Chapter 2 Understanding ourselves and others

Chapter 2 Understanding ourselves and others 2.1 2.2 Personality basics balance Chapter 02 Understanding ourselves and others |advance organizer

Define personality and its four behavior patterns • Recognize the differences between introverted and extraverted behaviors • Recognize the differences between a sensing and intuitive approach to managing information • Recognize the differences between a thinking and feeling approach to making decisions Chapter 02 Understanding ourselves and others |advance organizer

Recognize the differences between a structured and flexible approach to organizing work • Affirm your personal strengths and use them to your best advantage in building a successful career • Reduce the negative effects that stress has on your behavior and your work relationships • Flex your behavior to establish and maintain productive work relationships Chapter 02 Understanding ourselves and others |advance organizer

personality basics 2.1 Four personality differencesgetting energizedmanaging informationmaking decisionsorganizing work Chapter 02 Understanding ourselves and others |personality basics | advance organizer

FOUR PERSONALITY DIFFERENCES Personality: An individual’s distinctive pattern of thinking, feeling and acting • Helps you make decisions • You feel comfortable when acting in ways that are in character, and uncomfortable when acting in ways counter to character • Achieving success requires a best fit between demands of your career and key aspects of your personality • No single personality is better than any other Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

To make your personality work for you, be willing to: • Know and accept yourself • Accept and appreciate differences in others • Cultivate your strengths • Do things that may not come naturally to you • Words of Wisdom Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

You can understand personality by looking at four key behavior patterns: • How people get energized • How people manage information • How people make decisions • How people organize work • The Four Behavior Patterns of Personality Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

The Four Behavior Patterns of Personality • GETTING ENERGIZED INTROVERTED? OR EXTRAVERTED? • MANAGING INFORMATIONSENSING? OR INTUITIVE? • MAKING DECISIONSTHINKING? OR FEELING? • ORGANIZING WORKSTRUCTURED? OR FLEXIBLE? Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

TRULY KNOWING YOUR PERSONALITY IS KEY • Achieved through personal observation and experience • Results in a combination of mental understanding along with a “gut feeling” that just makes sense • Personality Preferences Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

Preferences: Personality tendencies • Evaluate your primary tendency within each of the four behavior patterns. Strong tendencies will be easier to identify than less-dominant tendencies. • Two ways to figure out where you fall on the spectrum: • Identify which preferences are least like you or most uncomfortable for you • Follow your energy • Personality Preferences Chapter 02 Understanding ourselves and others |personality basics | FOUR PERSONALITY DIFFERENCES

getting energized What is meant by the phrase “getting energized”? • Feeling completely at ease versus feeling on edge • Acting completely natural versus acting in a forced way • Having your body completely relaxed versus your muscles being tense and rigid Chapter 02 Understanding ourselves and others |personality basics | getting energized

GETTING ENERGIZED People have a preference for one of two behaviors in getting energized: INTROVERTED BEHAVIOR EXTRAVERTED BEHAVIOR Chapter 02 Understanding ourselves and others |personality basics | getting energized

People who tend to be introverted: • Energize from within themselves • Prefer calm, quiet environments allowing them to concentrate • Dislike noisy, crowded, fast-paced situations • Make sense of the world with a “think-then-do” process Introverted Personality Preferences: Situations that require directing attention internally • Introverted Behavior Chapter 02 Understanding ourselves and others |personality basics | getting energized

Extraverted Behavior People who tend to be extraverted: • Energize from the outside world • Learn and work in active environments that allow interaction and socialization with others • Dislike having to sit quietly and listen • Make sense of the world with a “do-then-think” process Extraverted Personality Preferences: Situations that require directing attention externally Chapter 02 Understanding ourselves and others |personality basics | getting energized

Salon professionals who interact successfully with both personality styles will have an advantage • By understanding the way you and others behave, you might avoid conflicts and work productively together • Introverted and Extraverted Personality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | getting energized

Introverted and ExtravertedPersonality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | getting energized

managing information What is managing information? • Directing our attention, gathering facts and transforming them into thoughts and ideas • People have one of two behavior preferences for managing information SENSING BEHAVIOR INTUITIVE BEHAVIOR Chapter 02 Understanding ourselves and others |personality basics | managing information

Sensing Behavior Sensing Personality Preference: Best-suited for focusing attention on the literal details of the present situation • Concerned with “How can I make practical use of this information right now?” • Has keen awareness about how things work • Searches for up-to-the-minute, factual data • Uses five senses when gathering information • Believes common sense and hard work are keys to success Chapter 02 Understanding ourselves and others |personality basics | managing information

Intuitive Behavior Intuitive Personality Preference: Best-suited for situations that require focusing attention on the meaning behind the facts, the way ideas connect and the future use of these ideas • Concerned with the question, “How else can I use this information?” • Generates original solutions to challenging problems • Pays attention to insights that detect what is missing in the information • Creates conclusions, propositions and plans that project into the future Chapter 02 Understanding ourselves and others |personality basics | managing information

MANAGING INFORMATION Sensing and intuitive approaches for managing information are equally reliable and complement one another • Sensing types tend to be preoccupied with the present • Intuitive types are inclined to leap into the future TOGETHER These contrasting approaches to managing information guarantee sufficient attention to what is and what can be Chapter 02 Understanding ourselves and others |personality basics | managing information

Comparing your style with the style of other salon professionals and clients, you can better understand your own behavior and why you might get into clashes with others • Sensing and intuitive approaches are equally reliable and valuable; they complement one another • Sensing and Intuitive Personality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | managing information

