Evolution of Quality: Theories of Major Contributors

1. Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

2. Quality Time Line • 1875 • Taylor • Scientific Management • 1925 • Shewhart • Control charts based on probability distributions • Process variation – common cause and special cause • 1930’s • Dodge and Romig • Acceptance Sampling • 1950’s • Deming • Top management’s responsibility for quality • Statistically-based approach to quality • 1980’s • Deming and Taguchi and Juran are all influential • US industrial leaders begin to embrace quality • Beginning to push quality upstream into engineering design • 2000 • Institutionalizing quality throughout the organization • Global marketplace – international quality standards • Six Sigma methods widespread Dr. Joan Burtner, Associate Professor of Industrial Engineering

3. Walter Shewhart • Promoted quality in the 1930’s • “Father of Statistical Quality Control” • Economic Control of Quality of Manufactured Product 1931 • Control Charts • Assignable or chance causes of variation • Plan – Do – Check – Act (PDCA) Dr. Joan Burtner, Associate Professor of Industrial Engineering

4. W. Edwards Deming • 1950’s - 1990’s • “Best known quality expert in the world” (Besterfield text) • Deming’s Fourteen Points • Deming Cycle: Plan Do Study Act • Seven Deadly Diseases • Out of the Crisis Dr. Joan Burtner, Associate Professor of Industrial Engineering

5. Joseph Juran • 1950’s - 1990’s • Engineer, Univ. Professor, Consultant • Juran’s Quality Handbook • Managerial Breakthrough • Juran Trilogy • Planning • Control • Improvement Dr. Joan Burtner, Associate Professor of Industrial Engineering

6. Armand Feigenbaum • 1950’s - 1980’s • Quality Control: Principles, Practice, and Administration (1961) • Reissued as Total Quality Control (1991) • Quality is a Way of Managing • Organizational Impact of Quality Dr. Joan Burtner, Associate Professor of Industrial Engineering

7. Kaoru Ishikawa • 1950’s – 1980’s • Guide to Quality Control (1982) • What is Total Quality Control? The Japanese Way • Quality Circles (work groups and supervisors trained in SPC concepts) • Cause-and-Effect Diagram (fishbone diagram) Dr. Joan Burtner, Associate Professor of Industrial Engineering

8. Genichi Taguchi • 1960’s - 1990’s • Taguchi Loss Function (combines cost, target, and variation into one metric) • Design of Experiments (modified) • Robust Design (parameters and tolerances) • Quality defined as Loss to Society Dr. Joan Burtner, Associate Professor of Industrial Engineering

9. Philip Crosby • 1970’s - 1980’s • Quality is Conformance to Requirements • Slogans • Zero Defects • Do it right the first time • Quality is Free (1979) • Quality without Tears (1984) • 14 Steps for Improvement Dr. Joan Burtner, Associate Professor of Industrial Engineering

10. Contact Information • Email: Burtner_J@Mercer.edu • US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA • Phone: (478) 301- 4127 Dr. Joan Burtner, Associate Professor of Industrial Engineering