Case-Studies-Legal e-Publishing Services For Web Portal

1. Case-Studies-Legal e-Publishing Services For Web Portal Phone: +91-712-2249801 Email: info@zetasoftech.com

2. Framework • Services Zeta Softech Provided For Legal e-Publishing • Legal Publishing Solution Delivered • Customer Focused Research Solution • Our Process Map For Services • Zeta Softech- Differentiator • Our KPO Experience • Our LPO Experience • Our Partnership Approach • Our Quality • Our History • Our People • Our Technology • Confidentiality • Our Information Security • Questions & Contacts

3. Legal Publishing Solution Delivered • Case Summaries • Case Assessment • Head-notes Drafting • Cross Referencing • Indexing • Categorizing • Editing • Web Content & Paper Content • Coverage, Completeness, Clarity • SEO Friendly, Simple English - Universal Appeal • Where Required, In-depth Analysis • Proof Reading • 4 Eyes Quality Checking Among Peers • 100% Auditing By Senior Person • Robust Processes To Ensure Timely Turn Around Of Meticulously Corrected Proofs

4. Legal Publishing Solution Delivered • Creative Content • Articles • Blogs • Research/Academic Papers • Marketing Content For Subscribers • Web Based • Paper Based • Updated Routine Content • Legal Research • Indian • International Transcription Editing Formatting SEO Loading

5. Customer Focused Research Solution • Online • Customized Data Retrieval • Cold Calling Database • By Practice Area • By Geography • Competitor Entries • Online Customer Satisfaction • Loyalty And Retention Research • Web-based Surveys

6. Our Process Map For Services Solution Implementation & Updates Instructions Received Allocated Operations 1:10 Supervision Ratio 100% Quality Audit QC Reports Customer OK

7. Zeta Differentiator • Robust Experience With Data Processing • Managed Many Data Processing Projects • For Global Relationships • With 214 Staff • For 7 Years • 24*7 Operations • ISO 9001-2000 Certified • Technically Strong Staff • Diverse Types Of Data • Graphs, Maps, Surveys • Market Research • Average Typing Speeds Of 50 wpm • Very Low Rates Of Attrition

8. Zeta Differentiator • Excellent Leadership • Proven Track Record • 7 Year Long Global Oil & Gas Data Processing Relationships • Consistently Outperformed Quality SLAs • Team, Revenue & Production Has Grown 65% Year-on-Year • Sharp People Management Acumen • Best In Industry Screening & Recruiting Processes • Able To Attract, Train & Retain Specialists & Experienced Technicians • A Management Approach Informed With Productivity & Quality Concerns • In Personnel Management • In Workflows Management

9. Zeta Softech – Our KPO Experience • Data Processing • We Have Managed Many Data Processing Projects Since 2002 • We Had Many Repeat Customers • Some Of Our Team Has Been Retained Through Since 2002 • Digitization • 7 Year Long Global Oil & Gas KPO Relationships • We Have Managed High Levels Of Growth • Team, Revenue & Production Has Grown 65% Year-on-Year • Consistently Outperformed Quality SLAs of 99.5% • Consistently Managed Tight TAT • 24*7 Operations

10. Zeta Softech –Our LPO Experience • Legal Process Outsourcing • 75 LPO Seats Supported By State Of The Art Technology Ready • LPO Team In Operations Since January 2009 • Complex Body Of Work With LPO Projects Since January 2009 • 26 Projects, Repeat Customers • 8 Practice Areas, Including IP, Employment, Real Estate • 7 Geographies Including US, UK, CA, AU, SING, IN, Middle East

11. Zeta Softech – Our Partnership Approach • Steady Performance • As A Large Company, We could successfully Deliver Regular, Continuous Flow Of Work • Gaining customer confidence • Our willingness to Start Small and grow • Our Process Clarity • Our Management Ability • Our HR Capacity • Our Infrastructure • Our ability to manage Alliances, Partnership, Long Term Relationship All the above helped in boosting client confidence.

12. Zeta Softech – Our Quality • Lean Six Sigma • Micro Level Documentation • Detailed Quality Templates/ Calibration & Quality Analytics • Robust Sample Sizes & Stable Feedback/Corrective Procedures • In House MIS • We Will Track & Monitor Productivity + Quality Based On Your Preferences

13. Zeta Softech – Our History ZETA SOFTECH

14. Zeta Softech – Our People • Sharp People Management Acumen • Best In Industry Screening & Recruiting Processes • Strong Brand - Able To Attract Specialists & Experienced Technicians • Robust Training Plans • Sound Retention Strategies • Most Staff Retained Over 7 Years Or Longer • Attrition At Very Low Rates Of 5% • Trained Data Processors, Analysts Readily Available In Nagpur

15. Zeta Softech – Our Technology

16. Zeta Softech – Confidentiality • We Accepted Contractual Obligations To Comply With Strict Confidentiality Requirements • We Have NDAs Between • Customers – Ourselves • Ourselves – Our Staff • We Put In Place Optional Tripartite NDAs • Customers – Ourselves – Our Staff • Our Information Security was Reviewed Through Site Visits And Online Checks.

17. Zeta Softech – Our Information Security • Technological Measures › Access Controls - Premises Thumb Access Cards › CCTV › Access Controls - Data Internet & Email Restricted Access Removable Drives Disabled Recording Devices Controlled Printing Disabled › Secured VPN Tunnel (3DES Encrypted) For Server Connectivity › Secure FTP Server With A Confidential Login › Desktop Monitoring Software › Firewall › Diversity, Redundancy & Disaster Recovery Planning Link Infrastructure Robust Backups Regime

18. Zeta Softech – Our Information Security • Administrative Measures › 24*7 Manual Guards › Training On Information Security To All Staff • Users only entitled to use their own specific log-in details • Hard-to-guess and frequently changed passwords • Desktop Locking › Audits • Record Keeping Measures › Information Security Policy › Internet & Email Usage Policy › Link Uptime Log › Virus Attack/Breach Log › Desktop Monitoring Log › CCTV Log › Access System Uptime Log

19. Questions & Contacts Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetasoftech.com