THE UNAUTHORIZED GUIDE CHICAGO EDITION

1. THE UNAUTHORIZED GUIDECHICAGO EDITION Moving to Chicago Working at Oliver Wyman Living in Chicago

2. Welcome to Oliver Wyman! Congratulations! The interviews are over, contracts are signed (sign-on bonuses deposited), and you can now sit back, relax, and enjoy yourself – kind of. As former new hires, we all know how stressful it can be to start a new job and move to a new city. So we’ve tried to take a little bit of that edge off for you in assembling this Unauthorized Guide for Consultants. In this guide, you will find three sections: Moving to Chicago, Working at Oliver Wyman, and Living in Chicago. We’ve tried to address some of the basic categories of questions that we all had prior to working at Oliver Wyman like: • Where should I live? • What should I wear? • How should I prepare for my first day? • What is this beach time I keep hearing about? (hint: it involves no swimsuits or sunscreen) • I’m freaking out about the real world and badly need a cocktail, where should I go? Hopefully this guide will address some of your main concerns, but there will obviously be unanswered questions. Go ahead and reach out to contacts you’ve made through the recruiting process, or ask someone in recruiting to put you in touch with someone to get those questions answered. Above all, RELAX. Yes it’s scary, yes there are a lot of unknowns, but we all survived one way or another and you will too! Congratulations again. We can’t wait to have you join the Oliver Wyman family! - Oliver Wyman Consultants Past & Present

4. THE UNAUTHORIZED GUIDECHICAGO EDITION Moving to Chicago Working at Oliver Wyman Living in Chicago

5. Moving to ChicagoThe city of Chicago is a community of neighborhoods (Gold Coast, Lincoln Park, Lakeview, etc.), each with a unique feel, providing a wide variety of choices when looking for a place to live. Typically, the closer to the center of the city (and the office) you live, the more expensive rent will be. As you venture further from the city center, living space grows and rent falls, giving you a spectrum depending on what you're looking for and willing to pay. In this guide, we’ve tried to give you some insight into some of the more popular neighborhoods amongst the General Consulting Group (GCG - non-partner consultants), along with the advantages and disadvantages to whatever real estate decision you make.

6. Comparison of Chicago Neighborhoods Where GCG Live

7. Neighborhoods: Within Walking Distance to the Office The Feel: Fast paced in the day, dead after business hours. Pros: Close to the office, good public transportation to anywhere else. Cons: More expensive, smaller units. Good to know: Host to a variety of festivals and large attractions. Loop The Feel: Used to be an older crowd, full of condos and lofts, but getting younger as the area develops. Pros: Close to the office, Grant Park, Soldier Field, and every major Metra/el/bus line and all major highways Cons: Quiet at night, but still a handful of trendy bars. Lacks the neighborhood feel of Lincoln Park or Wicker Park. Good to Know: Used to be a bit dicey but becoming a much safer, up-and-coming area. South Loop The Feel: Good mix of people, from big-spending corporate types to struggling artists and nine-to-fivers. Pros: Home to Greek Town and the United Center (where the Bulls/concerts play). Cons: A bit less popular of an area for OW Consultants still –office happy hours may take you farther from home Good to Know: Harpo fans can see her show filmed at her studio in this neighborhood, at least for a few more months. West Loop

8. Neighborhoods: Near North The Feel: Young, energetic area, full of young-professionals. Pros: Good balance of lower price and good location; college area with a lot of bars and young people. Cons: Plenty of grocery stores with limited selection, but no large supermarkets nearby. Good to Know: If you use the bus, get there early or they may be full with Wrigleyvillers heading downtown to work. Lincoln Park The Feel: Like Lincoln Park, this place is packed with young people and full of activity. Pros: Everything you could need day-to-day is right there; plentiful nightlife. Cons: A longer commute to the office. Good to Know: This is a pretty safe area, but take the basic precautions. Things have been known to go missing from apartments left vulnerable during the day. Lakeview The Feel: Crowd tends to be a few more years out of college than other near north areas. Lots of restaurants and bars. Pros: Very close to downtown, but has plenty of it’s own attractions. Cons: Less safe on the north side, pricey. Good to Know: Home to Second City, Chicago’s best-known improv comedy club. Gold Coast / Old Town

9. Neighborhoods: West of the River The Feel: Hip, artsy, and reasonably pretty. Pros: Housing can be cheaper; plenty of galleries, boutiques, classy-casual bars and nightlife. Cons: Easy public transit commute into the office, but difficult to get to friends in the near north neighborhoods by bus or train Good to Know: Crime has been steadily decreasing over the years, leading to more development of the area, but you should still take basic precautions. Bucktown / Wicker Park

10. The Apartment Hunt Apartment Hunting Methods • Apartment Finders • Not only are they professional resources who know Chicago neighborhoods and which apartments are available better than anybody else, but they’re FREE! Schedule an appointment to discuss your needs, and these folks will actually drive you around and take you inside the apartments that are right for you. • Top finders: Chicago Apartment Finders, Apartment People, Apartment Savvy, and Apartment Guys of Chicago. • Tips: Be sure to do your own research so you have a good idea of what you want before your appointment. This will certainly help to speed up the process, which could take several hours depending on how many apartments you want to see. • Craigslist (www.craigslist.org) • This go-to apartment finding website should be your first resource when looking for a place to live. New listings are posted more frequently than you can imagine, and you can even search for roommates, sublets, and parking. • Downsides: Quality of apartments, roommates, and landlords can vary dramatically, so you may spend a while looking. Be careful of giving out personal information. • Networking • One of the best and simplest ways to find an apartment is through friends, classmates, relatives, coworkers, religious groups, etc. Ask around! • On foot • Surprisingly, walking around the area you’d like to live in is a great way to find your ideal apartment. It can also give you a great feel for a neighborhood. Keep an eye out for the “For Lease/Rent” signs posted on the sides of buildings. Notes on timing • Start looking for an apartment about two months before the date you’d like to move in. Leases start at the beginning of every month, but you may be able to negotiate a mid-month move-in date. • Act fast – especially if your desired move-in date is less than a month away. If you wait, the apartment will be taken. That said, trying to look more than two months ahead of time won’t help – most landlords won’t know what will be open that far in advance.

