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2008 Hotqua – Activities

2008 Hotqua – Activities. Matthias Pötzsch, swiss, online course participant for the workshops „Quality representative“ & „Quality manager“ by ISO 9001 January to May 2008. Congratulations for the succeeded exams by DIN EN-ISO 9001 CERTQUA (DIHK, BDA, ZDH, WK) Exam.

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2008 Hotqua – Activities

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  1. 2008Hotqua – Activities www.hotqua.de

  2. Matthias Pötzsch, swiss, online course participant for the workshops „Quality representative“ & „Quality manager“ by ISO 9001 January to May 2008 Congratulations for the succeeded exams by DIN EN-ISO 9001 CERTQUA (DIHK, BDA, ZDH, WK) Exam Quality Representative & Manager www.hotqua.de

  3. Service - Quality - Workshop • Contentment degree of the participants: 86% (restaurant employees) and 97% (hotel employees) • DEHOGA Berlin – Hotqua course, 14.01.08 www.hotqua.de

  4. Communication with guests • DEHOGA Berlin – Hotqua course • Communication workshop in Berlin, 04.02.08 • Contentment degree of the participants: 100% www.hotqua.de

  5. Conflict ManagementDEHOGA – Hotqua - Course, Berlin, 08.02.08 Contentment degree of the participants: 92% www.hotqua.de

  6. Service- / Quality Standards • Operative Standards for the „Café Seidenfaden“ Berlin • Project Quality Barometer • Contentment degree of the participants: 100% • Photo: Anja Kießling, 21.02.08 www.hotqua.de

  7. Professional sales in service department • DEHOGA Berlin – Hotqua workshop • Professional sales in service department • Contentment degree of the participants: 97% • Berlin, 03.03.08 www.hotqua.de

  8. Professional sale in hotels • DEHOGA Berlin – Hotqua workshop • Professional sale in hotels • Contentment degree of the participants: 90% • Berlin, 03.03.08 www.hotqua.de

  9. Sales management for Hotels & Restaurant • DEHOGA Berlin – Hotqua Workshop • Contentment degree of the participants: 100% • Berlin, 07.03.08 • Photo: Grit Reuter (Tulip Inn Hotel) www.hotqua.de

  10. Inteligência Comercial • Workshop Hotqua / Câmara Brasil - Alemanha de Porto Alegre, German - Brazilian Chamber of Industry and Commerce Porto Alegre • Speaker: Ricardo Kaufmann, Montevideo, UY • Photo: workshop participants, March 2008 www.hotqua.de

  11. Guests complaints • DEHOGA Berlin – Hotqua workshop about guests complaints • Contentment degree of the participants: 95% • Berlin, 01.04.08 www.hotqua.de

  12. Sales & communication • In-house workshop, 02-03.04.08 • Contentment degree of the participants : 92% • Mercure Hotel & Residence Berlin Checkpoint Charlie www.hotqua.de

  13. Quality Auditor ISO 9001 Quality auditor workshop by ISO 9001 for hotel & tourism companies Tourism Association Banat, Timisoara, RO,17.04.08 www.hotqua.de

  14. Updated and extended High-quality standards for hotels Quality Manual & Quality Standards, 80 pages with: Work instructions, check lists, job descriptions and questionnaires for the reception, housekeeping, service, kitchen and management Online offer, May 2008 High-quality standards for restaurants updated and extended Quality Manual & Quality Standards, 70 pages with: Work instructions, check lists, job descriptions and questionnaires for the service, reception, cleaning, kitchen and management Quality standards for H & R www.hotqua.de

  15. Hygiene & work flows in the kitchen by HACCP • Hygiene - workshop with practical applications and HACCP Checklist • Contentment degree of the participants: 91% • DEHOGA (German Hotel Association) / Hotqua Berlin, 05.05.08 www.hotqua.de

  16. Housekeeping & work flows • Housekeeping - workshop with work instructions, checklists and job descriptions • Contentment degree of the participants: 94% • DEHOGA Berlin / Hotqua Berlin, 05.05.08 www.hotqua.de

  17. Human research Management • In-house workshop for human research management with practical applications • Contentment degree of the participants: 96% • Hotel Kaiserhof, Radeberg, 09.05.08 www.hotqua.de

