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Panel Discussion:. No longer can the Legal Industry do without Marketing Nick Eastwell, Kinstellar. No longer can the Legal Industry do without Marketing. True or False? The “Anglo-Saxon” approach Marketing efforts are wasted!. No longer can the Legal Industry do without Marketing.
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Panel Discussion: No longer can the Legal Industry do without Marketing Nick Eastwell,Kinstellar
No longer can the Legal Industry do without Marketing • True or False? • The “Anglo-Saxon” approach • Marketing efforts are wasted!
No longer can the Legal Industry do without Marketing • The Client’s perspective • Direct approach • Failure to follow-up
No longer can the Legal Industry do without Marketing LAW FIRMS’ MARKETING MISTAKES: • Unfocused mailshots • Too pushy; hard sell • Not understanding clients’ needs • Cold calling • Trying to appear expert in field when not! • Talking and not listening
No longer can the Legal Industry do without Marketing • WHAT FORMS OF MARKETING ARE MORE EFFECTIVE? • Seminars • Arranging meetings • Newsletters • Conference speaking • Commissioning and publishing research • Websites
No longer can the Legal Industry do without Marketing • WHAT FORMS OF MARKETING ARE LESS EFFECTIVE? • Press coverage • Corporate hospitality • Directory entries • Brochures • Business event sponsorship • Advertising
No longer can the Legal Industry do without Marketing • WHAT IS THE BEST FORM OF MARKETING? • Do an excellent job • Build a strong reputation • Client recommendations
No longer can the Legal Industry do without Marketing • DEVELOPING A MARKETING STRATEGY • Proactive client retention and client generation culture • Training and personal development of lawyers • Client relationship management programme • Measuring client satisfaction • Effective RFPs • Cross-selling
No longer can the Legal Industry do without Marketing • The modern law firm conundrum • Branding • Marketing within the Legal Industry • Effective introduction • Joint pitching