11. The Apartment Hunt • Questions to think about when deciding on an apartment: • Affordable- Is the rent affordable? Are the stores, shops, gyms, movie theaters and bars in the area affordable? (No matter what they say ahead of time, most people spend their money in nearby establishments – i.e. higher rent in nicer areas adds up in many ways). • Management Company – Does the building appear to be well maintained? What do neighbors say about how long it takes to get something fixed? Are they helpful/responsive to your questions? • Transportation - How close is the El (subway) or bus? Are there any express busses nearby? Are there any construction projects underway that might delay your commute to work? • Conveniences – Are there nearby supermarkets? Some Chicago neighborhoods are charming but have only small markets that may not carry as wide a variety of foods as you’d like. • Parking - What’s the parking situation like? Does the apartment include parking? Parking permits are required in some neighborhoods and may require that you have IL license plates. What’s the cost of IL insurance? (Do I really need a car? – most Consultants would say “no”). • Utilities - Who pays for utilities? And how are they powered? Gas heat is cheaper than electric. What is the average winter utility bill for the unit? Can you control your own heat, or is it centrally controlled? (Some apartments become saunas in the winter.) • Neighbors – Does your building rent to students? Though frat boys can be adorable, when they’re breaking things in your hallway at 3am they become increasingly less cute. • Crime - What is the crime rate like? Call the local police office or see http://chicago.everyblock.com/crimeto double check as your landlord could be less than honest on this one. Ask residents or passers-by if they feel safe there. • TIP: If you still have reservations about an area, ask someone at our office!

12. THE UNAUTHORIZED GUIDECHICAGO EDITION Moving to Chicago Working at Oliver Wyman Living in Chicago

13. Those First Day Jitters… • First Day: • You will receive an email 1-2 weeks before starting that lays out your initial schedule, so don’t worry if it’s a few weeks away and you haven’t heard anything. It will come! • Where Will I Be? • You will be in your home office for the first day regardless of whether your are a summer or full-time consultant. The remainder of that week you may head to a different office for 1 or 2 weeks for Toolkit training and social events. • What Do I Bring? • Just yourself and the identification materials needed for some paperwork, along with any paperwork you didn’t mail in. • What Do You Need: • Will Need: • Luggage - A small rolling suitcase that fits into the airline overhead compartments is the main piece of luggage you’ll need. If you go on longer assignments, you may need something bigger, but a good small suitcase is a worthwhile investment. You will use it! Good brands are: Travelpro, Briggs & Riley, and Tumi. (Be sure to check airline websites for overhead compartment dimensions.) • Cell Phone – you will need to provide your own cell phone and pay for your own cell phone bill. If you use your phone a lot for casework, there is a way to expense the fraction of your minutes, but that will be case specific. • Won’t Need/Will be provided: • Laptop • Laptop case – you’ll end up having more than you’ll know what to do with. • Blackberry • Wireless Card – free internet anywhere – it’s pretty great. • Office supplies • Pre-Arrival Work: • Training & Development: We have provided some training & development materials for you to work through before you start at OW. These courses are available on the New Hire Portal. They will be particularly helpful to those with less experience in Finance & Accounting or Microsoft Excel; however, we strongly encourage everyone to review these materials. We will spend more time on these topics once you start work, but this should give you a great start. • Recommended Reading: In addition, you should review Oliver Wyman intellectual capital through the publications listed on our recommended reading list. You will not be quizzed on the material, but it can be useful to familiarize yourself with the topics and industry jargon you will be hearing.

14. Attire The Oliver Wyman office is business casual and most clients are business casual as well. Day One should give you a pretty good feel for the general dress code of the office. Look to other GCG and base your decisions on what you observe. • Business Casual– In general both men and women tend to stick to some combination of the following for business casual: • Dress pants/skirts • Button-down shirt/ blouse • Sweater, twin set • Suits – We follow the dress code of the client, so if your client is business formal, you’ll be expected to wear the same (always a good thing to ask before starting a case). Nevertheless, this is definitely rare and the number of suits you have already from recruiting is probably enough. • Jeans Friday – On Fridays that don’t involve a recruiting event (they’ll be very clear when those days are), you’re allowed to wear jeans. You’re still expected to look neat (no flip flops and t-shirts, and no ripped jeans – even if you overpaid a designer to fashionably tear them for you…). A collared shirt and/or sweater with jeans is generally fine. • In general, just use common sense. You don’t want to be noticed inappropriately for something you’re wearing. Don’t be that new consultant! • …and always remember, no New York Yankees hats (in or outside the office)! Note: These are actual Oliver Wyman employees, not paid celebrities..

