Prescription for Health Microsoft Services’ roadmap to optimized IT

1. Prescription for HealthMicrosoft Services’ roadmap to optimized IT For IT Operations Presenter’s Name Title Microsoft Corporation

2. What we’ll cover today • Unhealthy and healthy IT • PFH Benefits • Solution Overview • Roadmap • Q & A

3. Unhealthy and Healthy IT • Causes of “unhealthy” IT operations • Road to healthy IT • Best Practices

4. Cost of downtime by industry Hourly cost of downtime in millions of U.S. dollars Source: Emerging Strategies for IT Infrastructure Management: 2004 Update for CIOs, Corporate Executive Board, Dec 2004

5. Sources of critical situation downtime • Technical knowledge • Business cycle awareness • Lack of procedures • Backup errors • Forgetting “something” • Security issues • Equipment failure • Recovery data loss • Unmanaged changes • Weak problem detection • Capacity planning • Testing policy • Governance, risk and compliance Gartner Security Conference presentation "Operation Zero Downtime," D. Scott, May 2002

6. Road to healthy IT Self-healing Proactive Optimized Align and optimize the components of IT operations

7. Windows Server Best Practices • Operating system standardization • Using a single version of a server operating system reduces the variables and the complexity for patch management and general system maintenance • Improving management capabilities • Creating a well-managed environment through a common directory structure, administrative delegation, and operational monitoring and management using system management tools • Server consolidation • Multiple activities to optimize server resources per hardware investment to include consolidation onto fewer physical servers within fewer datacenters; consolidation within workloads and of the workloads themselves onto a smaller number of operating system images; and planning and initial steps to support virtualization and clustering servers to deliver more reliable services • Securing the server • Multiple practices based on policy-based administration and management, including turning off all unnecessary ports, automated patching and backups, and anti-spam and virus protection Four practices used consistently by top performing companies: Source: Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Server (IDC, Jan 2008)

8. The IO maturity model Progression of infrastructure optimization

9. Relationship of IT costs to maturity Cost in dollars per year per person for four services A rationalized organization costs 66% less to run Source: Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Server (IDC, Jan 2008)

10. Relationship of service level to maturity Hours of service downtime per year Downtime is decreased by 61% in a rationalized org Source: Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Server (IDC, Jan 2008)

11. Relationship of business agility to maturity Full-time equivalent hours per server added Deploying a new server is 29% faster Source: Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Server (IDC, Jan 2008)

12. Impact of reducing incidents PFH creates a proactive, self-healing IT that lowers costs

13. Prescription for Health solution benefits

14. Benefits of PFH solution • Provide accurate diagnostics and a roadmap for achieving greater IO maturity • Reduce complexity and cost of the management and delivery of IT services • Establish a responsive, proactive service-focused infrastructure • Provide a foundation for continuous service improvement • Establish IT as a key partner in ensuring a people-ready business

15. Success results of PFH • Improve communication between business and IT • Reduce reported incidents • Reduce time to resolve incidents • Increase service quality and availability • Reduce operational complexity and cost • Proactively manage service availability • By applying the Prescription for Health approach, IT becomes more proactive and efficient, service levels improve, operational costs are reduced and IO maturity is advanced. IT organizations…

16. Solution Overview

17. PFH solution overview • A framework for addressing your operational health and maturity for various technologies • Both a process analysis and technology offering to improve the quality and availability as well as lower the cost of the various services IT provides • Includes nine offerings covering the core technologies to diagnose operational health, define a plan for improvement, and execute a roadmap for remediation, prevention and optimization • The expertise of experienced operations consultants and technology experts. Microsoft Services offers proven best practices & a wealth of field experience What is Prescription for Health?

18. Nine offerings for core technologies SLM SUM DCM Proactive Solutions IT Operational Excellence OSR PMM RAP PMOM Assessments SMAP RKM Coming in FY09

19. PFH and the IO maturity model Offerings: OSR, RAPs, SMAP, RAP remediation, PMM/PMOM, DCM, SUM, RKM, Service Catalog Offerings: OSR, RAPs, SMAP, DCM remediation, SLM, Disaster recovery planning Offerings: OSR, RAPs, SMAP, IT cost accounting, Availability management, Capacity management How solutions are used with increasing maturity levels

20. Prescription for Health • Diagnose the state of the organization at any given time • Assess the current state of IT health and maturity • Use proven tools to deliver a baseline and to benchmark against it • Prescribe incremental steps to increase operational efficiency and lower costs • Identify solutions that address gaps • Analyze technology and process • Create a roadmap for change • Cure by concrete changes that achieve a greater level of maturity • Implement technology and process improvements • Track and monitor improvements A proven process for improving IT operations:

21. Process for continuous improvement High-level business objectives What is the vision? Assessments Where are we now? Targets Continuous improvement… Where do we want to be? Process improvements How do we get there? Measurements and metrics How will we know we’ve arrived?

22. PFH deliverables Component Deliverables

23. Prescription for Health roadmap

24. PFH Roadmap example

26. Questions or comments about Prescription for Health? © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.