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VeriFone CONNECT

VeriFone CONNECT. What Total Solutions Delivery Means For You. Purpose of VeriFone Connect. Provide support for clients who purchase Enhanced Communications products with peripheral products and services to deliver complete merchant solutions.

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VeriFone CONNECT

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  1. VeriFone CONNECT What Total Solutions Delivery Means For You

  2. Purpose of VeriFone Connect • Provide support for clients who purchase Enhanced Communications products with peripheral products and services to deliver complete merchant solutions. • For You, this means instant access to a broad base of service technologies and providers without multiple contracts and multiple high dollar commitments. • Make delivery of the total solution flexible in structure, easy to integrate, convenient to use, and cost less than clients internally building third party relationships, interfaces, support, and billing systems. • For You, this means extensive reduction in organizational costs, setup time without giving up control over how your customer is ultimately serviced and supported.

  3. Purpose of VeriFone Connect - More • Continue to develop total solution packages to support future advanced communications products. For Example: WiFi terminal with Wireless LAN Access Point, Router and DSL Service Bundle. • For You, this means easier growth into new revenue opportunities without extensive research and development costs. Solutions will be brought to you ready to customize and deploy. • Deliver the VeriFone difference by providing complete solutions to you. • Saving You time and money required to support enhanced communications products while delivering the right customizations and controls.

  4. Bundle #1 National Wireless Services Enabling YOU to • Sell wireless faster • Sell more wireless • Capture more service revenue

  5. What Terminals are Supported? • Omni 3750 • Available NOW • Certified on Verizon and Cingular • Transportable Wireless with Power Plug • Wireless I/O Module: CDMA, GPRS, and WiFi • Can upgrade existing 37xx family of terminals • Portable Power House (Omni Vx610) • Available Now • Certified on Verizon and Cingular • Portable/Mobile with long lasting battery • Wireless I/O Module: CDMA, GPRS, and WiFi • Optional Nylon Carrying Case

  6. Wireless Terminal and Account Setup • Specialized and Exclusive VeriFone POS accounts • Service your seasonal customers • 12 months of service over 36 months • Prioritized connectivity and routing • Number portability • Our Bundle Partners • CDMA – Available today • Verizon • GPRS-coming soon (Late 2005) • Cingular

  7. Terminal Setup • All Terminals Require • Radio Preparation – loading carrier profiles and firmware to terminal through specialized servers and software tools • Each carrier is different • Can’t move a terminal from one carrier to another • Provisioning – collecting Radio Serial numbers from terminals and modules and communicating them to intended carrier • Usually 3-5 days

  8. Account Setup and Control • VeriFone CONNECT Wireless Accounts • Activation – Ordering service from carriers and loading radio phone number and activation information to radio • Maintain inventory of ready to run radios • Usually 3-5 days • Must load account information to radio or supply SIM card • Suspension – Ordering a radio account suspended with no recurring charges • 36 month agreements with 12 months of service commitment • Monthly periods • Resumption – Ordering immediate restart of service after suspension • Cancellation – Ordering immediate closing of a wireless account • Contract terms are still in force • Number Portability – Moving a radio to another account or an account to another radio • Cut down on cancellations

  9. Terminal Deployment • Standard Services • Terminal Setup • SoftPay Application Loading • Merchant Profile Loading – VeriCenter Supported • Kitting and 3 day Shipping to merchant • Customizable to fit your deployment requirements • Same day and next day shipping • Packaging and Kitting • Customized Box Toppers • Tailored messages • VeriCenter Integration • Bulk Shipping • Account Suspension • Multi-application loading

  10. Merchant Installation and Training • Standard Services • Tele-training through call-in or Webinar • Optional Service • Individualized tele-training (e.g. any-time) • On-Site Installation and training • Custom web based training

  11. Logistics and Terminal Management • Standard Services • Inventory tracking and reporting • Logistics tracking and management • Base application maintenance and upgrades • Wireless network connectivity diagnostics • Optional Services • Systems integration • Conversion programs • Equipment warehousing • Full coverage terminal protection plans for repair and replacement

  12. Help Desk • Standard Services • 2nd Tier telephone support 8A-8P Monday-Friday • Call case tracking and reporting • Generic branding, 800 number support • Covers Transport (Wireless Carrier and networking), Hardware and software • Self Service Support and Authenticated Account Control • Coming Soon! • Customizable Services • 24/7 Support • 1st Tier Support Available • All facets are Brand-able

  13. Billing and Administration • Standard Services • Electronic Delivery of Summary and Detailed Account Billing and Usage • Monthly Support Reporting • Options to best suite your business • Real-time support dashboard and reporting