15. Staffing • Staffing can be one of the more stressful parts of your job, but the most important thing is to RELAX. You will get staffed. It may not be your dream assignment, and you may not go to your dream location right away, but be patient. • Do well on your cases! The best way to have some say in your staffing assignments is to make others want you on their team. Build a skill set and a good reputation, and the good cases will come. • That being said, do not lie or exaggerate your skill set – especially in the beginning. Interviews are over and you’re already hired. It will only hurt you to say you’re an expert in SQL if in reality you saw your lab partner work in it twice. Some of the worst experiences by new consultants are when they claim to know more about a topic or software program than they actually do. I.e. If you’ve never opened an Excel spreadsheet, tell staffing! You’ll be much happier in the long run. • On the other side, tell staffing what you’re good at and what skills you may have. If you are a wiz in Excel, don’t hide that – it can definitely help you get staffed faster. Similarly, if you are fluent in a language, make that known also (however, being able to ask where’s the bathroom in Italian will not necessarily get you sent to Florence for a case – trust us, we’ve tried). • Be upfront about your concerns. You’ll probably be scared of most assignments when you first arrive (we were), but if you’re particularly concerned about, say, a quant-heavy case, interviewing, or a particular location (e.g. the Middle East) make that known. While staffing can’t always accommodate your concerns, they can do the best they can to place you in an environment where you feel as comfortable as possible. • However, beflexible and willing! Staffing will like you a lot more with a “can do” attitude rather than a long list of “no’s” and demands. And remember, many cases that don’t sound as glamorous end up being the best experiences for their case team members, so don’t blindly write-off assignments based on how they sound. Remember, every case is a learning experience, good or bad. • Fill out the staffing pages and bios as soon as possible (once you start working that is). Skills & Preferences profile, PowerPoint bio, and uploaded resume all help staffing gain better insight into your strengths and background. Especially in the beginning, this will definitely help you get staffed faster. • Be nice to the Staffing Team! Ann Laaff and Jen Thomas will ultimately decide what you get staffed on, so being obnoxious and/or difficult will not help your cause. A lot of times assignments are based on luck of your timing, such as when you roll-off another case, etc. They try to make fairness a top priority. They know you are there and are pleased that you’re willing and eager to get staffed, but be patient. That being said, an inside source tipped us that Ann has a sweet tooth and loves baked goods and chocolate of any shape or kind – not a bad way to lead into a casual conversation about your staffing situation – come with gifts…

16. Beach Time • The “beach” is the consulting term for unstaffed time between cases (sorry if you had higher expectations for the term). It’s a great time to catch up on appointments, catch up on sleep, and generally just catch up on life. But be aware that you are expected to be available to be re-staffed at a moment’s notice. • Different people approach the beach in different ways, especially depending on how long you’ve been at the firm. Be mindful of what people tell you about how to act on the beach because everyone’s situation is different. • While you may spend very little time in your career on the beach (especially Summer Interns), it is definitely the area where new hires have a lot of questions. Here are some classic Do’s and Don’ts for your time on the beach: DO’s • Enjoy yourself! – The beach is a great time to take it easy and de-stress. You’ll be looking fondly back on that time once you get staffed on a busy case. • Check in with Ann – It is good to occasionally check-in with Ann and make sure she knows you’re available. Staffing contracts may change, so it’s good to make sure everyone’s on the same page. • Ask around and see what’s out there (both from Ann and other partners). You are expected to be doing “things” while on the beach – helping out with proposals, firm initiatives, office events, writing this guide, etc. A lot of staffing happens from working on a proposal that eventually gets sold. And yes, you can learn from business development (biz dev) as well. Just because nobody’s seeking you out, doesn’t mean you can’t be of use… • Still ask for vacation time. Beach ≠ Vacation. If you’re leaving the immediate area, let Ann know! But be careful – you may be staffed and need to get to a client site quickly – so don’t go too far without your laptop. • Use the time to contribute to the firm. Firm contribution is an important part of the Oliver Wyman culture; people will notice! DON’Ts • Not come into the office. Especially when you’re first starting, it’s important that people know who you are and recognize your face (FMMs and TGIFs are key). This doesn’t mean you need to work long hours, but even checking in for a few hours each day is valuable (10am -4pm is a good benchmark if you have nothing to do). While everyone does a full “work from home” day here and there especially after ending a hard case, be mindful of completely falling off the planet. • Neglect your email and voicemail. Keep your Blackberry with you. You never know when you’ll get that infamous staffing email. • Blow off your biz dev work. Even if it’s as short as a few days, you can get reviewed on this work. Good and Bad. Initial reputations are often built outside of actual casework and people talk.

17. Traveling & Expenses Travel for case work can range from 4 days a week, every week to completely office based depending on the assignment and needs of the client. Company policy is to have everyone in his/her home office on Fridays, except for long haul staffing overseas. • BCD Travel – BCD Travel is an in-house travel agency that can be used for all business-related trips. • BCD travel profile - Can be completed online complete with credit card information, frequent traveler numbers, and travel preferences (e.g. window or aisle) and they will use that every time you call (booking a week’s worth of travel can take less than a minute). • Change of plans - The advantage to using BCD travel is that if you ever have a problem or need to change plans after booking with them, they can help you do it instantly. • Service Fee - BCD charges a $10 fee for booking online and a $20 fee for booking by phone (this cost can be expensed). It’s generally easier to book online, but it might be faster to call when you need to make last-minute changes. • Non-Office Hours – BCD has a 24-hour number (1-866-895-8939) you can call outside of business hours if you need to change plans. You will just need your record locator (on your itinerary) and your Oliver Wyman employee ID. • Reward Programs – Sign up for them!!! Points and miles add up, and all rewards earned you can use for personal use. Continually check sites like www.webflyer.com for promotions for different point bonuses that always take place. Also, make sure to keep these numbers in your profile, so they are actually used when booking. • Credit Card – Starwood Amex is definitely the credit card of choice amongst GCG, as most cases try to stay in Starwood hotels. You can sign up for one on the Amex or Starwood Preferred Guest website (www.spg.com). While you will have the option of receiving and using a corporate credit card (just get one even if you don’t use it), most people opt to use a personal credit card to receive the points. Tip: if you’re given a low credit limit to start, you can usually just call and ask to have it raised. • Expenses – Different managers have different ways they like to handle expenses, so the most important thing is to ask. Better to clarify upfront than risk a problem later on. • Company policy for expenses can be found online, but generally, most things you purchase while traveling can be expensed down to a simple cup of coffee. • Receipts are required for any purchase of $25 or more. Put them in a good place because losing them will only make your life more difficult (if you do lose a receipt, there are ways to verify the purchase like credit card statement, etc. so don’t freak out that you’ll have to pocket the expense). • Keep good track of your expenses and file them sooner rather than later. The longer you wait the more of a headache it is for you and your Partner!

