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Analysis of 2-1-1

Analysis of 2-1-1. Western Washington University HSP 402 – Organizational Systems Brittney Sims. What is 2-1-1?.

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Analysis of 2-1-1

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  1. Analysis of 2-1-1 Western Washington University HSP 402 – Organizational Systems Brittney Sims

  2. What is 2-1-1? • 2-1-1 is the abbreviated telephone number that is reserved for the United States and Canada ; where it is used to provide information, and referrals to health , and human services organizations.

  3. Examples of Services 2-1-1 offer Access • Basic Human Needs • Physical and Mental Health Resources • Employment Supports • Support for Older Individuals • Individuals with disabilities • Support for Children/Youth/Families • Volunteer Opportunities • Disaster Relief/Help • Donation

  4. Analysis of 211 Using Hatch 5-Circle Model • Mary Jo Hatches 5-Circle Model breaks down an organization into 5 dimensions • Social Structure • Culture • Technology • Physical • Environment

  5. 2-1-1 & Its Social Structure

  6. Culture: This is how 2-1-1 relates to everyone

  7. Technology – How can 2-1-1 Implement Change? • Example of how 2-1-1 can implement change is: • When caller utilizes service, user can also be screened for cancer assessment • This is effective for change because is can : • Give callers resources and referrals for health care/Preventative care • Make callers aware of options/education on cancer • Early Detection

  8. Physical Dimension of 2-1-1 • 2-1-1 offers coverage in all 50 states and Canada • Some states and counties do have more or referral service stations; which is dependent upon the amount of resources in that area, the need for resources, and population • More referral services would have a need for more staffing and volunteers to run each facility

  9. Environment Functioning of 2-1-1 • The environment plays a huge role in 2-1-1 because changes in the economy increase or decrease call volume for human needs • Natural Disasters utilize 2-1-1 to connect survivors to shelters, and food • Also, people connect to 2-1-1 when wanting to help those in need when disasters hit • An example of how 2-1-1 is influenced by environment: • OBAMACARE • Since everyone will be required to obtain affordable healthcare; new holders will need to connect with resources, referrals to learn about healthcare plans, get seen by doctors or specialists

  10. 2-1-1 is…..

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