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Evaluation Metrics for Libraries: Expanding the Conceptual Context

Evaluation Metrics for Libraries: Expanding the Conceptual Context. Panel Discussion Neal Kaske Joe Matthews Peter Hernon. Input Output including economic efficiency. Outcome Impact. Types of Metrics. Inputs Example

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Evaluation Metrics for Libraries: Expanding the Conceptual Context

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  1. Evaluation Metrics for Libraries: Expanding the Conceptual Context Panel Discussion Neal Kaske Joe Matthews Peter Hernon Library Assessment Conference 2008

  2. Input Output including economic efficiency Outcome Impact Types of Metrics Library Assessment Conference 2008

  3. Inputs Example Percentage of total acquisitions expenditure spent on acquisition of electronic library services Outputs Example Percentage of the population reached by electronic library services Source: EQUINOX, http://equinox.dcu.ie/reports/pilist.html Typical View—Library Centric Library Assessment Conference 2008

  4. Service quality Satisfaction Output or Outcome? Where Does LibQUAL+™ Fit in? Library Assessment Conference 2008

  5. Examples of Different “Assessment” Perspectives Library Assessment Conference 2008

  6. Library’s Parent OrganizationHigher Education Collection and Staff (inputs) Student outcomes (outputs) • Aggregate statistics on groups of students (e.g., graduation rates, retention rates, transfer rates, course and program completion rates, and job placement: employment rates for a graduating class) Student learning outcomes (Development of students over time) What should students learn? How well are they learning it? What evidence do we gather to answer these questions? How do we use that evidence to improve learning Convergence/collaboration (outputs) Other • Affordability Library Assessment Conference 2008

  7. Types Internal External External Present ones low use high use Never-gained “Lost” No interest Customers Library Assessment Conference 2008

  8. Qualitative indicators Contributing to retention rate Successful passage of licensing examinations Getting Your Tuition Money’s Worth from the Library Sawyer Library, “How Can I Get My Tuition Money’s Worth from the Library?” (Boston: Suffolk University, 2008), http://www.suffolk.edu/sawlib/faq.htm#anchor13268 Parent Organization Library Assessment Conference 2008

  9. CustomersAreas to Develop Metrics Remote use Use of physical library Facilities/technology/ equipment Collections Services ILL Circulation Reference Other Collections Services Service quality Satisfaction Wait time Accuracy Courtesy And so on Staff Library Assessment Conference 2008

  10. “Lost” customers Shelve books within __ hours of use Wait time at reference desk Amount spent Café (associated with library) At vending machines (in library) Facilities used Frequency of use of Group study room Academic support services available the physical space in the library (e.g., writing tutors and IT support) Seating Computers We Can Then Develop Metrics (ratios with percentage) for Such Areas as Library Assessment Conference 2008

  11. Accreditation Bodies • Student learning outcomes • Student outcomes • Affordability • Assorted inputs and outputs Library Assessment Conference 2008

  12. Conclusion Library Assessment Conference 2008

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