18. Office Seating and Titles for General Management Consulting (GMC) Chicago Office Buddies & Advisors WINDOW Secondary Hallway Office Associate Partner (shared) HALLWAY Main Hallway Office Partner Inside Desk Consultant Middle Desk Sr. Consultant Outside Desk Associate/ Sr. Associate • You will be assigned a buddy and advisor upon starting at Oliver Wyman. • Buddy: • A GCG member who has been at the firm for at least a year • Great for informal questions that you may be afraid to ask more senior people • Resource for advice, concerns, and just a buddy! • Office sponsors a lunch with your buddy so be sure to take advantage • Advisor: • A partner or Senior Associate • Presents your file during case reviews • Relationship can take many forms, but tend to be a more senior source to ask questions about staffing, reviews, and general career advice.

19. Holidays & Vacation • Corporate Public Holidays • 9 holidays and 2 personal days each year • New Year's Day • Martin Luther King Jr. Day • President's Day • Memorial Day • Independence Day • Labor Day • Thanksgiving & Day after Thanksgiving • Christmas Day • Vacation Time • 15 vacation days a year (accrued at 1.25 days/month) – you’ll get more days once you’re here longer (after 5 years is the next jump, so you have a little while…) • Vacation accrual year begins January 1st and ends December 31st • Maximum unused vacation carry-over is 5 days. • Sick Days • Full time salaried employees who begin employment before March 1 are eligible for up to 10 days of paid illness for that calendar year. • Up to one half of annual illness days may be taken to care for an ill family member. Benefits • Most consultants don’t even know where to begin with benefits, so if you’re completely lost, you’re not alone. You will receive a thorough presentation on your first day and in general have 30 days to comprehend and decide on what plans work for you. • If you want a head start, MMC People Link is a comprehensive website for all your benefits, payroll, etc. www.mmcpeoplelink.com. • Your benefits will start on your first day of full-time employment, not the first of the month. • You will receive the full range of benefits including medical, dental, vision, and many other types of insurance you didn’t even realize existed. Different people have opinions on the different plans, so it may be best to survey people in person once you get here. Keep in mind that you should select a plan based upon what works best for YOUR situation and life style. • Marsh & McLennan has a variety of other benefits for discount transportation, museum admissions, and lift tickets. Definitely worth poking around the PeopleLink website – you’ll be amazed at what you’ll find. • TRIP (WageWorks commuter card) • Offers commuters tax savings: pay for mass transit passes ($110 max/month) or parking fees ($215 max/month) with before-tax dollars; state taxation may vary. • Money for the transit pass or parking fee is deducted from month-end paycheck.

20. ACRONYM Central In case you haven’t figured out already, consultants like to use acronyms. Here are some of the more common acronyms used at Oliver Wyman. Warning: Don’t get too comfortable with this list, they’re constantly changing… FS: Financial Services GMC: General Management Consulting BU: Business Unit HLS: Health & Life Sciences CMT: Communications, Media & Technology MTE: Manufacturing, Transportation & Energy CIVT: Consumer & Industrial Value Transformation GCG: General Consulting Group (non-Partners) AC: Affiliated Consultants (non-Partners) Partnership: Partners and Associate Partners Other Acronyms / Useful Terms OWOK Oliver Wyman Open Knowledge (mailing list) MoF Ministry of Fun IRC Internal Research Center FS/(FMS) Friday (Morning) Session BD (Biz Dev) Business Development IS Information Services And of course, who could forget POW!? “People of Oliver Wyman” is our internal online community and face-book. Join POW! to access local office and OW-wide updates, join employee groups and stay connected with your fellow OW staffers.

21. The Pyramid • As you’re learning the names of our various Business Units and resources, you should also familiarize yourself with the company hierarchy. • Each level plays a different role during a project, with Consultants, Senior Consultants and Associates doing varying degrees of the analytics and research. As you become more senior, you will also interact more with clients and be expected to contribute more to thinking through and structuring various issues in the case rather than just executing. (But you won’t have to worry about that for a little while!) • Your day-to-day work could be managed by almost anyone above you. Part-ners Sell cases; provide strategic direction; serve as main client liaisons Provide day-to-day case and client management Associate Partners Senior Associates Associates Senior Consultants Consultants 20

22. is active in the following areas: • - Community Engagement: Create an inclusive and supportive environment for GLBT people at OWG. Create networking, socializing and service work and philanthropy opportunities. • - Cultural Transformation: Create a voice for GLBT in OWG including mentoring programs, enhanced communications and more inclusive policies. • Business Development: Provide internal training to aid building successful relationships with GLBT clients, and explore GLBT networking and BD opportunities • - Recruiting: Support OWG recruiting to sell to GLBT recruits, create more inclusive marketing materials and maximize GLBT recruiting channels Oliver Wyman Employee Resource Groups (ERGs) Our culture is one that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues. It is this culture of diversity and inclusion that helps us generate new ideas and create solutions that best serve our client base, which itself is increasingly diverse. — Corporate Diversity Statement Oliver Wyman has a number of popular (and growing) Employee Resource Groups (ERGs). These cross-functional groups recognize and celebrate diversity & inclusion across OWG and are a great way to get involved in the global OWG community! Founded in 2008, GLOW supports OWG diversity and inclusion initiatives and advocate for the unique needs of the Gay, Lesbian, Bi-sexual and Transgender (GLBT) employees. To feel more accepted and connected to our organization, we are creating reverse mentoring programs, affecting policies, enhancing communications and getting involved in business development activities. “If I’m not gay, can I join GLOW?” YES - Over 35% of GLOW members are straight. Your contribution is essential to create an inclusive environment for ALL employees of Oliver Wyman. To learn more or to join GLOW contact:GLOW@oliverwyman.com or visit the group site on POW! Larissa DeLima will help get you started!

