthcare providers to monitor patients' vital signs and other health metrics remotely. Ÿ Chronic diseases such as diabetes, heart disease, and COPD are among the leading causes of death and disability worldwide. Home healthcare providers can play a critical role in managing these conditions by providing education, monitoring symptoms, and helping patients adhere to their treatment plans. These technologies can be particularly effective for preventive healthcare by allowing healthcare providers to detect early signs of illness or disease and intervene before they progress. For example, remote monitoring devices can alert healthcare providers to changes in a patient's blood pressure, blood sugar levels, or other vital signs, allowing for early intervention and preventive measures. Effective chronic disease management can help prevent complications, reduce the risk of hospitalization, and improve overall health outcomes. Home healthcare providers can also help patients identify and address other risk factors for chronic disease, such as smoking or poor nutrition, through education and support. In conclusion, preventive measures are an essential component of home healthcare, particularly for the elderly and those with chronic conditions. Effective strategies such as health education and awareness, telehealth and remote monitoring, medication management, falls prevention, and chronic disease management can help improve overall health outcomes, reduce the risk of complications, and lower healthcare costs. Medication Management Ÿ Medication management is a critical component of preventive healthcare, particularly for the elderly and those with chronic conditions. Home healthcare providers can help patients manage their medications by providing reminders, monitoring side effects, and ensuring that they are taking their medications as prescribed. As the demand for home healthcare continues to grow, it is essential that healthcare providers adopt these strategies to ensure that patients receive high-quality, preventive care in the comfort of their own homes. By prioritizing preventive measures, home healthcare providers can help patients maintain their independence, enhance their quality of life, and achieve better health outcomes. Effective medication management can help prevent medication errors, reduce the risk of adverse drug events, and improve overall health outcomes. Home healthcare providers can also help patients avoid unnecessary hospitalizations and emergency room visits by identifying medication-related issues early and intervening before they escalate. - Pooja Shah February 2023 38|www.insightscare.com

42. Most Leading Home Care Service Providers to Know in 2023 Tom Page Managing Director West Park Care Meng Zheng, PhD CEO, Founder Huisong Pharmaceuticals February 2023 40|www.insightscare.com

43. West Park Care Enabling High Quality Home Care in North & West Yorkshire WE FIRMLY BELIEVE THAT YOU SHOULDN'T HAVE TO LEAVE THE COMFORT OF YOUR OWN HOME TO RECEIVE EXCELLENT PERSONAL CARE. THEREFORE, WE ARE COMMITTED TO ONLY PROVIDING FULLY QUALIFIED AND EXTENSIVELY TRAINED CARE PROFESSIONALS TO ENSURE THAT OUR CARE STANDARDS ARE ALWAYS MET. SINCE CARE IS PERSONAL TO EACH PERSON, WE TAILOR EVERY CARE PLAN TO THE INDIVIDUAL AND ENSURE THE PLAN IS REVIEWED AND MODIFIED ON A REGULAR BASIS TO ENSURE THE CARE IS RELEVANT AND CURRENT FOR EACH INDIVIDUAL. WE ALSO AIM TO PAIR OUR CARE EXPERTS WITH OUR CLIENTS TO DELIVER THE BEST AND MOST CONSISTENT CARE. February 2023 41|www.insightscare.com

