Event Book Manager

1. Event Book Manager Online Reservation Management: Make Your Website Work for You

2. Is your website working for you?

3. If your website. . . • Serves as an electronic rack card, with pretty pictures and basic information including prices and event times, but no real “call to action” • Provides phone or e-mail contact information and prompts potential clients to “call for reservations” • Does not provide up-to-date reservation information for not only today, but weeks into the future. . .

4. It’s definitely NOT WORKING for you

5. According to the U.S. Travel Association • Direct spending on leisure travel by domestic and international travelers totaled $526 billion in 2010 • 3 out of 4 domestic trips are for leisure purposes • Recreation/Amusement costs for leisure travelers totaled $83.4 Billion in 2010

6. Other facts and figures • In 2010, 74% of Americans who identified themselves as “internet users” claimed to do research on purchases online • According to PhoCusWright’s Global Online Travel Overview 2nd ed., travelers will book 1/3 of the world’s travel sales online by the end of 2012 • Vacationers want one of two things – an escape or a new experience. Websites must not only reflect those desires in order to connect, they must enable trust and confidence – powerful motivators in e-bookers (source: tnooz, Talking Travel Tech November 2010)

7. Event Book Manager is a smartphone-friendly, internet-based online reservation management system

8. Why choose a smartphone-friendly online reservation system? • According to Nielson, 50% of all Americans will have a smartphone by Christmas 2011 – up from 1 in 10 in the summer of 2008 • 28% of smartphone owners use it as their primary internet connection • Google reports an average of 300,000 smartphone activations per day in 2011 • More Charleston, SC visitors used smartphones to make reservations than used the CVB visitor center in Q4 2010

9. When you went into business. . . is this how you imagined your work day?

10. Is this. . . closer to the truth?

11. Manage Smart, Not Hard • Event Book Manager allows you to manage your entire business from one internet-based system • Transaction reports allow you to see how things are going – daily, weekly, monthly, and yearly • Since Event Book Manager allows you to enter all of your reservations (whether you process payments through us or not) into the system, you can see ALL of your business in one place • Enter phone and face-to-face sales yourself, and enjoy easy automatic online reservation updates • Use Event Book Manager for all of your credit card transactions and eliminate costly terminals and separate processing fees • Get rid of multiple paper and electronic calendars to track events and sales – you won’t need them. See it all, clearly, on Event Book Manager

12. Is your method of reservation management. . . heavily dependent upon tiny pieces of paper?

13. Event Book Manager allows you to do all of THIS without paper: • Track reservations in real-time from anywhere you have internet access • Handle all aspects of your reservation management – from event creation to reconciling sales figures – while on the go with a smartphone or tablet computer • Manage personnel assignments • Allocate resources for every reservation • Turn partner companies into your outside sales force

14. Are you thinking of hiring more staff. . . just to keep up with all your reservations?

15. Kathie Livingston Owner of Nature Adventure Outfitters “Indexic has allowed us to hire a “virtual employee” and it has reduced our time on the phones by 50%, allowing us to give better customer service.”

16. Event Book Manager will save you time, headaches, and money

17. How can Event Book Manager save you time? • Providing an easy-to-use portal for online sales will encourage customers to buy online, reducing the time you’re on the phone • No more waiting for a customer service agent to assist you with simple updates to your system – you can make changes yourself in seconds • Tracking daily sales and reservations is as easy as looking at your EBM calendar – all sales are updated instantly • EBM can help manage personnel – your staff can know when and where they work without any phone calls to check schedules or assignments • EBM can also manage your company resources. Never wonder again if you have enough equipment available to make that reservation – EBM will allocate the equipment, and make a list for your staff

18. How can Event Book Manager save you headaches? • Event Book Manager is more than an online reservation service. It is POS-friendly, and makes it easy for you and your staff to accept reservations over the phone or to process payment face-to face with your customer • Never wonder how business is doing – you can see up-to-the-minute reservation information, or track business utilizing a variety of available reports • YOU are in control of updating your events. Create, change, and update your event in seconds, without dealing with wait times to speak with customer service reps

19. How can Event Book Manager save you money? • Indexic charges 5-10% less than ”the competition” • Use your OWN website to make sales instead using 3rd party wholesalers, who charge an average of 20% of each transaction • You don’t have to buy other software or hardware to use Event Book Manager – it’s all included in your service fee • Use Event Book Manager as a “virtual employee” who will work 24/7 and never take a sick day or vacation

20. Business: Simplified • You’re on the go – and so is Event Book Manager. You can access your account and see how business is doing wherever you have internet access • Have your reservation information in one place, and make it accessible for anyone in your company without paying for additional software or terminal fees • Keep up with reservations in real-time, no matter how the reservation is made • Personnel assignments are quick and easy – stop struggling for hours with schedules! Personnel can check their assignment 24/7 without calling you or your office

21. Morgan ZieglerBarrier Island Eco-Tours “. . .just wanted to let you know the override and notes (functions) are working great and we appreciate the time you put into improving the system.”