Sensing and Intuitive Personality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | managing information

MAKING DECISIONS Two equally valuable, yet contrasting approaches to decision-making are: Understanding the nature of these approaches will helpin productively interacting and working with others and achieving career success THINKING BEHAVIOR FEELING BEHAVIOR Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

Thinking Personality Preference: Best-suited for situations that require making important decisions by weighing evidence objectively and determining most logical choice • Looks at all sides, pays attention to fine distinctions, pinpointing what is wrong with any argument—getting right to the core of the issue • Decides with head; finds it difficult to pay attention to matters of the heart • Trusts intellect to guide important life choices • Thinking Behavior Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

Feeling Personality Preference: Best-suited for situations that involve weighing the impact of decisions upon others and choosing according to a value-oriented standard • Cannot factor out personal side of an issue • Decides with heart and finds it difficult to limit judgment to cold, hard facts • Focuses on harmony; collaborative, considerate and supportive • Feeling Behavior Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

MAKING DECISIONS Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

Ability to make decisions and act on them is fundamental to any work environment • Understanding the two decision-making preferences will help you work successfully • Thinking and Feeling PersonalityPreferences at Work Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

Thinking and Feeling Personality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | MAKING DECISIONS

ORGANIZING WORK Two preferences for organizing work: Structured and flexible orientations can be seen in every environment—home, school, sports, social settings and the workplace STRUCTURED BEHAVIOR FLEXIBLE BEHAVIOR Chapter 02 Understanding ourselves and others |personality basics | ORGANIZING WORK

Structured Behavior Structured Personality Preference: Best-suited for situations that require predictability, order, standard routines, and adherence to timeframes • Goes by the motto “Work first and relax later” • Prefers a step-by-step approach • Makes detailed plans • Finishes tasks on time • Keeps everything in proper place • Finishes one task before going on to the next Chapter 02 Understanding ourselves and others |personality basics | ORGANIZING WORK

Flexible Behavior Flexible Personality Preference: Best-suited for assessing options and changing course to achieve better results • Goes by the motto “Go with the flow” • Responds and adapts to unique nuances • Prefers variety to routine • Enjoys the unexpected • Deals with change easily and calmly Chapter 02 Understanding ourselves and others |personality basics | ORGANIZING WORK

Structured and Flexible Personality Preferences at Work Chapter 02 Understanding ourselves and others |personality basics | ORGANIZING WORK

balance 2.2 personal strengthsstress responseflex strategies Chapter 02 Understanding ourselves and others |balance | advance organizer

balance Personality is nature’s way of giving direction and purpose to your behavior Recognize and take advantage of your preferences • Know the difference between your strengths and your limitations • Recognize less-preferred behaviors and accept them as viable alternatives • Learn to flex your behavior to make these alternatives work in the right circumstances Chapter 02 Understanding ourselves and others |balance

PERSONAL STRENGTHS Habits that help you make the most of your life: • Make you more efficient because they focus your attention and energy • Trigger emotions and beliefs that positively affect the way you feel and act • Use your most-developed strengths as “home base” as you expand your capacity to deal with life’s challenges • Use your preferred style and recognize when to strategize and stretch yourself in ways that meet the challenges of your career Chapter 02 Understanding ourselves and others |balance | PERSONAL STRENGTHS

STRESS RESPONSE People’s pre-programmed, biological responses to dangerous physical, psychological or emotional situations; also known as “fight-or-flight” • Heart rate increases • Blood pressure increases • Breathing quickens • Eyesight sharpens • Skin becomes sweaty and cold • Movements quicken Chapter 02 Understanding ourselves and others |balance | STRESS RESPONSE

STRESS RESPONSE According to the U.S. Department of Labor, the workplace is the greatest single source of stress • Stress response results when pressures at work are extreme and demands are beyond our ability to cope effectively • Work stress can have negative effects on health and well-being over an extended period of time Chapter 02 Understanding ourselves and others |balance | STRESS RESPONSE

STRESS RESPONSE In the grip: A state in which people act in ways that are out of their normal character • Occurs when stress reaches an unmanageable level • Induces individuals to shift into their less-preferred ways of thinking and acting • Produces behaviors that are often immature and childish Chapter 02 Understanding ourselves and others |balance | STRESS RESPONSE

STRESS RESPONSE Coping with difficult situations and managing your stress response • Know your preferences • Pay attention to instances when you are acting in ways that are out of character • Find ways of thinking and behaving that add to your ability to act responsibly Chapter 02 Understanding ourselves and others |balance | STRESS RESPONSE

FLEX STRATEGIES Flexing: The ability to adjust your behavior to better interact and communicate with clients Flex strategies involve three important decisions: • Identifying a client’s most obvious behaviors • Tuning in to how the client will be most comfortable interacting and communicating • Adapting your approach to meet these needs Chapter 02 Understanding ourselves and others |balance | FLEX STRATEGIES

FLEX STRATEGIES • Most demanding when working with people who think and behave in ways that are different from your own • Dealing with differences helps us grow personally and professionally • Demonstrating a broader range of adaptive behaviors in our interactions with others is the measure of a true professional • Flexing also involves being aware of and adapting to external factors, such as a client experiencing a loss or tragedy Chapter 02 Understanding ourselves and others |balance | FLEX STRATEGIES

Recognizing Client Preferences in the Salon Environment INTROVERTED Chapter 02 Understanding ourselves and others |balance | FLEX STRATEGIES

Chapter 2 Understanding ourselves and others