23. Oliver Wyman ERGs continued… WOW is a grass-roots, cross-OWG employee resource and networking group focused on increasing our ability to attract, develop, and retain highly talented women by enhancing their access to professional development and personal growth opportunities. WOW is open to all Oliver Wyman Group staff (both men and women). It focuses on community building, recruiting, business development & brand-building. • 250 new members • Established chapters in most major global offices • Numerous activities: Toronto & Singapore Run for a Cure, Boston Leadership development session • Migrated groupsite to POW! • Work with Women: collaborate across OpCos (Mercer, Marsh, Guy Carpenter) • Communicate: Be ‘voice’ of Women at OWG through POW! • Work for Women: Enhance career development, act as a resource for global/local management initiatives To join WOW – email WOW@oliverwyman.com or visit the group site on POW! EMPOWERED is a grass-roots Employee Resource Group for racially and ethnically diverse OWG employees and their allies. Our Mission is to enrich Oliver Wyman Group, its core values and culture, through inclusive initiatives that foster communication, understanding and appreciation of racial and ethnic diversity. • We pursue our vision in the following areas: • Cultural Awareness: Create opportunities and develop strategies to advance cultural awareness • Community Outreach: Involve local communities to support diversity related initiatives & education • Recruiting & Retention: Attract & develop top talent from a wide variety of cultures and backgrounds • Coaching & Mentoring: Help OWG staff understand and overcome challenges relating to racial, cultural and ethnic diversity through mentorship and access to personal development resources • Data & Messaging: Internal and external communication on efforts to enhance diversity at OWG To join EMPOWERED please contact Brandi Greene (brandi.greene@oliverwyman.com) or Kaijia Gu (kaijia.gu@oliverwyman.com) or visit the group site on POW!

24. Lunch at the Office • Given the amount of offices in the Loop, there is no shortage of places to grab lunch. You can eat over-priced sandwiches, wraps, and salads to your heart’s delight. If you’re watching your finances, consider bringing in lunch. Buying lunch 5 days-a-week does add up – trust us. Nevertheless, here are some of the classic “go-to” places amongst Consultants for lunch: Potbelly –Don’t be turned off by the long line stretching out the door and down the sidewalk. You won’t wait longer than ten minutes for the best value lunch-time sandwiches in the city. Check out the online menu before you go, as the sandwich makers will be yelling at you for your order from the moment you step inside the restaurant. Goodwin’s – Just across Franklin from the office, this upscale deli has 4 pages of delicious sandwiches and wraps to choose from. The line might extend up the stairs, but the food is well worth the wait and reasonably priced. Taza – Mediterranean food, with an emphasis and focus on healthy alternatives, freshness and superior quality. Mediterranean is embraced throughout the world as a healthy regimen, combining influences from some of the world’s best cuisine found in countries such as Greece, France, Italy, Spain, and Morocco to name a few. Taza is around the corner on Franklin, and has become an office favorite for its quick service, great falafel and low prices. Chipotle - Fresh Mexican restaurants specializing in San Francisco burritos and tacos. Known for its chunky guacamole and large burritos, Chipotle is a Chicago Office standard. Specialty’s – This is a great sandwich place, and just one building over on Wacker. It’s warm cookie alerts also make a great excuse for a 3pm excursion out of the office. French Market – A recent addition to the train station, this indoor market features multiple food stands including a French sandwich stand, Indian curries, sushi, and a German stand that only serves beer and fries.

25. Dinner at the Office Yes, from time to time, you may end up having dinner in the office, but the good news is that you can expense up to $30 of food for dinner. That means you have choices. Delivery GrubHub (www.grubhub.com) This delivery site allows you to place orders online for a number of restaurants but charges a markup for delivery. It includes restaurants that would otherwise never deliver, which can make up for having dinner in the office. CEO Deliveries (312-733-5019) With over 80 different options, CEO Deliveries provides restaurant-quality meals and catering to busy individuals and organizations. Takeout Primebar Located on the street level of the 155 N Wacker building, Primebar is a new addition to the Loop. Originally from Denver, Primebar focuses on using local products in its sandwiches, salads and entrées. Sushi Sai Conveniently across the street, Sushi Sai delivers until 9pm, making it one of the few Loop restaurants open late during the week.