  14. Options and Service Fees

  15. VeriFone CONNECT Example Pricing • Different levels of internal capability • Focus is on FLEXIBILITY. • Customized Service Bundles will be created to match capability. • No setup fees with standard options • Example SolutionFee • Deployment, Provisioning and Activation $55 • One time fee includes • Wireless provisioning and activation • Merchant profile loading • Kitting services • Shipping charges apply • Wireless Service, Billing, and Help Desk $29.99/ mo • Includes • Up to 2MB/mo wireless data • Second Level Helpdesk (supporting ISO Help desk) • Monthly Consolidated ISO Billing Statement • Network Operation Center Control • Call detail records and usage reports • NO PER TRANSACTION FEES!! • NO Cancellation Fees (When switching number from terminal to terminal) • NO Suspension or Resumption Fees

  16. Ordering VeriFone Connect Merchant Order VeriFone Deployment Facility A or B • Merchant Load • Service Ready A B Suspend Service B1 • Merchant Load • Resume Service ISO Warehouse

  17. VeriFone Client Services What and who is behind the VeriFone CONNECT Offering

  18. Outsourcing to a Trusted Partner • Providing professional outsourced customer service for Fortune 100 enterprises • Serving clients since 1987 equating to over 15 years specific experience with Point of Sale support • Preferred provider supporting over 10 million VeriFone devices and over 1000 enterprise clients in Financial, Retail, Government Healthcare, and Petroleum markets

  19. Outsourcing to a Trusted Partner • Personal with Scalability • Allowing you to start small, test, develop, and maintain control • Deploy over 200,000 + VeriFone systems annually • Perform 30,000 + Priority Exchanges annually • Repair 150,000 + devices annually • Field 700,000 + help desk calls annually • Over 200 employees dedicated to Client Services • Headquartered in Clearwater Florida, with locations in Louisville, KY and Lincoln, CA

  20. Help Desk Operations Details • Clearwater • Headquarters • Staff of 150 • 24x365 operation • VeriFone Worldwide Computer Center Operations • Help Desk Operations • Training Department • Co-located with petroleum division headquarters, finance and credit operations • 100,000 SF facility • Hurricane hardened facility to withstand 160 mph winds • Dual power feed and above ground UPS backup • Dual telecomm cable routing to facility • All critical operations on barrier protected 2nd floor • All computer operations centrally located on 2nd floor

  21. Service Centers Detail • Lincoln, CA • VeriFone port of entry/distribution facility • 100,000 SF facility • Maintains a staff of 75 – 100 professionals • Ships over 1,000,000 units annually to US customers • Deploys 175,000 + devices annually • Louisville, KY • Deployment, Repair and Logistics with VeriFone Business Partner - Solectron Global Services • Deploys 30,000 systems annually • Performs 30,000 + overnight replacements annually • Repairs 150,000 + devices annually • Administrative Offices house PM and ASM staffs • Manage all new business implementation • Provide on-going account support for client service

  22. Service and Support Infrastructure • VeriFone has made the investment in world class systems and systems support personnel • Enterprise Resource Planning from Oracle Applications • Inventory Management, Ordering and Billing • Customer Relationship Management excellence from Clarify • Track all contacts, resolutions, and real-time workflow • Integrated, Secure and Stable Data Warehouse and Reporting from Business Objects • Standard automated reporting and ad-hoc drill down with statistical tracking and trend reporting • VeriCentre Host System • Download Management system • Networked systems in CLW, SDF and LCN

  23. Exchange, Repair and Buyer Protection Services Available • Standard Services • Warranty and out of warranty per-incident repair • Out of Scope Repair • For any failure whether product defect or not • Optional Services • Up to 3 year Buyer Protection Program • “Bumper to Bumper” coverage for any terminal failure • Up to 3 year Priority Exchange • Next business day replacement of failed terminal

  24. Deployment 99% next day deployment Teletraining 100% contact within 4 days of deployment Help Desk 80% answer within 60 seconds < 4% abandoned rate 90% first call solution Priority Exchange Service 98% shipped same day Repair 5 day turnaround with 2% overall error rate Support Statistics

  25. VeriFone CONNECT Future Bundles

  26. Package: WiFi Bundle #1 • WiFi Terminal Loading • Transportable Omni 3750 • Portable Vx610 • VeriFone Customized WiFi Access Point • High End – Cisco, Nomadix • Medium - Netopia • Low End – Netopia, SonicWall • Package deployment, Installation, and Training • Help Desk and Terminal Management • Deployment and Logistics Management • Billing and Administration Available mid 2005

  27. Why Use VeriFone Connect • Time, Money, Control • Lower investment • Faster time to market • Easier integration • Leverage our knowledge, experience and systems • Leverage our relationships and commitments

  28. Where can I learn more? • www.VeriFoneConnect.com • www.verifonezone.com • www.verifone.com • Help Desk Phone Number: • 800-349-0851 • VeriFone Connect in the News: • Retriever Payment Systems Uses VeriFone Vx 610 as Wireless Way to Pay at Reliant Park Steve McRae Director of Solutions Delivery steve_mcrae@verifone.com Office/Mobile: 1(541)292-0667

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