22. Do you spend a lot of time keeping up with STAFF? There’s a module for that.

23. Personnel Module • Assign staff to each event with a few clicks • Allow staff to check their schedules without calling your office • Easy check-in for guests. Multiple locations or events happening at once? Your staff can log-in with a unique ID for the most up-to-date reservation list so no one is left behind • Accountability – see check-in remotely, and never wonder how things are going again

24. Do you spend a lot of time keeping up with STUFF? Event Book Manager has the solution.

25. Resource Module • Does your business require a lot of equipment? Never worry about making more reservations than you can handle – the Resource Module has it covered! • Resources are assigned to each event and ticket type • When reservations are made, assigned resources are “pulled” from the available inventory list • A report of required resources makes it easy for staff to pull the appropriate resources for each customer

26. We know you care about your customers So do we.

27. We make reservations simple for your customer • All available events are listed on a calendar, rather than a drop-down list • Customers aren’t required to create a log-in to make a purchase • Full details of the event and your policies are listed on the same page as the event calendar • An optional catalog function allows customers to purchase merchandise along with their tickets • Your customer is only charged $1.00 per ticket purchased – an average 100% savings over our competitors

28. Short on Sales staff? Turn staff from partner companies into your own sales force

29. Who might be a Partner Company? • Hotels • Resorts • Companies who offer a “combo” deal with your company • Other attractions • Reservations services

30. How does it work? • You choose your partner companies • Have them become an official partner company with Indexic – it takes 5 minutes • Authorize the partner company to make reservations for you through Event Book Manager • Set the level of access the partner company has to your reservations • Track partner company sales easily with the Report function

31. What’s in it for them? • Commissioned sales are easily tracked – there is always a record of what each authorized partner company salesperson sold • Concierge staff can quickly book reservations for multiple companies without one phone call • Reservations made through Event Book Manager include printable directions and instructions

32. Brian SimmsCharleston Sole “This has been great! Much easier to manage my sales. I am very pleased. . .”

33. Worried about Security? Don’t be.

34. Event Book Manager is SECURE • Event Book Manager processes all purchases using an encrypted secured socket technology to protect the personal information of the buyer • All transactions are insured against fraud • YOU control the information you put into the Event Book Manager system – the Indexic staff cannot access your secure information without your consent • YOU control employee access to the system

35. Receiving Payment and Processing Refunds • Clients are issued payment, less fees, twice monthly either by check or by direct deposit • Easily track sales via the Reports function in order to know exactly what you have sold • Easily process refunds for customers without calling a customer service number • Did you have to cancel the entire event due to an “Act of God?” We understand. We will refund all but 5% of the fees charged for the event with notification of the reason for cancellation

36. How EBM stacks up against the other guys

37. Are you worried about making a change? Our team is ready to help

38. Tour Company ConsultationWe offer: • Accounting system set-up & financial analysis • Brand marketing & social networking • Assistance in establishing company procedure and policies • Company image and branding • Event Book Manager system training for your entire team, or one-on-one

39. IT ConsultingWe can help with: • Designing a professional, useful website • Website hosting • Integration of Event Book Manager with your website • Data migration from legacy ticket sale systems • Integrating sales data from EBM with your accounting software • Integrating your accounting system inventory with EBM’s catalog

40. Sarah RagsdaleDirector of Sales, Indexic “The Indexic team is ready to help you make your business easier and more profitable. We can help you make a change in one business day. Are you ready?”

41. Today’s Special Offer - Sign up for Event Book Manager today and receive: • Service at the “early adopter” rate of 10%, good for the life of your service agreement • The Personnel Module – FREE • Assistance with integration of Event Book Manager with your website – FREE • Be set up and ready to get started in as little as one business day

42. Questions?

43. Contact: Sarah Ragsdale Sarah.Ragsdale@indexic.net or (843) 647-7421