26. Office Traditions • The Chicago Office has a variety of traditions, most of which occur on Fridays when everyone is in the office (remember this when you’re procrastinating during the week and planning to be productive on Friday – it can be very difficult to get work done). These are great times to get to know your colleagues and catch up with friends, especially if you’ve been traveling all week. It’s also really easy to get involved in planning events and/or starting an event of your own. If you build it, they will come… • Friday Sessions– (almost) every Friday during lunch the office gathers in the River Room for general office announcements, information sessions, and presentation by case teams on recent pieces of case work. • Happy Hour– Most Fridays will feature either a formal (read: free) or informal happy hour of some type. While you don’t want to get a reputation for curling up under the pool table, do feel free to challenge the partners to a game of beer pong. • Ravinia– Anyone who has spent a winter in Chicago knows that summer in Chicago is something to be appreciated. In appreciation of the beautiful weather, the Chicago Office takes an evening to have an outdoor picnic and enjoy one of the great concerts at Ravinia Park. • Alumni Reunion– Each year the Chicago Office puts on a large scale cocktail hour and lunch to help re-unite past and present Oliver Wyman employees. This event is a “must attend” and always turns out to be a fantastic trip down memory lane. The stories that come out of this day quickly turn into legends. • Holiday Party– The Holiday party every year is held during the traditional Winter Holiday Season at one of the finest Chicago establishments. Past party themes have been “Casino Night” and “An Evening with Simba.” • Community Service– The office participates in a variety of community service initiatives. A past trip was to a Senior Citizen home where OW Consultants cooked lunch and spent time with the elderly. It is important to note that if you have a cause you care about, new initiatives are always welcome! • O-Dub All-Stars– The Chicago Office participates in a number of different intramural sports leagues, and needs your help to break a recent losing streak. The All Stars are hungry for win since their Basketball championship in winter 2008, so be on the lookout for flag football, volleyball and basketball games.

27. Office Events At Office Events, you never know who’s snapping pictures, so be on your toes… Sell Weekend Go-Karts Happy Hour Holiday Party Karaoke

28. THE UNAUTHORIZED GUIDECHICAGO EDITION Moving to Chicago Working at Oliver Wyman Living in Chicago

29. Gyms & Running • Yes, there is such a thing as the “Consulting 15,” but the good news is that you have plenty of options of places to work out to burn off all those meals you’re eating out. • Chicago has a ton of gyms, including one in the office. When choosing a gym, be mindful that there’s a good chance you’ll be traveling during the week, so that location far from your apartment, but close to office might not make sense after all. • Cost - Marsh & McLennan does have discounts at some gyms, though many are not worth it because you have to take on the most expensive package; be sure to ask regardless! A basic membership at most of the nicer gyms will set you back $70-90+/month. Gyms are always offering initiation deals, and many also offer trial memberships for free or a nominal cost if you’re having trouble deciding. • Running outside –Chicago is full of avid runners. Undeterred by rain, sleet, snow, or even hail, they can be seen year-round appreciating the many fine free sidewalks, lakefront running paths, and parks all over the city. Tip: See Chicago Area Runners’ Association website (www.cararuns.org) for info on the city’s many fun-runs, marathons, and running clubs. • 155 N Wacker Gym – Opened just after OW moved in back in 2009, it is for the exclusive use of the building’s tenants. It’s on the second floor, with new equipment and a view of Wacker Drive. Contact Joe Senase for membership information. • Equinox – This club features top-of-the-line equipment and great personal trainers. They have a 4 Chicago facilities – one close to the office. It can be a little on the pricier side, but most find it worth it. • Crunch Fitness –Stacked with modern equipment and creative classes such as Hip-Hop Aerobics and Extreme Urban Adventure, this gym offers something new for people looking to spice up their routines. • Fitness Formula Clubs – The Union station location is very convenient and fairly nice. The price is slightly higher than moderate, but its other Chicago locations are very clean, accessible, and hold amenities such as a racquetball court, climbing wall, and solid martial arts classes. • Chicago Athletic Clubs – Locations in Lincoln Park (LPAC), Lakeview (LVAC), West Loop (WAC) and Evanston (EAC). Well-regarded and priced at a premium, they have well-maintained equipment and in most cases a pool. • Bally’s – One of the cheaper gyms in Chicago… and you get what you pay for. Bally’s is often over-crowded, but offers great equipment and 300+ locations nationwide, making it worth a second look for consultants. • Many more… Ask neighbors and look around your neighborhood. If you want to work out, you will have your choices…

30. Eating Out Chicago has lots of restaurants for all sorts of budgets and tastes. You will find every bit of the glamorous fine dining that you would expect from a world-class city, but be sure to venture out and keep an open mind. Some of the best food you will eat is at the many hole-in-the-wall joints, each with its own flair and flavor, that are scattered throughout every Chicago neighborhood. Here are some of the must-do’s of Chicago, as well some GCG favorites. Sushi Latin Pizza (Chicago-style only) Japonais 600 W Chicago Ave. Frontera Grill / Xoco 702 W Fulton Market (Celebrity chef Rick Bayliss) Lou Malnati’s 958 W. Wrightwood, other locations Sushi Samba Rio 504 N Wells St. Café Babareeba 2024 N Halstead (GCG recommended!) Giodano’s Multiple locations around the city Sushi Toro 2546 N Clark St. (GCG recommended!) Tarascas 2585 N Clark St. (GCG recommended!) Pat’s Pizzeria & Ristorante 2679 N Lincoln Ave. Breakfast Steak / Seafood Late-night Grub Ann Sathers 929 W Belmont Ave. (Cheap and a Chicago must!) N9NE 440 W. Randolph St.(favorite for office events) Tempo 6 E Chestnut (GCG recommended!) Orange 3231 N. Clark St. (GCG recommended!) Morton’s 1050 N. State St.(the original!) Angela’s Burrito Style 2556 N Clark St. (Get the California style burrito!) Bacon & Eggs 3120 N. Lincoln Ave. (GCG recommended!) Joe’s Stone Crab 60 E. Grand Ave. Wiener Circle 2622 N Clark St. (Prepare to be shocked.)

