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ODISHA RIGHTS TO PUBLIC SERVICE ACT:2012

Process flow of Hand Pump Repair By S.Laxmi Pati , CE-ii, RWESS. ODISHA RIGHTS TO PUBLIC SERVICE ACT:2012. Actionable points for Department 1. Identify services to be covered Repair of hand pump tube well 2. Time period for service 7 days for minor repairs

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ODISHA RIGHTS TO PUBLIC SERVICE ACT:2012

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  1. Process flow of Hand Pump Repair By S.LaxmiPati, CE-ii, RWESS ODISHA RIGHTS TO PUBLIC SERVICE ACT:2012

  2. Actionable points for Department 1. Identify services to be covered • Repair of hand pump tube well 2. Time period for service • 7 days for minor repairs • 14 days for major repairs (except replacement) • 28 days for replacement ODISHA RIGHTS TO PUBLIC SERVICE ACT: 2012Rural Water Supply and Sanitation Government of Odisha

  3. 3. Identify for each services  • Designate officer JE RWSS-II • Appellate authority AE RWSS • Revisional authority BDO 4. Other Stake Holders • Mobile repair team • Self Employed Mechanic • Panchayat Executive Officer ODISHA RIGHTS TO PUBLIC SERVICE ACT: 2012Rural Water Supply and Sanitation Government of Odisha

  4. 5. Inventory of infrastructure required • Equipment Computer with net connectivity • Software service plus (www.serviceonline.gov.in ) • Manpower Data Entry Operator • Spare parts: As per requirement assessed for a year (enclosed) 6. Preparation of manuals for training of staff • Trainer’s Manual • Trainee’s Handbook • Computer-Based Training Tool • IEC Material ODISHA RIGHTS TO PUBLIC SERVICE ACT: 2012Rural Water Supply and Sanitation Government of Odisha

  5. Case -1 • Citizen books a complain. (Application Form) • Junior Engineer (JE) - (Designated Officer) receives the complain. (Acknowledgement Form- FORM-1) • JE assigns the job to Self Employed Mechanic (SEM)/Repair Team (Form-B) • SEM / Repair Team rectify the problem and reports to JE. (Form-C) • JE reports to Citizen. Process flow of Hand Pump Repair

  6. Case-2 Citizen books a complain. (Application Form) Junior Engineer (JE) - (Designated Officer) receives the complain. (Acknowledgement Form-FORM-1) JE assigns the job to Self Employed Mechanic (SEM)/Repair Team.(Form-B) SEM/Repair Team reports JE regarding the problem and requests for support (Form-D) JE inspects and reports the problem to Assistant Engineer (AE) and BDO mentioning the support required by SEM/Repair Team. (Form-E) Block Development Office and AE, RWS&S provides the assistance required by JE like Mobile Van, Manpower, purchase of material). JE provides the assistance to SEM / Repair team. SEM rectifies the problem and reports to JE. (Form-C) JE reports to Citizen. Process flow of Hand Pump Repair

  7. Case-3 (In case of replacement) Citizen books a complain. (Application Form) Junior Engineer (JE) - (Designated Officer) receives the complain. (Acknowledgement Form-FORM-1) JE assigns the job to Self Employed Mechanic (SEM)/Repair Team.(Form-B) SEM/ Repair Team reports JE regarding the problem and requests for support. (Form-D) JE inspects and reports the problem to Assistant Engineer (AE) and BDO mentioning the (Form-E) AE inspects and reports to Executive Engineer (EE) and BDO mentioning the support (like replacement by a new one). (Form-F) EE shall take necessary action.(Form-G). JE installs the tube well. JE reports to Citizen. Process flow of Hand Pump Repair

  8. LIST OF Forms as per Service Delivery Act (Annexure -- A) Acknowledgement Form- FORM-1 Form for Notice Board - FORM-2 Form for Register to be maintained in Office of Designated Officer -FORM-3 Form for Register to be maintained in Office of Appellate Authority- FORM-4 Form for Register to be maintained in Office of Revisional Authority FORM-5 LIST OF Forms for Departmental Process (Annexure -- B) Application Form –Form-A Acknowledgement Form- FORM-1 Action to be taken- Form-B Task Completed- Form-C Escalation to next level- Form-D Escalation to next level-JE to AE- Form-E Escalation to next level-AE to BDO/EE- Form-F Action Taken Report of EE- Form-G Process flow of Hand Pump Repair

  9. THANKING YOU

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