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Mastering Effective Communication Techniques

Explore the origins, definitions, and types of communication, including verbal, non-verbal, and written methods. Learn to enhance messages through body language, tone, and language precision. Discover the significance of communication in various settings through video examples and reflections.

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Mastering Effective Communication Techniques

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  1. KEMAHIRAN KOMUNIKASI (HHHC9201)SET 42 SESI 2013/2014 LECTURER : DR.SHOBHA SHARMA  NAME : MERIELL LEEZA GAYONGALA MATRIKS NO : A144432 FACULTY : FAKULTI FARMASI PROJECT : PHARMALINE MAGAZINE (REPORTER UNIT)

  2. COMMUNICATION • Origin: commūnicāre (Latin), meaning “to share” • Definition: Activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.

  3. Written Communication Verbal (oral) communication Non Verbal Communication TYPES

  4. ORAL COMMUNICATION • Involves language or words • Includes face-to-face conversations, speech, conversation over the telephone and voice over internet. • Influence by pitch, volume, speed, intonation and clarity of speaking.

  5. VIDEO 1 Emcee of Pharmaline Journalism Workshop Link http://youtu.be/621aADMpyRM VIDEO 2 Question to Mr. Teh Eng Hock, The Star Journalist on how to conduct a proper interview. Link http://youtu.be/wwW6KrpoWMYhttp://www.youtube.com/watch?v=wwW6KrpoWMY

  6. NON VERBAL COMMUNICATION facial expression Eye contact Touch Body posture Body language Voice Appearance

  7. Only a small percent of communication is verbal, the most effective communication is through non-verbal actions. • Body language and movements to enhance our messages, whether consciously or unconsciously. • These subtle inflections are picked up by those around us

  8. VIDEO 3 Interview with RX Quiz participant Link http://www.youtube.com/watch?v=ZMHHbgj-Ty4

  9. WRITTEN COMMUNICATION • Transmitted through email, report, memo, etc. • Greatly influenced by vocabulary and grammar used, writing style, precision and clarity of the language used. • Advantage: can be kept for future reference

  10. REFLECTION • Vital skills needed • Avoid miscommunication • Positive attitude • Respect, humble, and empathy when interacting • Key to effective communication is applying all the elements of verbal and non verbal communication.

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