31. Fun in the Daytime Chicago Sport & Social Club One of the greatest aspects of moving to Chicago is the abundance of opportunities to get involved in just about anything you’re interested in; it’s also a great way to meet new people who share your interests. With over 70,000 annual participants, Chicago Sport & Social Club is the nation's largest provider of recreational sports leagues and social events. Here are just some of the available opportunities: Check out www.chicagosocial.com to find out more. Want to get involved and help better your community? Chicago Cares develops 200 hands-on group volunteer projects each month. This group organizes and leads two large service events - the Celebration of Service in Honor of Dr. Martin Luther King, Jr. each January and the Serve-a-thon in June. Volunteer programs help meet the most pressing needs in education (adult and children), hunger, health and wellness, senior services, and environment and rehabilitation. No commitments necessary. Simply sign up online to look at their calendar of projects and find a project that fits with your ambition and availability. Donate time at your convenience, as much or little as you want. See www.chicagocares.org for more information. • Bar games • Basketball • Bootcamp fitness • Broomball • Dodgeball • Dancing (wanna learn salsa?) • Football • Kickball • Ping pong • Rock climbing • Soccer • Volleyball (indoor or beach) Get Involved!

32. Chicago Nightlife You will not have to look too hard to find your scene in this city’s plentiful nightlife. Whether it’s the in trendy clubs of Rush Street, or any of the thousands of street-corner neighborhood bars, you won’t be disappointed in your search for a great time! There are many staple bars of Chicago, simply ask your co-workers. If you’re looking for something new, try www.metromix.com. It’s a great source for updates on upcoming nightlife events and to get reviews on the many places you haven’t been… yet. Here is just a small sampling of GCG’s favorite watering holes: John Barleycorn Wrigleyville “A lot of fun, but get there early if you’re going to Wrigleyville, or you’ll be waiting a while. ” McFadden’s Gold Coast “Fun college atmosphere.” The Apartment Lincoln Park “Towers of beer downstairs, dancing next to mocked up apartment rooms upstairs” Cubby Bear Wrigleyville “Classic Chicago sports bar. Always packed.” Hangge Uppe (aka, The Hang Up) Gold Coast “They play 80’s ‘til 5am, enough said!” Martini Park Rivers West “Trendy, upscale bar. Can be expensive, but usually a pretty good time.” Duffy’s Lincoln Park “Great if you love Michigan / Detroit sports or just want a really fun Sunday brunch.” Kingston Mines Lincoln Park “Best jazz in the city.”

33. Sporting Events If there is one thing that Chicago has a lot of, it’s sports. The passion for athletics in this Midwest city is unmatched, though the New York Office might disagree. We all know about the storied Bulls of the nineties and the complete dominance by a little known man named Jordan. However, Chicago is truly a baseball town with two teams: the Chicago Cubs and Chicago White Sox. Allegiance to one team is drawn strictly upon place of origin. North-siders are diehard Cubs fans and the same is true for the South-siders and the White Sox. Chicago sports can not be discussed without mentioning the Bears. Any team that can play in December with below zero weather and 45+ mph winds deserves high praise. Professional Teams The Cubs: The world famous Chicago Cubs are best known for their 100 year Championship drought. Since 1908, Cubs’ fans have hung onto the hope of winning the World Series, but have fallen short each time. Games at Wrigley Field are quite the social outing and should be experience by all, even those who aren’t baseball fans. The White Sox: The White Sox typically take a backseat to the Cubs when it comes to Chicago baseball attention. However, the “Sox” invigorated the city with a recent playoff run ending with a World Series win. The Sox play just south of the city right off of the Dan Ryan expressway. The Bulls: The Bulls were once the darling of Chicago Sports. During the days of Michael Jordan and Scottie Pippen, the Bulls were able to amass six NBA Championships. In recent years the Bulls have been less fortunate. After years of rebuilding, this young team is at a point where everyone expects a return to basketball prominence. A game can be seen at the United Center just west of the office. The Bears: The Chicago Bears have been known to produce Legends. People such as Mike Ditka and Walter Payton are idolized in the second city. More recently the Bears have been know for great defense, stellar special teams, and poor offense. Games can be caught at Soldier Field on Lakeshore drive just south of the World Famous Field Museum.

34. Sporting Events (Continued) The Blackhawks: Despite its rich history, the Chicago Blackhawks are the emerging professional team in the city. The Blackhawks have been making a recent attempt to thrust hockey into Chicago sports prowess. Support this effort by catching a game at the United Center, the same place the Bulls play. Other Events Bike the Drive: A recreational, non-competitive bicycle ride held each year in Chicago; Lake Shore Drive is cleared of motor vehicle traffic and opened exclusively to bicyclists for several hours, beginning at dawn. The event benefits bicycling advocacy work in the region by the Chicago-land Bicycle Federation. For the past several years, Bike The Drive has been held on the Sunday of Memorial Day weekend. The event has drawn 20,000 riders in past years. The Chicago Marathon: An annual major marathon held yearly in Chicago. Alongside the Boston, New York, London and Berlin Marathons, it is one of the five World Marathon Majors. It is among the fastest growing marathon road races in the world, due in part to its largely fast and flat course which facilitates the pursuit of personal and world record performances. There is no qualifying time to participate, but only runners who finish within 6½ hours are officially timed. The race is limited to 45,000 runners on a first-come, first-served basis. The Taste of Chicago: The world's largest food festival is held annually for two weeks, starting the last week of June; the event is the largest festival in Chicago. Every year millions of Chicagoans and tourists from around the world flock to Grant Park to enjoy the variety of food prepared by Chicago's most popular restaurants. Events also include live music on multiple stages, informational and family oriented pavilions, and nightly film performances.

