Major Contributors to Quality

1. Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

2. W. Edwards Deming • 1950’s - present • MIT • Deming’s Fourteen Points for Transformation of Western Management • Deming Cycle • Seven Deadly Diseases Dr. Joan Burtner, Associate Professor of Industrial Engineering

3. Joseph Juran • 1950’s - 1990’s • Engineer, University Professor, Consultant • Juran’s Quality Handbook • Managerial Breakthrough • Juran Trilogy Dr. Joan Burtner, Associate Professor of Industrial Engineering

4. Walter Shewhart • 1930’s • “Father of Statistical Quality Control” • Economic Control of Quality of Manufactured Product (1931) • Shewhart Control Chart • Plan – Do – Check – Act (PDCA) Dr. Joan Burtner, Associate Professor of Industrial Engineering

5. Philip Crosby • 1970’s - 1980’s • Quality is Conformance to Requirements • Zero Defects • Quality is Free (1979) • Quality without Tears • 14 Steps for Improvement Dr. Joan Burtner, Associate Professor of Industrial Engineering

6. Genichi Taguchi • 1980’s – 1990’s • Taguchi Loss Function • Design of Experiments • Robust Design • Quality as Loss to Society Dr. Joan Burtner, Associate Professor of Industrial Engineering

7. Armand Feigenbaum • 1950’s - 1980’s • Quality Control: Principles, Practice, and Administration (1961) • Reissued as Total Quality Control (1991) • Quality is a Way of Managing • Organizational Impact of Quality Dr. Joan Burtner, Associate Professor of Industrial Engineering

8. Kaoru Ishikawa • 1950’s – 1980’s • Guide to Quality Control (1982) • What is Total Quality Control? The Japanese Way (1985) • Quality Circles • Cause-and-Effect Diagram Dr. Joan Burtner, Associate Professor of Industrial Engineering

9. Contact Information • Email: Burtner_J@Mercer.edu • US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA • Phone: (478) 301- 4127 Dr. Joan Burtner, Associate Professor of Industrial Engineering