  18. Service - Quality & SQ-Barometer APT Bucovina, Romania APT Bucovina Inima Bucovinei Parador Turistic Bucovina Suceava, 22.05.08 www.hotqua.de

  19. Quality Management • Preparation of the basic certification for the title: • "Tested mandatory administrator / tested mandatory manager“ • Mandatory Administrator Organisation (Bundesverband IGZ) • Bremen / Dortmund / Berlin • March-April-May-2008 www.hotqua.de

  20. Hygiene & work flow in the kitchen / HACCP Practical Hygiene supplementary workshop in Berlin, 04.06.08 Contentment degree: 92% DEHOGA (German Hotel Association) Berlin / Hotqua www.hotqua.de

  21. Quality Management ISO 9001 • Quality Management ISO 9001 Coaching • Hotel & Tourism • Contentment degree of the participant: 90% • Maren Krützfeldt (Ritz-Carlton Berlin, Dir. Quality & Learning) • Berlin, 06.06.08 www.hotqua.de

  22. Quality Management Support • Firm of solicitors Wutzke & Förster, Frankfurt Oder, June 2008 • Quality Management optimization • Preparation of the intern & extern audit www.hotqua.de

  23. Successful communication with hotel guests • Inhouse – training in the „Naturhotel DIE ARCHE“ • Contentment degree of the participants: 92% • Zislow, den 05.08.08 www.hotqua.de

  24. Successful communication with hotel & restaurant guests • DEHOGA / Hotqua further education • Contentment degree of the participants : 91% • Location: Mercure Check Point Charlie • Photo: Participants of the course in Berlin 08.09.08 www.hotqua.de

  25. High-quality management for medical practices • Implementation of a qualitymanagement system acording DIN-EN-ISO 9001:2000 • Medical practice of Dipl. med. Alexander Kutscherskij • Photo: Employees • Berlin, 09.09.08 www.hotqua.de

  26. Successful communication with hotel guests • Inhouse Workshop in the Ritz - Carlton Hotel Berlin with practical exercises and tests • Contentment degree of the participants: 95% • Photo: workshopparticipants, 10.09.08 www.hotqua.de

  27. Internal audit by DIN-EN-ISO 9001:2000 & 19011 + SQB Firm of solicitors Wutzke & Förster in Frankfurt (Oder) • Document examination, intern audit, review, audit report, improvement management • Service quality barometer: Measurement of contentment degree of the customers, of the employees and of the in-plant training seminar attendees • Frankfurt Oder, 11.09.08 www.hotqua.de

  28. Hygiene & work flows in the kitchen by HACCP • Inhouse Workshop HACCP • Contentment degree of the participants: 99% • Hotel Bel Ahr Berlin, 12.09.08 www.hotqua.de

  29. Online course: Service quality & Quality Management ISO 9001 • Service Quality Hotel • Service Quality Restaurant • Quality Management ISO 9001 • Daniel Ehor, Restaurant specialist from Romania • Contentment degree: 90%, • Online login: July – August - September 2008 www.hotqua.de

  30. German - Polish regional planninggovernmentcommission • 7th session of the committee for regional planning for regional border cooperation on 16/17.09.08 in Berlin • Photo: Participants of the conference www.hotqua.de

  31. Haus Dannenberg am See • Inhouse training: Guests complaints • Contentment degree of the participants: 96% • Photo: Dannenberg Family, • Berlin / Heiligensee, 23.09.08 www.hotqua.de

  32. DANA Senioreneinrichtungen GmbH, Hannover • Inhouse workshop: servicequality • Contentment degree of the participants: 96% • Photo: workshop participants from Bad Pyrmont, Bad Schwartau (Wiesengrund), Appen, Plön, Neustadt and Hannover, 25.09.08 www.hotqua.de

  33. Guestscomplaints • DEHOGA / Hotqua workshop • Contentment degree of the participants: 92% • Location: IKK Berlin - Brandenburg • Photo: workshop participants, 07.10.08 Berlin www.hotqua.de

  34. Complaint management • DEHOGA / Hotqua workshop • Contentment degree of the participants: 87% • Location: IKK Berlin - Brandenburg • Photo: workshop participants, 09.10.08 Berlin www.hotqua.de