44. O such care appears difficult to deliver given our society's growing busyness. Fortunately, home health care is a practical solution that provides individualized care that people can rely on. lder people prioritize their freedom over anything else. Elderly care requires a great deal of focus and 24/7 availability to meet their needs. However, WPC's four core values are: · Focus on the individual. · Honesty and trustworthiness · Accountability for the quality of service · Go the extra mile. What are the key products and services of your organization, and how are they impacting the demographic concerned? Locally owned and operated, West Park Care was established to address the challenge of arranging home care for a loved one in the Harrogate region. The organization is able to provide outstanding home care services in Harrogate and surrounding regions because of its commitment to consistency in care and ongoing contact with its clients and their families. As a business, it aspires to perfection and is dedicated to giving the best care possible with the help of its amiable, professional, seasoned and well-trained care professionals. We offer bespoke care packages in people's own homes that enable our clients to live a safe, happy and fulfilled life at home. All our home care packages are designed bespoke for each client, as we do not believe in a "one size fits all" approach to home care. We match our highly trained Care Experts with each client and ensure that our clients only see a small team of caregivers to provide consistent services. For this, we ensure that the care calls are long enough to ensure that our clients and staff never feel rushed and have enough time to interact during the call. We also use full-time staff and bespoke packages to ensure that the care is tailored to each client and of the highest quality. The following are key points from a thorough interview between Insights Care and Tom Page, the Managing Director at West Park Care, who emphasizes operations that have made West Park Care a leading Home Care provider in North and West Yorkshire: In addition, we help with basic tasks such as housework all the way to full moving and handling, medication management, food preparation, and other aspects to ensure clients can remain in their own home. Please tell us about yourself and your professional journey so far. I have a strong background in customer service and sales, having worked both in the banking sector and corporate sales. While I was working as the head of sales, I had to organize care for a loved one. Back then, I couldn't understand why the process was so confusing and, in my opinion, why the quality of care was often so poor. In what ways is the organization incorporating emerging technological solutions to be the leading home care solution provider in 2022? We use care management software that enables us to closely monitor every staff member and client to ensure that if there are any changes, we can act on them quickly. The software also allows family members to read live diary notes for peace of mind that their family member is being cared for to the highest standards. The software we use allows us to spot patterns of behavior and intervene quickly before issues arise with a care package. That's when I decided that by focusing on some key aspects such as having full-time permanent staff, consistency of service and bespoke care packages, the entire experience could be much more positive. With that, I started the business with a business partner who already had a successful business delivering specialist care to children and my wife, Kirsty, who is an ex social worker. Together, we have developed a reputation for high standards of care and client satisfaction. According to you, what are the challenges the home care industry currently faces and how are you using your leadership skills to make the most of them? What are the core values of the organization? What are its mission and vision statements? The industry's biggest challenge is the staffing crisis, which, like many other industries, has gotten significantly worse since the pandemic. As a leader, it is key that I make the business an attractive place to work by offering market- leading pay and hiring staff on permanent salaried At West Park Care, we believe everyone should have the opportunity to live a healthy, happy and fulfilling life in the freedom of their own home. This ethos is at the heart of everything we do. February 2023 42|www.insightscare.com

45. contracts. Our team members need job security and a good income to combat the cost of living. It is also key to ensure staff feel valued and part of the company, which not only attracts staff but helps retain our existing team. locations and offer our award-winning services to as many clients as possible. The key, however, is to do this organically because a focus on quality of care always has to be at the forefront of everything we do. It is also essential that scaling does not affect our existing clients or staff. As an experienced leader, what advice would you like to give to aspiring entrepreneurs and enthusiasts who wish to venture into the competitive industry that you are serving? Thoughts From Clients My main advice would be to focus on quality, not price. It is essential that the service you deliver is of the highest quality and that it is focused on the client and the staff involved in your company. Without our amazing care team, I would not have a business. So, you must look after your team so that they can look after your clients. As an entrepreneur, you need to provide a service that meets clients' needs and makes their lives easier, and the rest will follow. "The carers that come to see Mum are all lovely to her—Mum never has any complaints about their work or characters, and this is a load off my mind. She knows her carers as friendly people, and they obviously enjoy cha?ng with her. They are flexible and help her con?nue to live independently. I am so glad we found you!” - Helen Y (Daughter of the client) What are the future goals of the company? How does it envision scaling up its operations to reach 2022 and beyond? We have established ourselves as a high-quality home care service in three locations, and the plan is to open more February 2023 43|www.insightscare.com