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Managing Up. The first step is understand the manager’s MPV. Meeting commitments and looking good Rewards for being successful Special interests Customer Technology Not being wrong. Manager’s MVP. Is your manager a problem solver? Do not paint your manager in a corner.
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Managing Up • The first step is understand the manager’s MPV. • Meeting commitments and looking good • Rewards for being successful • Special interests • Customer • Technology • Not being wrong Computer Engineering 203 R Smith Managing UP 12/2007
Manager’s MVP • Is your manager a problem solver? • Do not paint your manager in a corner. • If you how do you expect your manager to respond? Computer Engineering 203 R Smith Managing UP 12/2007
Communicate • Know your objective. • Do not make them wrong or put them on the defensive. • Communicate as objectively as possible. • Use metrics where possible • Separate emotion from fact • Start with a problem statement. • Allow your manager to reach a conclusion Computer Engineering 203 R Smith Managing UP 12/2007
Communicate • Know your manager’s communication style. • Written • Verbal • Frame of reference • Make sure you get feedback. Computer Engineering 203 R Smith Managing UP 12/2007
Tools • Know your facts. • Size, Production rate, Resources, Defects • Know the critical path • Does the project have a project plan? • What is the technical lifecycle? • Present alternatives. Computer Engineering 203 R Smith Managing UP 12/2007
What are the Project Characteristics • Size • Complexity • Amount of investment • Who are the stakeholders • What commitments have been made Computer Engineering 203 R Smith Managing UP 12/2007
Advice • Do not make your manager wrong! • Allow them the reach the conclusion that you want them to. • Do not surprise them. • Do not keep them in the dark until the last minute. • Do not assume that they will remember what you have discussed before. Computer Engineering 203 R Smith Managing UP 12/2007
Advice • Sometimes you will need to be a mind reader. • What has your manager left unsaid? • When you manage up you will need to assume some responsibility for both sides of the communication. Computer Engineering 203 R Smith Managing UP 12/2007