Presenters: Đỗ Thị Diệu Nguyễn Thị Tường Vi

1. Understanding Cultural Differences Presenters: Đỗ Thị Diệu Nguyễn Thị Tường Vi

2. Content • Pre - reading • While – reading • Extract 1 • Extract 2 • Extract 3 • Post - reading

3. Pre – reading: 1. Vocabulary: Interruption (n) the action that stop somebody speaking Punctuality (n) the quality of adhering the appointment time Colleague (n) a person you work with in a profession or a business Non –verbal (a) not involving words or speech Flexible (a) able to change to suit new conditions or situations Politeness (n the act of showing regards to others Good manner (n) a behavior that shows respect for others Disorganized (a) lacking order Inefficient (a) lacking ability or skill to something well

4. 2. Guiding questions: Extract 1 1.What are important qualifications in this country? 2.How do colleagues call each other? Extract 2 1. What are important qualifications in this country? 1. How do they talk in a conversation? Extract 3 1.How is the way of working in this country? 2.In terms of clothes and cuisine, what should you do?

5. II. While – reading: Read the three following extract below, then do the tasks below. Extract 1 ... It’s important to be serious in a work situation. They don’t mix work and play so you shouldn’t make jokes as you do in the UK and USA when you first meet people. They work in a very organized way and prefer to do one thing at a time. They don’t like interruptions or sudden changes or schedule. Punctuality is very important so you should arrive on time for appointments. At meetings, it’s important to follow the agenda and not interrupt another speaker. If you give a presentation, you should focus on facts and technical information and the quality of your company’s products. You should also prepare well, as they may ask a lot of questions. Colleagues normally use family names, and titles-for example ‘Doctor’ or ‘Professor’, so you shouldn’t use first names unless a person ask you to.

6. Task 1: Which country you think the author is describing? Sweden Task 2:Answer the questions • How do people in this country work? • Which kind of information you should give in a presentation? • Should you use first name to call all your colleagues? incorrect France correct Germany

7. Extract 2 ... Politeness and good manners are very important and business meetings are very formal. Business cards are also important and they exchange these at the beginning of a meeting. They always look at them carefully, so you should do the same as they might think you’re rude if you don’t. A lot of communication is non-verbal. They are very good listeners and may ask a lot of questions to check they understand everything. In a conversation they wait longer before they reply than westerners do, so it’s important not to speak in those long pauses but to wait for their reply. In their culture it’s rude to ask direct questions or to say ‘No’ or ‘I disagree’. In business it takes a long time to make a decision because they have to ask everyone in the company. When they say ’Yes’ it may mean ‘I understand’, not ‘I agree’, and when they smile it might because they don’t know what to say.

8. Task 1:Which country you think the author is describing? Task 2:Answer the questions • When do they exchange business cards? • Do they always communicate by words? • Do they usually interrupt each other? Japan correct India incorrect China

9. Extract 3 ... People and personal relationships are more important than time and schedules, which are flexible. People may be late for an appointment, although they are more punctual in the north of the country than in the south. To north Europeans their way of working may seem disorganized and inefficient. In meetings they don’t feel they have to follow the agenda or speak only in turn. They interrupt each other a lot and often all talk at the same time. They are excellent communicators and are very expressive in their use of body language. Appearance and good manners are important, so you should dress well and be polite, but you don’t have to be formal. Food is very important part of life., and is very good, so remember to compliment them on their cuisine.

10. Task 1:Which country you think the author is describing? France Task 2:Answer the questions • Are time and schedules always fixed? • How do they speak in the meeting? • Why should you dress well and be polite? incorrect Italy correct Spain

11. III. Post – reading: • Work in pairs, tell your partner advice about working in your own country. • Write a paragraph ( about 150 – 200 word) about some dos and don’t in your own country.