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Who Supports Your Agents?

Who Supports Your Agents? . Hiring Tech-friendly Staff. Presenters: Matt Rains and Victoria Lance. Matt Rains. Victoria Lance. Offices of Bryan Fair; Atlanta, GA Director of KW Systems. Offices of Bryan Fair; Atlanta, GA Director of Technology.

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Who Supports Your Agents?

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  1. Who Supports Your Agents? Hiring Tech-friendly Staff Presenters: Matt Rains and Victoria Lance

  2. Matt Rains Victoria Lance Offices of Bryan Fair; Atlanta, GA Director of KW Systems Offices of Bryan Fair; Atlanta, GA Director of Technology Who Supports Your Agents? Hiring Tech-friendly Staff

  3. Please complete an evaluation formfound in the back of your program guide. Who Supports Your Agents? Hiring Tech-friendly Staff

  4. “Details matter, it’s worth waiting to get it right.” - Steve Jobs Who Supports Your Agents? Hiring Tech-friendly Staff

  5. Finding Talent Who Supports Your Agents? Hiring Tech-friendly Staff

  6. Where to Look for Talent • Craigslist • Monster.com • CareerBuilder.com • Facebook • Referrals – Staff / Agents • Backpage.com Who Supports Your Agents? Hiring Tech-friendly Staff

  7. Filtering Talent • Have applicant send résumé as PDF. • Have them do a DISC online. http://www.tonyrobbins.com/ue/disc-profile.php • Look at their email address and for errors in résumé. • Look for originality. • Look for examples of what they will be doing. • Look for at least 5 years at one job. Who Supports Your Agents? Hiring Tech-friendly Staff

  8. The Hiring Process Who Supports Your Agents? Hiring Tech-friendly Staff

  9. Hiring Talent • Use Recruit-Select! • Check referrals—three deep. • Make phone call to applicant. • How did they answer? • How do they speak? • Listen to voicemail. Who Supports Your Agents? Hiring Tech-friendly Staff

  10. Hiring Talent • Let them know you received their résumé. • Ask for more information about “X.” • “Sneak peek”—ask them in for a 15-minute interview or paper DISC. • Timeliness • Appearance Who Supports Your Agents? Hiring Tech-friendly Staff

  11. The Interview Who Supports Your Agents? Hiring Tech-friendly Staff

  12. Interview Questions Schedule at least 3 hours! • Tell me about yourself, starting with when you were born. • What kind of problems do you like to overcome? • Pay attention to their cell phone. • Ask: Are you an Android user or iPhone user? • Ask: What are the top three apps you use? Who Supports Your Agents? Hiring Tech-friendly Staff

  13. Interview Questions • What is your favorite browser? (or) What is your favorite operating system? Why? • Do you use Cloud computing? Example? • What type of computer do you use? • Are you proficient with Mac? Who Supports Your Agents? Hiring Tech-friendly Staff

  14. Think You Are Ready to Hire? Who Supports Your Agents? Hiring Tech-friendly Staff

  15. Ready to Hire? • Schedule an AVA. • If you like the AVA • Invite them back in to validate the AVA with you. • Dig deep … “Tell me more about that.” Who Supports Your Agents? Hiring Tech-friendly Staff

  16. Common Mistakes • Hiring too fast. Firing too slow. • Follow the facts—not your opinion. • Leave crazyat the door. • Not asking personal questions. • Not digging deeper. • “Why?” • “Tell me more about that.” Who Supports Your Agents? Hiring Tech-friendly Staff

  17. Thank You! Please complete an evaluation form found in the back of your program guide. To download a free copy of this presentation, GO TO: www.familyreunion.kw.com/downloads

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