35. Arts & Culture • John G Shedd Aquarium – www.sheddaquarium.org • Watch as divers hand feed more than 100 species of fish and other underwater creatures. Also on display: beluga whales, komodo dragons, dolphins, and 30 species of sharks. • Adler Planetarium – www.adlerplanetarium.org • Adler was the first planetarium to open in the US. It features a spectacular Sky Theater and exhibits on space and time. • The Field Museum of Natural History –www.fieldmuseum.org • This museum features Sue, the world’s largest and most complete T-Rex. Also of interest are the many exhibits devoted to fossils, dinosaurs, and the cultures of ancient Egypt, Africa, and Native Americans. • Art Institute of Chicago – www.artic.edu • Both an academic institution and a museum, the Art Institute houses a wide variety of fabulous exhibits. Among others are Ancient Greek, Roman, and Egyptian art and sculptures; American, African, and Indian art; and European exhibits from Early Renaissance to Post-impressionist periods. • Museum of Science and Industry – www.msichicago.org • Features a coal mine, a U-505 submarine, intelligent LEGO bricks, and travel through virtual reality. Come here to take a prehistoric journey through the Omnimax theater, descend down a mine shaft, and learn all about the science of trains and how they’ve impacted society. • DuSable Museum of African-American History – www.dusablemuseum.org • DuSable presents the most comprehensive exhibition to ever explore the issues of the Vietnam War from an African American perspective. • Museums • Chicago has a ton of great museums for whatever tastes you have. Be on the lookout for special nights with different events and free admissions!

36. Arts & Culture (Continued) • Classical concerts • The Chicago SymphonyOrchestra (www.cso.org) plays at Chicago’s Symphony Center. Premier musicians come regularly from around the world to play with the CSO. They usually play 5-6 days a week. Tickets can be found for $22 to several hundred. Their performances are a real treat whether you’re a long-time fan of the classical arts or a first-timer wanting to expand your horizons. • Theater & Dance • Chicago offers a very rich theater experience for those that enjoy the fine arts. Check www.ticketmaster.com for show times. • Join the Broadway Chicago mailing list to get regular mailings on upcoming shows, access to tickets before they go on sale to the general public, and to take advantage of decent discounts on most shows that come through Chicago. See www.broadwayinchicago.com for more information. • Make sure to check for MMC discounts on these shows! • Live music (non-classical) • Chicago has an unrivaled Jazz scene. Kingston Mines, B.L.U.E.S., Underground Wonder Bar, and the Green Mill are all absolute must sees for anyone who wants to feel the real Chicago blues-jazz experience. • Lollapalooza has become the leading contemporary outdoor music festival since moving permanently to Chicago in 2005. this is a must-see every year for a wide range of alt-rock, hip hop and punk artists, as well as dance and comedy performances. Aug 6-8 2010! • The aforementioned Ravinia concerts occur regularly in summer • Chicago has a multitude of large and small venues to see live music. The House of Blues, United Center, and All-State Arena host many of the largest names in popular music. To get a glimpse of the smaller scale open mic scene, visit Double Door in Wicker Park, Elbo Room in Lakeview, or HotHouse in the South Loop. • Also useful are the email ticket alerts available at Ticketmaster (www.ticketmaster.com) and Ticketweb (www.ticketweb.com).

37. MMC Employee Discounts • Didn’t get enough culture in Chicago? Marsh & McLennan offers employee discounts for a variety of cultural institutions in NYC if you’re ever visiting friends. To use these, just show your business card or health insurance card. • American Museum of Natural History (free admission for employee + 5 guests, 50% off IMAX tickets; 20% off space show tickets; and 50% off tickets for special exhibitions). • Brooklyn Museum of Art (free admission for employee and one guest; free parking for one car). • French Institute: Alliance Française (free membership; to receive your membership card, send an e-mail from your business address to CorporateMembership@fiaf.org; include your home address, phone number, preferred e-mail address and a membership card will be mailed to you). Germany (Goethe Institute) and Spain (Cervantes) have similar consulate programs. • Guggenheim Museum: (free admission for employee and up to three guests). • International Center of Photography (free admission for employee + 3 guests; 10% gift shop and cafe discount). • The Jewish Museum (free admission for employee and one guest; 10% shop discount, online with code: JMCM). • Museum of Modern Art (free admission for employee and one guest). • Museum of Television and Radio (free admission for employee and accompanying family members to MTVR in New York City and Los Angeles). • New York Historical Society (free admission for employee only; 10% gift shop discount). • South Street Seaport Museum (free admission for employee and family; 10% gift shop discount). • Whitney Museum of American Art (free admission for employee, one adult guest, and up to three children under the age of 18). • Note: other employee discounts are available; see the MMC PeopleLink (www.mmcpeoplelink.com) website for more details. These include permanent 15% off regular priced merchandise at Brooks Brothers (maybe stock up on some work clothes after you start….) and Jos. A. Bank, discounts at Apple, and discounts for AT&T and Verizon wireless service.

38. Got Everything? While we hope we covered a lot of the basics, we know you’ll have many more questions once you start. The important thing to do is just ask. Yes, there are such things as stupid questions (don’t let anyone tell you otherwise), but nobody will remember them for more than an hour, so you might as well ask. We leave you with some sagely advice from current GCG at Oliver Wyman: “Ask ask ask. If you can't figure something out after 5-10 minutes, ask someone near you or shoot an email to someone. Chances are, someone has the answer and will be glad to help.” “There are two types of consultants in this world, those who love PowerPoint and liars.” “Girl/Boy in a bar: What do you do? You: I model.” “Consulting years are like dog years.” “Eat well, drink well, the Consulting 15 is inevitable.” “Learn to use your PowerPoint toolbar buttons--they will revolutionize your life.” “Staffing is your best friend in this place - be ‘can do’ and low maintenance (no matter how many times you end up working in Timbuktu).” "No matter what your case manager says, you do not have to go 'two-to-a-bed' to stay under budget." “Don't be shy. The people at this firm are fantastic, and it's worth getting to know every one of them.” "If you go on long haul, be sure to leave a lot of your crap in and around your cube so they don't give away your desk while you're gone."