  35. (Re –) Certification audit care • Firm of solicitors Wutzke & Förster, Frankfurt Oder, October 2008 • Supervision of the re-certification audit ISO 9001 • Audit result: proposition for the (re-) certification www.hotqua.de

  36. Hygiene & work flows in the kitchen/ HACCP, 03.11.08 Berlin, Hotqua -DEHOGA, contentment degree 96% www.hotqua.de

  37. Housekeeping / cleaning quality • Hotqua - DEHOGA Berlin Workshop, 05.11.08 • Location:Mercure Hotel Checkpoint Charlie • Contentment degree of the participants: 93% www.hotqua.de

  38. Personal management in hotels & restaurants • Hotqua – DEHOGA Berlin management course • Location: Mercure Hotel Check Point Charlie, Berlin, 06.11.08 • Contentment degree of the participants: 89% www.hotqua.de

  39. Efficient management technicsInhouse course, Brauhaus Lemke, 10.11.08, contentment degree: 92% www.hotqua.de

  40. Housekeeping • Hotqua - DEHOGA Berlin additional workshop on 12.11.08 at the Mercure Hotel Checkpoint Charlie • Contentment degree of the participants: 97% www.hotqua.de

  41. Personal management in hotels & restaurants • Hotqua – DEHOGA Berlin additional –managementcourse in Berlin, at the Mercure Hotel Check Point Charlie, 06.11.08 • Contentment degree of the participants: 86% www.hotqua.de

  42. Online courses: Quality Representative & Management by ISO 9001 • Quality Representative by DIN-EN-ISO 9001 (Nov. 08) • Quality Management by DIN-EN-ISO 9001 (Dez. 08) • Participants: Susanne Höchsmann, student and Ertan Argüt, hotel & restauant employee • Satisfaction degree: 100% • Photo: Ertan Argüt, Nov. 2008 www.hotqua.de

  43. QMS – implementation workshop • Implementation of a Quality Management System by DIN-EN-ISO 9001 • Wutzke & Förster, Firm of solicitors • Satisfaction degree: 82 % • Photo: Ms. Reichert, quality representative and Mr. Wenzel, Potsdam, 24.11.08 www.hotqua.de

  44. Hotel- & Restaurant Management • Hotqua – DEHOGA Berlin Management course • Satisfaction degree of the participants: 88% • Photo: workshop participants on 01.12.08 in Berlin www.hotqua.de

  45. Quality Management course by DIN-EN-ISO 9001, 03-05.12.08 • DEHOGA – Hotqua Workshop • Congratulations for the passed exams by DIN EN-ISO 9001 • Satisfaction degree of the participants: 96% • Photo: Sascha Ehlert (Meliá Hotel Berlin), Marini Neima (Hollywood Media Hotel Berlin), Lutz Mallwitz (Ascari Hotel Köln) and Robert Krüger (DERAG Berlin Hotel Großer Kurfürst) www.hotqua.de

  46. Complaints & telephone sale • Deutscher Bundestag / Restaurant Dussmann • In house training: complaints & telephone sale, Berlin, 08.12.08 • Contentment degree of the participants: 91% www.hotqua.de

  47. How do I phone correctly? • In house workshop: Albrechtshof Hotel, Berlin, 09.12.08 • Satisfaction degree of the participants: 85% • Photo: Workshop participants & reception manager, Ms. Annegret Franke (middle) www.hotqua.de

  48. TRAMARO – Partner - Meeting • Transnational Marketing of Hiking Routes in Peripheral European Highland Regions • Partners from DE, CZ, PL, RO, HU, SV • Photo: Mayor among themselves (Jiri Lukes, Aleš Hozdecký, Arnold Klingeis), TRAMARO project partners in front of The RITZ CARLTON Hotel Berlin and the project leader • Berlin, 10.12.08 www.hotqua.de

  49. Online course: Quality Representative by ISO 9001:2000 Cartagena de Indias, Colombia • Xavier Hernán Duran Leon • Andrés Felipe Luque Lozano • Online course start: December 2008 • Online course end: January 2009 www.hotqua.de

  50. Quality Management for health / medical practices • Work meeting on the subject: „High-quality management in medical practices “ • Quality Management = „QEP“/ quality and developement in medical practices & QMS by DIN EN ISO 9001:2008 • Partners: Robert Müller & Kai-Uwe Kluth, 19.12.08 www.hotqua.de

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