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Development of a Data Dashboard for 2-1-1s and their Communities

This presentation discusses the value of 2-1-1 data and how it can be used to raise awareness, improve services, increase efficiency, and garner resources for the purpose of improving lives and strengthening communities. It also outlines the three phases of the dashboard design and highlights stakeholder input and the goals for the taxonomy. The presentation concludes with an overview of the dashboard interface, taxonomy, and computer programming, as well as the expected launch date and desired outcomes.

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Development of a Data Dashboard for 2-1-1s and their Communities

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  1. Development of a Data Dashboard For 2-1-1s and their Communities Matthew W. Kreuter, PhD, MPH Washington University in St. Louis AIRS 36th Annual Training and Education Conference June 2, 2014 Atlanta, GA

  2. 2-1-1 Panelists - Catherine Penrod, CEO- Jarred Wilson, Data Resource Specialist- Marti Morris, Director- Linda Brinkley, Resource Data Manager

  3. Three key assumptions - Data collected by 2-1-1s are rich and unique.- These data are currently underutilized.- Better using them can have social impact.

  4. What’s the value of 2-1-1 data? - Raise awareness- Improve services- Increase efficiency- Garner resources

  5. To what end? - Improving lives- Strengthening communities

  6. How can data do this? - What are the most pressing problems?- Where are those problems felt the most? - How are problems being addressed?- Are we making a difference?

  7. Who would use it? - Municipalities- Government agencies- Philanthropies- Service providers

  8. What would they look for? - Community-specific data- Agency-specific interests- Cross-community comparisons- Changes and trends

  9. How would they use the information? - Planning or projecting- Resource allocation- Program improvement- Evaluation

  10. For example… - Philanthropies:make decisions, set priorities- Leaders:emerging issues, affected communities- Service providers: improve quality, efficiency- Organizations: applying “wisdom of crowds”

  11. Three phases of design - User interface- Taxonomy- Programming

  12. Stakeholder input 2-1-1 leaders - In person: 17 call centers (NC, FL, MO)- Phone/web: 6 teleconferences - United Way Worldwide - 2-1-1 U.S. Steering Committee - 2-1-1s in MI, IN, Cleveland, Orlando

  13. Stakeholder input Software vendors - Bowman Systems- RTM Designs - VisionLink - Northlight - iCarol

  14. Stakeholder input 2-1-1 data managers - Sample data from 14 call centers (FL, NC)

  15. User interface

  16. - Display of data-based indicators- Presented in usable form- Multiple data sources at once- Providing real-time, ever-changing data

  17. Taxonomy

  18. Taxonomy - 12 categories- 68 sub-categories - 708 codes from AIRS/2-1-1 LA

  19. Categories

  20. Categories

  21. Sub categoriesforFood

  22. Sub categoriesforFood

  23. Sub categoriesforHousing & Shelter

  24. Sub categoriesforUtilities

  25. Goals for taxonomy - Focus on high volume categories- Describe in plain language- Engender empathy- Clear meaning to non-2-1-1 audiences

  26. Computer programming

  27. How it works C 2-1-1 Your Town A Software vendor L d 2-1-1 Dashboard Interface Dashboard database server API L d 2-1-1 My Town E d R d S d

  28. In progress - Building data repository - Calculating data elements- Linking to 2-1-1 & user interface- Launch date: September 2014

  29. What does success look like? - Widespread use by stakeholders - Better understanding of community needs- Better coordination of services - More data-informed givingand grant making- More efficient allocation of public resources

  30. What does success look like? - Better lives for low-income families- Fewer unmet basic needs

  31. Questions for panel

  32. Questions or comments?

  33. Discussion topics

  34. Our team

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